After many years in the production arena - the benefits administartion arena provided a complete picture of a corporation
Pros: tremendous training, very helpful co-woorkers and supervisiors and you felt like part of the team
Cons: everything was scheduled to the minute, linch, breaks, restroom breaks and the scheduled times varried widely from day to day
Fidelity was a very different work environment for me. As production manager i was very aware that time and money were almost inseparable, but the culture at Fidelity too it to another world. Fidelity had metrics for everything. The metrics measured customer interaction time, to the time you spent in the restroom. I understand and fully agree with most of the productivity metrics, but i think some of them went a bit to far. The people were great to work with, but it was difficult to explain to people why their benefits cost so much and did not cover all that was expected.