Operations Analyst IV, Jacksonville, FL - August 29, 2016
Call center environment with strict schedules and adherence. Breaks and lunches were pre-set and changed on a daily basis. Representatives were to adhere to their schedule 85% of the time and be inbound and available for incoming phone calls 84% of the time. These metrics were included in variable compensation.
The hardest part of the job was managing calls during tax season, retirement distribution deadlines, large IPOs, and general market volatility.
Management did their best to make it a fun work environment, but it amounted to decorating team boards, picnics, and an annual Christmas party with no +1 option.