Cons: hostile work environment, verbal abuse, constant public berating from management to include name calling and swearing, long hours, no recognition
A typical day starts at 8:00 with running reports, answering all unread emails, and completing a schedule and time clock review of all employees. All of this must be completed within the first hour of arriving, in addition to answering phones and walk in customers. Many days there is a conference call to participate or physical meeting to attend while employees from the floor come in to request supplies or schedule changes. This makes it very difficult to get any sort of work completed, but it can be done. However, the time frame is usually "right now" as opposed to an actual time frame.
The hardest part of the job is controlling your emotions while being yelled and swore at because of being overworked and unable to complete a report, or failing to add a comma to a sentence in the meeting minutes. There were many days where I personally wanted to turn around and walk out due to the stress and overwhelming desire to physical assault the person yelling until one day I finally walked out and never came back.
The Richland location is probably one of the worst locations to work at. The management make it difficult for employees to retain the training they receive due to the constant criticizing and at times yelling. This position is constantly being vacated due to people being unable to put up with the verbal abuse.
The best part of this job was probably the health insurance.