As an Assistant Manager the day was largely comprised of dealing closely with staff members and more directly involved with customers and customer issues, as opposed to a branch manager position. An AM, because of being restricted to the branch, had to take every opportunity to cross sell products to customers that exposed a need. Moreover, I continuously trained staff members on listening to customers, products, and recommending products when appropriate. Also, internal customer referrals were crucial to the production of the branch. The experience was extremely beneficial in preparing me for the position of Branch Manager.
People, Variety of Products, Autonomy
Extremely High Goals in Comparison to Other Banks