Major emphasis on sales, upper management does not value support roles
CRM Analyst (Current Employee) – Nashville, TN – January 23, 2017
Locally, this is a great company. The people are dedicated and professional. However, the corporate culture is focussed so much on sales that they disregard the importance of support functions, even more with the current CEO. They do not encourage remote work, viewing it as more of an excuse to not work hard. This also keys in to most advancement opportunities. If you're not in the corporate headquarters, your growth in non-sales areas is very limited.
As far as salary compensation, again, if you're not sales, the salary increases and bonuses are very limited. When a salesperson does well, none of the support team receives any compensation for that success, even when it is clear that without the support team, the salesperson could not have achieved the success. Where a successful salesperson receives incentive compensation, bonuses on top of that and some, a trip paid for by the company, the support staff MAY receive a paper award, if that salesperson takes the time to actually fill out a form to nominate you.
Benefits are good, 401K is matched up to your first 6%
Limited growth potential, limited value for support function