Pros: Retiree benefits, employee perks, health benefits
Cons: Lack of time off, poor communication of employer plan rule changes hindering efficent timely customer service
During my time at Fidelity Investments I developed strong communication skills and mastered effective questioning to ensure I had a clear understanding of the participants concern. By mastering effective questioning I had the ability to be far more efficient in resolving and correcting any account errors.
I learned how to multi task/navigate through multiple benefit systems.
I also learned abut HIPPA and multiple life events, how these events impacted the participants health and retiree benefits.
I truly enjoyed taking ownership of participants concern's by following up with them to update on the status of the issue as well as relaying resolutions.