Personal Banker II (Current Employee) – Cincinnati, OH – December 30, 2017
Its all about production point. Meeting your daily, monthly, quarterly and yearly production goals. Its all about how many loans, cc, new HH, deposits you produce. They also keep track of how many calls, and sits (appointments) you make daily. Very micro-managed to some degree. However, they do provide quarterly training and allows a new hire to have a 2 months ramp up period to get themselves familiarized with the process.
Teller (Former Employee) – Lancaster, OH – December 29, 2017
During my time at Fifth Third I was excited to be in my position. My things made me proud to work there. However, as I got to know the team the gossip started to make the culture in the office go down hill quick. There was a few other things that happened that I don`t wish to share. But it forced me to give my two week notice.
Productive and Friendly working place which focuses more on collaboration
Sr Business Analyst / Business Controls Analyst (Current Employee) – Cincinnati, OH – December 27, 2017
My experience with 5/3 rd Bank so far has really been a nice one. The Management is very much friendly and I really rejoiced going on team lunch at regular intervals with my teammates. The Organization promotes Diversity and welcomes employees from all ethnicities.
Launched a new chat system pilot (Former Employee) – Cincinnati, OH – December 26, 2017
Management seemed to not really know how to help the interns. There were many times where I had absolutely nothing to do and even when I asked for more work, none was given. It was a great experience and I met a lot of great people, however, I think that the program needs revamped.
Teller (Current Employee) – Lombard, IL – December 26, 2017
Loved the Culture and working with my coworkers. Where colleagues are family. I get to meet all kinds of people from different walks of life. The managers are very friendly and easy to communicate with.
taking incoming calls, addressing account holders issues and request for assistance ranging from money transfer between accounts, credit and or debit card issues and or replacements. acting as an intake specialist when an account holder has either been a victim of a scam, billing errors, account take over, product disputes, lost or stole credit and or debit cards.
I learned the basic system needed to do my job assignment both in a call center environment vs the disputes department environment.
You could go an entire day without having any interaction with management. as this was the norm. If you did something good they would acknowledge the accomplishment, and also if you were not at 100% in terms of the quotas i.e AHT, ATT, OSAT, Quality in spite of the system related issues we faced every day. The culture was speed up or you would be walked out. This was what we had to handle on a daily basics. Either you were perfect o you were not. Getting to that 100% across the board metrics, working with systems that did not do what they were programmed to which should have been at 100% and they were not. If I took the 4 minute's or 30 minute's at the end of the day I was able to help the customer with an issue and even if it wasn't in their favor they left knowing that they were helped.
Customer Service Representative (Current Employee) – Huntersville, NC – December 20, 2017
I was employed PT with 5/3. My opportunities for growth were hindered by my job location. Every attempt I made to change positions I was denied. It seems 5/3 is all about promoting youth but the older employees are there to even out the numbers.
National Client Support Specialist (Former Employee) – Cincinnati, OH – December 12, 2017
I have no real complaints regarding Fifth Third. My position was eliminated, there was no reason for any bitterness and nothing I could have done to prevent the loss. Management was always helpful, there was room for advancement, work/life balance was good, benefits and salary were good, no real negatives.
Bank Teller, Customer Service Rep (Former Employee) – Gaylord, MI – December 11, 2017
Fast Moving job, Managers are very nice, but the computer programs are not friendly and cause a lot of problems. Selling is a large part of Fifth Third, so you need to be constantly looking for opportunities to offer customers every day.
SLow Paced work envirnment with little advancement
Customer Service Reprsentative (Current Employee) – Cleveland, OH – December 5, 2017
I like working for Fifth Third. I am a teller that makes only 12 dollars an hour with a college degree. I feel that, to be a teller, it does not take a year to fully understand the job role and that can make the job a little daunting at times. There are staffing issues and my boss is a little nonchalant. I feel that if they bump up their policy of how long you have to be in your position then it would be a better place to work. Honestly, I'm a little bored with the job and there needs to be more programs to assist with advancement.
Customer Service Rep (Former Employee) – Groveport, OH – December 5, 2017
I started off at part time but was told that once a full time position came available then i would be able to apply. The position came available i work the position for one whole month then was advise that someone else will get position so I has to apply outside the bank.