Account Executive (Former Employee) – Boston, MA – March 25, 2016
I worked for Fidelity for 10 years and the company changed the way it handled client relationships many times. Near the end of my time the firm decided that they would assign my longterm relationships to other representatives. regardless of business i had in the pipeline.
Management does not treat employees very fair on a lot of things but pays well and has good benefits. I liked the hours and some of the people I worked with but was frustrated that they never made me perm or moved me up after working so hard.
nice hours, weekends off
short lunch break, management never really knew what they were doing, disorganized, lots of favoritism.
Advancement is political as is job security. it is definitely who you know, not how well you perform at your job. If you want a career where you are rewarded based on your work ethics, do not apply here.
Customer Service Representative (Former Employee) – Covington, KY – March 17, 2016
On a typical day at Fidelity you would show up to work 10 before your shift and get all of the software up and ready for the day, then you would sign in for the phones and take anywhere from 40 - 60 calls a day depending on the call flow.
How to manage your time wisely.
No time in between calls to finish anything from last call before the next one came in.
Workplace Planning & Guidance Consultant II (Current Employee) – Merrimack, NH – March 14, 2016
The only thing that burns you out about Fidelity is the call center environment. It is 8 hours a day, sitting and stuck to a headset. The management is a hit or miss, in my opinion. You get certain managers who are excellent, supportive and guide you through your career development, you get other who only care about becoming a director and are willing to push you however far, whatever it takes, to further themselves up. I am sad to say the lack of the support I get from my manager has led me to start considering the options available else where. I will say they have excellent benefits, and the culture is awesome. I don't know many coworkers I don't get along with. They have an annual Christmas party which is really fun.
Benefits, pay, positive work culture, easy advancement in career, beautiful work place (outside the campus)
high stress sales environment, lack of support from manager, high call volumes, call center environment
Being there was good for period of time then you get tiered of the bureaucracy. Promotions only to those who rub elbows with management. Working long hours is must. Be ready to push for meetings with your management . They care less about where you are in your career as long as you are doing the job
Senior Defined Benefits Specialist (Current Employee) – Durham, NC – March 6, 2016
Good Company but no opportunities for advancement. Also great benefits. This company doesn't allow for you to train to advance yourself. they prefer you already have knowledge. therefore getting started there is fine but you have to leave to get experience in a desired field then come back for promotion.
At Fidelity you are supported in everything you do. The benefits are top notch. There is a constant push to improve yourself, achieve what you never knew you could achieve, and train. Co-workers are helpful and great team members.
Service Representative (Former Employee) – Westlake, TX – March 1, 2016
Fidelity Investments is a great company to work for, with great culture. I enjoyed being part of a team, while simultaneously having freedom to work individually. My managers at Fidelity were wonderful, and kept and open-door policy. If I had been at a different point in my life, I would not have left.