Customer Service/Outbound Processing (Current Employee) – Covington, KY – April 27, 2016
I work in the Outbound Processing Department, which is being outsourced so hence me leaving, but I have enjoyed coming to work every day. It's a pleasant, friendly atmosphere where everyone works together to get the end product out each day. One of my favorite things is the fact that I know everyone in my chain-of-command all the way to the Executive Vice President. They all have an open door policy and are on the workroom floor regularly so they know people by name. And they are very forthcoming with appreciation and praise. Am truly going to miss this place.
Each shift has a 'Fun Team' and activities are planned regularly
Financial Advisor Services (Current Employee) – Smithfield, RI – April 20, 2016
I have worked for Fidelity for almost 10 yrs and my overall experience with management is great. Fidelity provides a tremendous amount of resources for skill development and education. Most units/companies at Fidelity have top notch training. Some do not have any training at all...it is on the job. Most of managers listened to suggestions with value and acted on them quickly. Change does happen. Overall a good company.
Privately owned, innovative, opportunities to develop. great reputation
Your manager can control your destiny in the company. Not the hiighest paying, the culture between different Fidelity companies or units can be very different
Brokerage Operations and Services Associate (Current Employee) – Westlake, TX – May 9, 2016
Pay isn't great, because they offer exceptional benefits. Being younger, these benefits may not make sense to you or help you out. Work schedule flexibility is available but still strict on how flexible they will go. Management is great and understanding but may have just been my luck. Constant learning, but they will hold you back from some things to make sure you stay longer and don't move elsewhere. Promotion is hard due to how big the company is, but you can move laterally or into other departments pretty easy. Overall great but down points for me was flexibility of schedule, pay, and promotion. Everything else was great.
Financial associate- Health and Welfare (Current Employee) – Albuquerque, NM – April 22, 2016
Its a call center so you take lots of calls based on the department you are in as to how busy you are. They offer lots of overtime during the fall and winter months then during spring and summer off voluntary unpaid time off. On busy days they do nice little things for the employees to show they are appreciated. There is lots of change whether its a new manger every 2 months or moving to a new desk ever 4 months.
All my co-workers and I have a good relationship. We often get together after work. The benefits that Fidelity offers are incredible, I haven't heard of another company that comes close. When it comes to the work, it depends on what business unit you're in. The unit I have been in for almost 5 years is known to be very difficult and stressful. A lot of long days.
Machine Operator (Former Employee) – Covington, KY – April 11, 2016
I would like to sum it up by saying the training was on hands, the co-workers were very helpful .I ran different machinery depending on the work that had to be done first for the day. The challenging part was making sure the proper postage and pallet tag was right for each job .The mgmt. were very on hands with any issues we would have or questions. We had a Fun Comm. that would come up with different activites each mth.
Full Trader (Current Employee) – West Lake, TX – March 29, 2016
Fidelity is the best company that I have ever worked for. The culture is amazing, supportive, and caring. The company cares about your career goals and job advancement the moment they interview you. I've learned about leadership and emotional intelligence. My manager is very attentive but gives me autonomy and allows me to be me. The hardest part of the job is learning the finance industry. The most enjoyable part of the job is learning the finance industry.
Fidelity has great benefits with a 7% matching 401k and 10% salary profit sharing. Their base salary is a bit low but they try to make up for it through a fixed bonus structure. Associates at 15%, Seniors 20%, Managers getting 25%, Directors 30% and VP and above at 35+%. They also give out private stock that matures yearly at an internal NAV around $100/share. Fidelity works hard to create a pleasant working environment. Main drawback with Fidelity is that their isn't much room for growth after a certain point No one ever retires from Fidelity prior to 40 years of service it seems...so it makes it hard to have open opportunities and mobility once you get to a Director level.
Fidelity has been really good to me and everyone else on my team. It's a great atmosphere and so far all my managers have been amazing. They have incredible benefits, and if you work hard, you'll see a lot of growth and movement. Some people do burn out being on the phones a lot, but there are chances to do different things. I've been there 6 months and already got 2 promotions. They really care about your ideas and success. If you ever have a problem with something, just talk to a manager and they will really do what they can to fix it.
Outstanding benefits, good pay, fun place to work, they listen to your suggestions
Tiring work sometimes, hours not flexible sometimes, training doesn't cover everything you may need to learn
This company was a good place to work they offered a cafeteria, but there was no social events.
Phone Associate for Fidelity Investments (Former Employee) – Cary, NC – April 21, 2016
I would work with people on their 401k. I would help with withdrawals and loans. Also update any current information including address updates, bank updates, phone number etc. I learned a lot about how the 401k plan works. Management was good. They always helped with the calls made sure you were giving correct information. There was not much interaction with the co-workers. The hardest part of the job was making sure amounts were correct, just double checking your work. The most enjoyable part of the job was the fact you did not work on weekends and got all the back holidays.
There were not really any pros to the job, they did have a cafeteria.
There were really no cons to the job, it was a very serious job.
One of the best companies in Financial/ Banking space to work with
Systems Business Analyst (Current Employee) – Providence, RI – April 13, 2016
This company has a great working culture; you get varied opportunities to work on multiple areas and lead from the front on the tasks that you take If you want to strengthen your business and technical acumen, this is the place to be Challenging because i had the chance to work on full stack, but enjoyable at the same time
Former employee (Former Employee) – Denver, CO – May 18, 2016
Call center - answering phones with limited advancement opportunities. If you like to run on a wheel like a rodent, this is a good job for you. Candy bars and jeans days are the motivational tools along with birthday cake every two weeks. Employees are treated like children. Extreme micro-management with layer upon layer of managers covering their butts all day long. It's a place to get your licenses and move on. BTW - licensing program is a 6-week intensive cram session - your life will be completely on-hold during this time. The benefits program is strong, but you need to stay 5-years to be fully vested on the match. Life is way too short for a career with this company.
Paid licensing program - good benefits
Micro management, treated like children with candy bars, jeans days & extra 15-minute breaks as motivational tools
Web Authentication Specialist (Current Employee) – Westlake, TX – February 13, 2016
The company claims to be transparent. This would be fine except they usually don't have a single clue as what they are doing. The expectations and the reality are at opposite ends of the spectrum. There is no such thing as management considering all they really do is listen to calls and approve time cards. You are not promoted by how well you do what you do, but rather how much you are willing to make the right people feel good about themselves. It's a company that will sell you a dream and when its time to cash in, turn their backs on you.
They have a nice campus and a health-conscious cafeteria.
Very cold and controlled environment. Very Cult-like.
Management does not treat employees very fair on a lot of things but pays well and has good benefits. I liked the hours and some of the people I worked with but was frustrated that they never made me perm or moved me up after working so hard.
nice hours, weekends off
short lunch break, management never really knew what they were doing, disorganized, lots of favoritism.
Customer Service Representative (Former Employee) – Covington, KY – March 17, 2016
On a typical day at Fidelity you would show up to work 10 before your shift and get all of the software up and ready for the day, then you would sign in for the phones and take anywhere from 40 - 60 calls a day depending on the call flow.
How to manage your time wisely.
No time in between calls to finish anything from last call before the next one came in.
As a UI (User Interface) Developer, you understand the language of computer code. Your skill and creativity allows you to turn computer code into language, visuals and graphics that can be easily understood by the user. Your job is to reduce user friction with the interface by determining flow patterns, how a program might be used and how best to design and place features to accommodate a user-friendly interface. You work in an office setting, at a desk or workstation, and for a variety of industries. Your workweek is full time but sometimes deadlines call for overtime. Generally, you report to an IT department supervisor or manager..
Senior Defined Benefits Specialist (Current Employee) – Durham, NC – March 6, 2016
Good Company but no opportunities for advancement. Also great benefits. This company doesn't allow for you to train to advance yourself. they prefer you already have knowledge. therefore getting started there is fine but you have to leave to get experience in a desired field then come back for promotion.
Assistant Vice President (Former Employee) – Boston, MA – April 19, 2016
A start up division at Fidelity Investments to begin to distribute mutual funds through the broker/dealer industry. Came with its challenges mostly due the timing - Just before the 500 point correction in 1987.
Title Coordinator (Former Employee) – Irving, TX – May 9, 2016
This was one of my 1st real jobs and it was definitely a unique experience. Disorganized company, very political, dysfunctional and totally unprofessional. I definitely learned a lot and this job was a stepping stone in my career, but a chapter of my work life I'm glad is gone.