Customer Service: top notch. Management...well.
MEMBER SERVICES REPRESENTATIVE (Former Employee) – Getzville, NY – March 18, 2016
My job at Fidelis was compiled of helping their insurance members with information about their accounts, inquiries about their benefits, premiums, etc.
I learned much about the insurance world; the insides, the outs, compliance regulations and management. The day to day experience for the most part was diligent and sometimes a strain on patience dealing with unruly members. However, the more than numerous times that I knew that the person I spoke with was satisfied, not only with the service and my knowledge, but also my upbeat attitude, it made the job worth it.
I resigned for reasons that I'd rather not discuss, but I do however appreciate what I did learn from them.
less than stellar management, short breaks