Fidelity Investments Employee Reviews

Found 1,231 reviews matching the search
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Great work environment and benefits
Senior Systems Analyst/Scrum Master (Current Employee) –  Merrimack, NHApril 25, 2017
Great company to work for. Learned many new skills on the job. Culture is very friendly. Encourages a healthy work life balance. Keeps up with the latest technology.
Pros
Ability to work from home, access to education for advancement
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Big on work life balance
ASSOCIATE SYSTEMS ANALYST (Former Employee) –  Nashua, NHApril 25, 2017
Work day can get busy at times but nothing overwhelming.
Many eLearns for training on various topics.
Management overall is helpful and positive.
workplace culture is huge. many volunteer groups that help the community.
Many different jobs available and can find something you are interested in.
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typical office work environment
Money & Asset Movement Representative III (Former Employee) –  Westlake, TXApril 24, 2017
typical day to day grind

management is standard as in any other office

best part of operations is the flexible schedule which helped while working on BA at UNT
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great work place
Machine Operator III - Transaction Processing (Former Employee) –  Covington, KYApril 24, 2017
I loved my job, until they outsourced our work.
The people were fun to work with.
It got a little stressful sometimes, but everyone work together to get the job done
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Great Benefits, Good Environment and Training, Lots of Change
IT Director (Current Employee) –  Raleigh, NCApril 23, 2017
Fidelity offers a great work environment and benefits. They also provide exceptional training and development. Management is experienced and supportive, but it is very hard to break-in to the management crowd, especially if you are not originally from the north east. Important note, Fidelity IT is currently going through big changes and consolidations.
Pros
benefits, training
Cons
lots of change and consolidations going on within IT
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Beware of the phone roles!
Financial Associate (Former Employee) –  Westlake, TXApril 22, 2017
Fidelity as a whole is a good company. Privately held so layoffs are rare. Their call center site is STUNNING, they have a good 401k match, good insurance, and several reimbursement programs for things like tuition, gym memberships, etc. The salary is on the low side for phone reps with the intention that you shoot for the quarterly bonus pool instead. However there is a clear line in job satisfaction depending on if you are on the phones or not; and if you are on the phones, depends on if you have a license or not. The licensed people vary in how they will speak to you if you're "just a service rep", some are nice, but a lot of them will talk to you like you're unintelligent or not worthy of their time. My experience was going in to Fidelity and being told there is a lot of room for advancement and chances to move beyond the initial phone role where most people start. After some time at the job, I will say that once you're on the phone, they want to KEEP you on the phone. The "room for advancement" for a phone rep is moving either to a licensed advice-type role on the phone, or another branch of phone service. Every so often there's a rare unicorn associate who gets a "back office" job, and they are immediately inundated with "how'd you get it?!" desperation questions from everyone they know. If you're OK in a call center, inbound role long-term, you should be fine! The metrics are strict on handle time for calls and any time you spend in a "not ready" state is grounds for coaching or in extreme cases, firing (they don't care if you're fixing an account or taking care of a  more... client's research, if you're not in "ready" receiving calls back to back, expect your manager to "coach" you), and you have different lunch and break times everyday and must adhere to them exactly. Hold your bladder! If you luck out and get a great manager, it's all manageable and they keep you motivated and help you grow your brand and can be very understanding. If you get a not-great manager, you'll burn out very, very quickly being treated like a mindless call-answering machine and not a human.

They're very touchy about things like gambling at the office, but ironically, working in one of their call centers IS a roll of the dice for you.
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Pros
Beautiful campus, 401k match, healthcare, reimbursement programs
Cons
Short breaks, micromanagement, once on the phone always on the phone, difficult metrics, very few roles to move to from phones and they are VERY few and far between, promotions are all about brown-nosing and who you know.
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Priority one is to find outside assets
Retirement Services Specialist (Former Employee) –  Salt Lake City, UTApril 21, 2017
Priority one is to find outside assets. Priority two is to get the client to move them to Fidelity. Assisting clients with their financial needs is a distant 3rd. It's really about high pressure sales. If that's your thing, this is your company. If that's not your thing, you probably won't last long.
Pros
Good pay, lots of overtime, lots of free meals
Cons
Overtime isn't optional, high pressure sales
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Co-op
Systems Engineer (Former Employee) –  Merrimack, NHApril 21, 2017
I worked there for 2 years as a CO-OP/Intern and part time. My boss was great, the work was very fun and interesting, and I learned a lot from the job. There was a lot of room for growth.

This is a great place to work for anyone.
Pros
Fun
Cons
Pay for lunch
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horrible management
Retirement Benefits Case Manager (Former Employee) –  Covington, KYApril 18, 2017
management is all about who you know not what you know. If your not in the click you will not move forward. a lot of very young folks with little knowledge.
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Great place to work
Trust Custody Service Specialist (Former Employee) –  Smithfield, RIApril 18, 2017
Fidelity Investments is a wonderful and supportive company. They are family owned and so they feel like a smaller company but still offer some of the best pay and benefits.
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Brokerage operations
Brokerage Representative (Current Employee) –  Westlake, TXApril 17, 2017
Okay job.. Perfect as long as your not in phone position, especially one where you have to communicate with advisors because they they talk to you like trash. Otherwise, it seems like if you're in a processing role working here is pretty enjoyable.

Pros
-Constant events and ways to network, volunteer, and alot of resources for career development if you use them right
-Cafeteria with a wonderful breakfast and reasonable prices.. promotes healthy eating and get a free fit meal after every four fit meals
- Okay pay, pretty good depending on the position

Cons
- Very clique-y, very hard to meet people if you don't fit a certain stereotype.
- Management doesn't really interact with the bottom feeders
- Long hours at times
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Great Company, Great Leadership
Vice President (Former Employee) –  Jersey City, NJApril 17, 2017
A great company to work for that has a great culture and is privately owned. I would have loved to finish my career there but the location no longer worked.
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fun place to work.
End User Support Technician (Current Employee) –  TexasApril 16, 2017
Fun place to work at. Management doesn't bother you at all. No room to grow if you are a contractor. Work gets put on you that Full time employees dont want to do.
Pros
Freedom
Cons
Poor management No growth at all
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Laid back and enjoyable
Technical Intern (Former Employee) –  Boston, MAApril 16, 2017
Although some days were very busy and stressful for the entire team, most days were fun and enjoyable. Most of the team was very willing to make agreements and cooperate with others.
Pros
Fun enviroment
Cons
Long hours
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Healthy work environment
Project Manager (Current Employee) –  Durham, NCApril 16, 2017
Company cares about the over all well being of the employees. For example the on site café is full of subsidized healthy meals and onsite daily yoga classes.
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Great Place
Lead Production Coordinator (Former Employee) –  Grapevine, TXApril 14, 2017
Good Pay and Benefits. All holidays paid off and some other perks. Great place to advance and build you careers. Only downside is never know when your department will close
Pros
some free lunches and giveaways
Cons
short breaks
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Fast moving, highly demanding great place to work
Director (Former Employee) –  Boston, MAApril 13, 2017
A great place to work if you're interested in working with intelligent highly motivated people. The compensation and benefits are outstanding but you will work hard to earn it, which is fine by most people.

Because of the high pressure to succeed, management is probably not the best that you will find. There are some outstanding managers, however there are many that are unqualified and untrained to manage people.

For the most part the work life balance is a great, however during work crisis periods, you are expected to be available 24/7. The good part is that you will be compensated for this dedication.
Pros
Outstanding compensation and benefits
Cons
Outstanding performers get promoted without sufficient management training.
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Fun place to work
Senior Software Engineer/ Lead DB Developer (Current Employee) –  Merrimack, NHApril 13, 2017
I enjoyed working in the pricing team with a group of people full of energy and knowledge on business and technology. Production support sometimes become stressful as everything needs to be done in a short time frame with high visibility to senior management due to production breakdown. Company provided flexible working schedule as make up of the long OT off hours prod support. It is a great policy to keep work/life balance.
Pros
flexible working schedule
Cons
too far away from my home
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Great benefits.
Machine Operator III (Former Employee) –  Covington, KYApril 12, 2017
Fidelity Investments had a great benefits package and very good pay. The management that I worked for were great at their jobs and cared about their employees. In our division, we worked as a team and were like a family. We created a “World Class” division with industry leading quality and production. I worked at Fidelity for 21 years and wanted to retire from there. Unfortunately, the CEO decided to outsource our entire division and our jobs.
Pros
Benefits package, pay
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Management is not in tune with their employees
Principal Operating System Programmer (Former Employee) –  Cary, NCApril 12, 2017
Work/life balance is a joke at Fidelity. They do not care. I was called on days off to assist in problems and no recognition for the work performed. Management doesn't care anything except for the bottom line. You are just a piece of furniture.
Pros
Benefits
Cons
bad management, no consideration concerning work, life, raises are non-existent.
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Overall rating

4.1
Based on 1,889 reviews
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Work/Life Balance
3.9
Compensation/Benefits
4.0
Job Security/Advancement
3.6
Management
3.6
Culture
3.9

CEO Approval

86%
460 ratings
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