Great Colleagues and Great Working Environment
DB Service Associate I (Former Employee) – Albuquerque, NM – January 20, 2017
Fidelity is the kind of company that works hard to make sure that its employees feel supported and well-equipped to handle what they experience in their work day.
The only drawback to working there as phone representative is what any person working as one anywhere will tell you. Participants can be snippy, unkind, and impatient. There are some expectations that come with calling someone on the phone. No one wants to be on the line for very long and they want results. No one wants the issue to take more than one call either. When all these expectations fall in line with what you can do, everything is great. Of course that is not how many calls each day end up turning out and the stress of dealing with the ramifications of doing all that I can and still having issues with pleasing a customer were really difficult for me.
Personally, I think Fidelity needs to forego the call centers and instead creates offices that people can go to speak with people in person about the management of their pensions or health insurance plans.
great people, good cafeteria for regular 9-5 staff, lovely office, great management
short breaks, highly stressful depending on personal temperament