Member Services Representative (Former Employee), Brooklyn, NY – December 18, 2013
A great job for learning customer service, and patience. Management not always available to help, but try to respond to questions. Coworkers have their own culture. Hard part is not being able to help those that you would like to. At the end of the day though you help many people which is its own reward.
Transportation Member Services Representative (Former Employee), Rego Park, NY – October 5, 2013
Pros: we were able to choose if we wanted a hr or half hr lunch.
Cons: we didn't receive free health care and we worked for a insurance company
Everyone there was nice I did like working here but the job was really far from my home. I learned may things such as how to change a pcp and how to check a authorization. The hardest part of the job was dealing with a angry member. Although people were angry you just had to have patience. The most enjoyable part of the job was being able to help people – more... and make their life easier. – less
I am very responsible, detail oriented with a good investigation and resolve problem skills.
Quality Improvement Specialist (Current Employee), Rego Park, NY – August 23, 2013
I am a glad to perform all my duties. I enjoy to work with my co-workers and management team My pleasure to educate statewide providers for different projects requested by SDOH. I am very responsible, detail oriented with a good investigation and resolve problem skills. According to my annual evaluation, my score is high (RM).
A company that does not care about the people who work to provide for their members
Prior Authorizations (Former Employee), New York – August 14, 2013
Long hours, no appreciation for the work you do, and at the end of the day the senior executive staff believe that your a tool and nothing more. Benefits might be alluring but the workload you are expected the complete, the quality of upper management towards the rest of the staff, and the security of your job being terminated at any time for any reason – more... make the cons outweigh any pros. Think again before submitting your resume to this company for surely there are plenty of other companies who would treat you as a person and not as a robot. – less
Looking to work long hours with no kudos this job is for you.
Management (Former Employee), NY – July 25, 2013
Cons: everything else
Over all rating 1 star Compensation / Benefits- comp is not good due to the hours that are required both in office and at home. Benefits are good. Culture/Values- you are NOT valued as an employee, the better you do the more that is dumped on you with NO support. Job Security/Advancement- Advancement opportunities however no training, throwing you into – more... a shark tank and expecting you to succeed without asking questions or having any direction. Job Security is good as long as you are in the "in" management group, the minute you cross the line or do something that is seen as to robust you are gone. Management is a clique. Its a joke, its how much can you kiss butt to succeed and keep kissing butt to keep you job. There is NO supportive management structure all the way to the CEO and COO who do nothing but yell at management and say everything is an "excuse" Work / Life balance- NONE. This is not an option. You get emails at 455 asking for something by 830 and phone calls at 815am asking where it is. Then to turn around and have your review reflect poor work life balance its a laughing matter actually.
So in a nut shell, if you are a clique person who likes to kiss butt, this place is for you. If you are a logical person who enjoys a work life balance and likes to be successful based on true measures not a popularity contest steer clear of Fidelis. – less
Intake specialist (Former Employee), Rego Park – July 15, 2013
Poor and unprofessional management in Rego Park Office, disorganized, no proper training, no job security, high turnover rate, people leaving left and right ... not a good place to work, do not recommend!
A healthcare company with a mission to help the poor.
Service Representative (Current Employee), Getzville, Ny – February 26, 2013
Pros: excellent benefits package
Cons: only a 10min break outside of the lunch break
At Fidelis Care I learned patience. My time here was very beneficial. I learned Medicaid policies & procedures & various operating systems. At Fidelis I found it easy to make new friends. The hardest part of the job is having to tell out customers 'NO'.
Great reporting staff but upper Management couldn't deliver on real time necessities
Member Service Supervisor (Former Employee), Getzville, NY – October 30, 2012
Pros: great medicaid/medicare programs to offer members and perspective members.
Cons: company doesn't promote enough adequate concurrent training for staff.
The goal and vision of Fidelis is certainly impeccable, servicing the under served population in need a medical insurance. While the company promotes the obtaining of multiple members, ie:780,000 members in NYS roughly , it didn't really promote the concurrent training needs of internal staff, to keep them up to date with NYS policies and procedures. I – more... tried my best to keep my staff in the know, of what new changes and updates that NYS were implementing, but if that meant me orchestrating real time training myself, id perform those duties myself. I struggled with management to provide the proper tools needed for my staff to succeed in their roles on a daily basis. – less
Clinical Service Associate - Behavioral Health (Former Employee), Rego Park, NY – August 8, 2012
Pros: healthcare, salary, room for growth, training
Cons: transportation, distance
Quailty review for ADHD and Depressed clients. I learn new behavior health, medical and pharamacy cpt codes. Etc. Management was excellent with keeping things in order and training. My co-workers worked as a team. The hardest part was to learn you can not help everyone. You can only do your best. The most enjoyable was when you see results from both – more... the clients and the staff. – less