Manager (Former Employee) – Smithfield, RI – October 4, 2017
I built a great career at Fidelity. I had fair compensation and great benefits. There was a fair amount of leadership change and it happened frequently so it left associates confused at times. The work was also somewhat redundant, different groups were working on the same thing for a period of time before anyone noticed the duplicated effort. Overall, though, FIdelity is a good place to work
Sr IT Project Manager (Former Employee) – Boston, MA – October 3, 2017
It's a fascinating place. If you have the right skills, the right position, and the right support, it can be fantastic. Compensation is generous, though skewed toward retirement saving. (Given what the company does, that makes sense.)
Still some areas where the work environment is stuck in the 1970s
Fidelity is no longer one of the best places to work
Registered Representative (Current Employee) – Salt Lake City, UT – September 29, 2017
Fidelity is a call center but we can demand respect from our clients. There are many different roles so it is easy to find somewhere that you belong. I would get bored every two or so years and I moved around to about 5 different roles over 10 years. My peers make it a wonderful place to work and most of my managers were fantastic. However, in the last year there has been a voluntary lay off, an involuntary lay off, mass firings for what seems like random things, a lay off of managers where they seemed to get rid of the best managers instead of the worst, and now there are rumors of more layoffs that are coming. The culture is changing drastically and they are creating new roles and eliminating others. This is usually fine but it seems like they are scrambling and doing what either seems to be random things or they are getting prepared for some impending disaster. The morale is very low and everyone either fears for their job or wants to leave their job.
Who knows, maybe this shift will settle down soon but until it does I would not recommend working at Fidelity.
Premium Services Representative (Current Employee) – Greenwood Village, CO – September 29, 2017
This is a phone job, you are taking phone calls for the majority of the day, every day. Definitely a good place to learn about the finance industry. Very much a customer service job. Not a lot of room for growth unless you want to go to sales. Very metric driven with calls per hour and customer survey results. For me, it was very draining to take phone calls all day long.
Ping Pong table, Voluntary time off if available, overtime when available, good benefits.
Financial Service Representative (Former Employee) – Jacksonville, FL – September 27, 2017
Fidelity does not pay well, they have a good retirement plan. If you are seeking money do not come to Fidelity. You get a lot of training and do a lot of work. You will be knowledgeable about financial services but under paid. The management is hit and miss, some are great others are horrible and will get you fired for minor things. They talk about how great the culture is,but its very cliquey. The people in desirable positions have been there for years or since the facility opened. High turn over rate. This is a call center job, high call volumes during tax season.