Fenway Group specializes in customizing and optimizing the user experience (UX) of ServiceNow.
Improving the user experience of ServiceNow results in dramatic increases in adoption. One Fenway customer, American Airlines, had fully implemented ServiceNow, but adoption was limited due to the nature of the out-of-the box user experience. Once Fenway's UX experts redesigned the user interface, adaption rose from 5,000 users to 70,000 users in just 30 days, an increase of 1,300%.
The road to improving your organization's ServiceNow adoption begins with a ServiceNow UX Assessment. The assessment identifies the experience gaps in your current tool that are stalling adoption. Once identified, our team creates a ServiceNow UX Playbook that lays out specific user experience improvements. Our developers then implement those improvements in your SRM tool.
The result is a seamless user experience for all of your organization's service needs that delights the user and encourages widespread adoption.
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