Ability to motivate and others and myself, which caused me to transition through other positions.
Pros: my work was recognized and valued, i had the abilit to challenge myself daily, i loved the team atmosphere.
Cons: my work/ life balance was not as high as i would have liked.
I began working for Fidelity Investments, SW in Las Colinas, Texas as a customer service representative. I was working the evening shift for some time, but due to my dedication to the team in getting the job done, no matter what the cost; I was moved to the day shift to motivate others around me. I was slowly being given managerial responsibilities by my manager who was mentoring me to be her replacement. I was given the opportunity to become a team trainer on new programs, polices and procedures, etc. to my team in the Transfer of Assets Department. Due to my success as a trainer within my group I was asked to teach 600 representatives in our Southwest Center on quality initiatives. Given my success in training, it allowed me to quickly transition to Team Leader under the direction of Manger. As a Team Leader I was the go-to person for direction on any problem that representatives may have been having in processing requests for transfers. I handled escalated calls if the representative was asking for a supervisor. I became their front-line supervisor where the department became noted for high scores in caller satisfaction, responsiveness and accuracy.
Unfortunately, my father passed away while I was working in Dallas. I decided to leave my position at Fidelity to return to New Orleans to be closer to family.