Investment Advisor- Sales Specialist (Former Employee) – Phoenix, AZ – October 20, 2017
I really enjoyed working at FE. Free food and drinks, great health program which provided tons of prizes and free gym membership if you work out (Vitality). They also have an ESOP plan. My co workers were my favorite part of the job, great group of people. I only left because my husband wanted to relocate to another state and they were not hiring in my new state.
Senior Manager Workforce Management (Current Employee) – Phoenix, AZ – October 3, 2017
Good pay and benefits, long hours, not a lot of support, with employees very entitled. Systems are more of a challenge then a benefit Some great people that are trying very hard, but a lot of people just going through the motions.
Client Service Manager (Current Employee) – New York, NY – August 23, 2017
Great Place to work. Educational based on everything they do. Doing the right thing is the companies' motto. Customers are some of the nicest people and would recommend this company to anyone who would ask me
Financial Engines is a great company to work for, they are very family oriented and they care about their employees. Great compensation and benefits. They take alot of time to educate their employees which is great.
Overall GREAT company to work for but the advisor center where I worked at specifically had a lot of drama and tension, I reached out to management many times for help regarding conflicts but unfortunately the issue persisted and I had to leave.
Great benefits, great company, awesome training and support
HR and Management didn't take my request seriously making me quit my job
Program Operations Service Delivery Specialist (Former Employee) – Phoenix, AZ – September 6, 2016
If you are a spanish speaking employee, movement into management positions is not possible. When I asked for an increase in pay due to being bilingual, I was told this was not an important enough segment in their future outlook.
Customer Service Representative (Current Employee) – Phoenix, AZ – July 31, 2016
A company that was at the head of the pack (the first robo-advisor), has now fallen way behind. The ONLY thing that has gotten them this far is the fact that their clients are a captive audience ( 401k participants) that cannot, or do not know how, to move their money elsewhere. The entire managed money industry has lowered fees and increased product features, whereas FE's money management and fees have stayed virtually the same since 2004. The merger with the Mutual Fund Store seems to be because they know they need to do something, but are not sure what that something is.
Management is overly political and will crush anyone that does not kiss rear, or has the guts to say that everything is NOT great, or is a threat to the status quo. They have zero interest in helping you grow your skill set and will make the same promises that good changes are coming year after year, and the only changes that come are bad for the employees. A place to get started and get some experience in the financial services industry...and then move on.
Once a great place to work for but now a sinking ship
Staff Software Engineer java (Current Employee) – Sunnyvale, CA – October 30, 2015
Great mission but current leadership at all levels is failing fast. Highly political at the mid level management. Managers gets randomly reassigned from their teams. The expertise and knowledge of old timers not respected or valued enough.
Good work life balance, great facility with natural light and some truly talented and dedicated individuals
Management is poor and team cohesion is even worse
Service Delivery (Former Employee) – Phoenix – June 21, 2015
Don't waste your career at FE...I held out way too long..Management makes very poor business decisions and I feel the long term financial prospects of the company is not good. Business departments are always blaming each other and accountability is does not exist. I recommend you do not choose FE.
Investment Advisor (Former Employee) – Boston, MA – March 26, 2015
The culture at FE derives from it being Silicon Valley based. The drivers and methods used are completely suitable to a technology firm but don't work well on the customer and service side.They are driven by the process and checking boxes. It is more important to do something right than it is to do the right thing. For a 300+ person company the turnover reflects the less than competitive compensation offered at all levels. For HCE who jioned before the company went public they can tolerate low comp because of the value of the FNGN stock options they hold. The middle managers are poorly trained and totally focused on hitting incentive goals. There is a process for everything and a "check-the-box" mentality common among managers.
Work hours and working from home are very flexible.
Account Manager (Current Employee) – Boston, MA – December 16, 2014
Financial Engines provides retirement advice for 401k monies at Fortune-500 corporations. There are many highly intelligent employees at FE who strive to do their best every day. The company does however suffer from poor management who are very challenged in managing the daily activities of the company. (including but not limited to career development) Good product but management needs to develop their interpersonal/people skills. They could benefit from training courses in employee management and motivation.