Health Benefit Representative (Current Employee) – Long Island, NY – June 3, 2016
As an current employee for Fidelis Care is has it's up's and down's I feel strongly that management needs to take the time an invest into their current sale staff to help us generate more leads so we can crush the competition.
n/a (Current Employee) – Rego Park, NY – June 11, 2016
this company is extremely bias when it come to promotion, the work culture environment in member service is very hostile and on edge, your or constantly micromanage, short breaks, they force you to accept 50 cents increase when trying to move up with in the company, depending on the dept. sup or manager race and friends that will determine if you are promoted the Spanish stick with the Spanish the Russian stick with their own and so forth. the worst part is that its not even hidden. fiddles care is a place for people fresh out of high school. THE TRAVEL TO GET THERE IS AWFUL UNLESS IF YOUR LIVE IN QUEENS
Worst company ever will send you to mental assylam.
QMA (Former Employee) – Rego Park, NY – June 11, 2016
Nightmare company with so much stress and very little pay. Management is a joke they have their favorites to get ahead you have to be Catholic since ceo is a rev/priest who has no idea about his employees only after making more money.
Location and pay check
Management, CEO, pay, over work.work and life balance non existing, mandatory overtime. Very unappreciated type mentality.
Nurse (Former Employee) – Buffalo, NY – July 25, 2016
I have never worked for a more unorganized, unstructured, no strategy, reactive company in my entire career. It is very unfortunate as the members they serve are the most needy. The Case Managers can't do their jobs because of lack of training and being unable to actually case manage. Fidelis executive management treats their middle management very poorly.
MEMBER SERVICES REPRESENTATIVE (Former Employee) – Getzville, NY – March 18, 2016
My job at Fidelis was compiled of helping their insurance members with information about their accounts, inquiries about their benefits, premiums, etc.
I learned much about the insurance world; the insides, the outs, compliance regulations and management. The day to day experience for the most part was diligent and sometimes a strain on patience dealing with unruly members. However, the more than numerous times that I knew that the person I spoke with was satisfied, not only with the service and my knowledge, but also my upbeat attitude, it made the job worth it.
I resigned for reasons that I'd rather not discuss, but I do however appreciate what I did learn from them.
Service Coordinator (Current Employee) – Rego Park, NY – March 17, 2016
This is the most mismanaged place I have ever worked for. The organization is owned by a priest who is more interested in keeping the profits in his pocket than investing in a rapidly growing company. In order to get promoted here you need to be young, not qualified, working here under 1yr, and extremely friendly with upper management. This 6 billion dollar organization is being ran with minimal resources. Training is non existent. Employees are shown no appreciation, other than the holiday party, and there's no structure in the place and members suffer due to lack of staff so there cases get lost in translation and there is a high turn over of nurses. Unless your starving and homeless and in desperate need of a job, STAY AWAY! YOU'VE BEEN WARNED!
supervisor (Current Employee) – Rego Park, NY – December 15, 2015
Fidelis Care prizes itself on its commitment to its membership and Mission. The result is a company consistent focus on integrity and service quality, this also means that expectations are commensurate. The company has grown tremendously in the past few years and provides great potential for growth to hard working and dedicated individuals.
Talent Acquisition Associate (Former Employee) – Rego Park, NY – February 4, 2016
Good place when starting out in your career. Room for growth, fair compensation, tuition reimbursement offer multiple location and reasonable with time off. The hardest part of the job is finding parking.
Great pay, work environment and setting, Poor Culture
Business Analyst (Former Employee) – New York, NY – January 28, 2016
Plenty of room for advancement, it's encouraged. Just watch out for any friends you make or who might want the job you're after. Was terminated based off of a social media account which was reported randomly.
Very fast pace Environment lots of wodo to keep youbusy during your shift .
member associate (Former Employee) – Amherst, NY – September 27, 2015
On a typical day of work at fidelis I would talk to several customers about their health insurance accounts. Sometimes people could be irate but it was my job to solve the problem as best as my knowledge of the company what my credentials allowed me to do. would have call doctors offices to see if the customer is a current patient if the Doctors roster is stating it is full. Also I would inform people when it is time for them recertify their insurance so they do not lose coverage.
Fast pacing and excessive workload working environment
Clinical reviewer (Current Employee) – Rego Park, NY – October 7, 2015
It is dificult to work for this company if you are able to multy task. It is very fast pacing and there are continuous changes in duties and resposibilities. My co-workers however are a pleasure to work with as we work as a team.
Reimbursement for mileage usecd on offsite reviews
Benefit Consultant (Former Employee) – Poughkeepsie, NY – September 9, 2015
Working in this field has its ups and downs. I loved meeting new people on a daily basis and helping them with their insurance needs. I also fell in love with Marketing when I was doing insurance. I learned to set up and break down events, learned how to work the events and also find new events to take part in.