Pros: wonderful management and people to work with
Cons: not enough breaks or time to learn added job responsibilities
A typical day of me working as a call center representative is mainly being on the phone all day long, call after call. There are three breaks throughout the day, otherwise you have your headset on and are talking to customers.
This job has given me the opportunity to no longer be shy, and improved my communiation skills significantly. I have grown – more... so much from this, is has impacted my life inside and outside of work, and I am very grateful for this.
Management is great and they treat you like family. My co-workers and I always help each other out when the other is in need, be it questions or shift swaps, we are truly there for each other.
The hardest part of my job is more and more is being added to my job role, with no pay increase, and limited time to learn. I am not interested in being a financial representative, I am interested in helping the customer with all their needs, as the job originally started as. More breaks are needed throughout the day, to be able to get up from our desks and away from the phone for a little.
The most enjoyable part of my job is making a difference in people's lives. I am there for the customers and go above and beyond my job role for the customers. Incoming call centers are not expected to do customer call backs, however I will for a customer that is in need or only wants to speak with me (ie. watching to make sure their paperwork was approved for a hardship situation and calling them back after checking their account). Customers notice how patient and passionate I am for helping them and on a regular basis ask to speak with my manager. I don't do it for the recognition, I do it because I want to be that person that makes an impact on people, and their lives. – less