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Fifth Third Bank
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648 reviews

Fifth Third Bank Employer Reviews

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Busy place
Customer Service Representative (Former Employee), Paris, KYAugust 28, 2014
Pros: location
Cons: no room to grow at this location.
I enjoyed my job the financial world. I learned a lot being in this business. Customer Service is a very rewarding job. I loved my job and my customers. Met a lot of people and connections.
I worked with a great group of women, unfortunatly I was adding to my family and had 2 small children already at home and needed to be home with them.
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Good place to work and grow
Personal Banker (Current Employee), Ocoee, FLAugust 28, 2014
Pros: growth potential
Cons: compensation
There's great work/life balance and a lot of growth potential.
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Good place to work
Bank Teller (Current Employee), Detroit, MIAugust 27, 2014
Pros: prizes
Cons: scheduling
A typical day at Fifth Third is coming into work preparing for the day by following the opening procedures. Throughout the day I run customer transactions and handle matters customer service related. At close everyone is balancing a cash drawer and following closing procedures from a checklist. Since 2012 I have learned a lot about banking. I have had – more... experience with the Vault, ATM, and Audits. I've always had great managers at Fifth Third, each one has been knowledgable, motivational, and fun. The hardest part of the job is dealing with customers when they overdraw their account. I say this because I know they are frustrated and policy only allows 1 every 12 months to be reversed so sometimes I have to tell the customers "No". The most enjoyable part is the contests that motivate the team to reach a common goal. – less
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A typical day
Customer Service Representative (Former Employee), Huntington, WVAugust 26, 2014
Customer service driven. Often under staffed and under trained. Must move quickly and accurately.
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Productive and learning environment
Call Center Rep (Former Employee), Cincinnati, OHAugust 24, 2014
Pros: free lunch, nice break room, discounted gym membership
A typical day at work was a learning experience, more of a life coaching how to communicate with customers being in that call center position you witnessed and spoke with a variety of customers. It was diversity an I loved it. We handled calls about customers banking accounts, open new accounts for customers, handled any issues they were having with – more... a certain bank card or credit card,We as the call center agents handled all checking's and saving accounts concerns. I learned a great deal of things how to block an unblock cards, how to activate cards as well many other things. My management team was great as well as my co-workers. The hardest part of the job was at the beginning learning everything before you fully understood it all. The most enjoyable part of the job was the pay and being able to fully help and satisfy the customers. – less
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Fast Paced
Customer Service Representative (Former Employee), Jacksonville, FLAugust 22, 2014
Very fast paced job enjoyable for outgoing organized person.
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A good company to work for. Great Benefits
Customer Service Professional (Current Employee), Cincinnati, OHAugust 21, 2014
At Fifth Third I learned a lot about checking and savings, and mortgage accounts. I also learned how great I am with customers, and know how to talk to customer especially if they are upset, I can calm them down or explain things to them better.
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great culture and great advancement
Personal Banker (Current Employee), Lake Forest, FLAugust 19, 2014
- 9 to 5
-I have been able to go to school on 5/3 tuition reimbursement
-management staff is well educated and are fit to be in the position
-excellent co-workers
-hardest part of the job is business development and cold calling
-most enjoyable part of the job is the ability to help people relize their financial goals
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Excellent place to grow and work
Call center agent, IRA processor, Quality Analyst (Former Employee), Grand Rapids, MIAugust 19, 2014
Pros: priority health and a great price.
Management listens and ideas are heard. I moved around in the operations area always growing and learning.
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Decent filler job, but not one I'm inclined to build a career around.
Personal Banker (Former Employee), Greater CincinnatiAugust 18, 2014
Regarding my summary statement, I can only speak to the retail side of things. I haven't been impressed with retail compensation or management and, for me, it seems that once you're in Retail, it's difficult to transfer internally to non-Retail positions. I'm generally dissatisfied with working in retail altogether, so someone who enjoys that kind of – more... environment may be better suited for a retail personal banker position. – less
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Great Place to work
Loan Processor (Former Employee), Charlotte, NCAugust 18, 2014
The staff were all great to get along with. I looked forward to going to work there everyday. The work load was not hard at all sad to leave.
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Fun relaxing place to work
Commercial customer service Representative (Current Employee), Cincinnati ohioAugust 15, 2014
Pros: no weekends.
Cons: cant think of any
I really enjoy working at 5th 3rd bank, planning on moving and looking for employment in another state.
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does not value employees
Customer Service Manager (Former Employee), Northern MichiganAugust 14, 2014
Pros: loved my job
Cons: salary and no compensation for overtime which was all the time!
Does not value employees, poor incentive plans, no room for advancement unless you are a man. Covered for several banks when there were no managers on staff but when I applied for Mgr positions, was told that I needed more time on the job before I was capable of doing a branch Mgr job. I was good enough to fill in for very long periods of time but not – more... on a permanent basis. They would rather hire outside the company than hire from qualified candidate within the company!! – less
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fine place
LEAD CSR (Current Employee), Toledo, OHAugust 10, 2014
good management if you find the right branch. nice place, very involved with the community
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Office Clerk (Former Employee), Cincinnati, OHAugust 8, 2014
Talking on the phone to customer about they monages and filing them to..
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Teller
Teller (Former Employee), Otsego, MIAugust 6, 2014
Responsible for complex teller transactions, policies and procedures while also creating a great customer experience. Took the lead in many in-store sales competitions. Expected to uncover a need for new products for customers such as credit cards, investment services, and other basic banking products.
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great company
default (Current Employee), cincinnati ohioAugust 4, 2014
i enjoy working here. great management, always been treated fairly and they do things the right way.
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Typical work day
Insurance Collections Specialist II (Current Employee), Grand Rapids, MIAugust 3, 2014
• Interact with various insurance companies and customers in an effort to negotiate payments and limit liabilities
• Assist customers in processing payments, GAP claims, credit life claims, disability claims and extended warranty cancellations
• Effectively explain in detail contract terms, payment options, and providing credit counseling to customers – more... while negotiating payments
• Maintains Delivery Standards and Outcomes
• Meets Monthly Team Expectations - Department Employee of the Month- May of 2013, ROCKS Team Member – less
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N/A
Commercial Support Representative (Former Employee), Cincinnati, OHAugust 3, 2014
A typical work day included answering inbound calls from business clients regarding their account, data entry. Learned more about the different banking products 5/3 has to offer. Really wasn't a hard job, enjoyed the working with my co-workers.
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Good company to work for
Underwriter (Former Employee), Grand Rapids, MIAugust 3, 2014
This company offers a window of opportunity for numerous of people. They also will give you a starting block to start your career in the banking field.

About Fifth Third Bank

Fifth Third Bank is The curious bank. We are one of the top-performing banks in the country with a more-than-150-year heritage – Read more

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