Team Member (Current Employee) – Ashburn, VA – April 23, 2015
• Managed food preparation and organization • Participated in the accounting process as a cashier ensuring that funds were accurate • Inventoried food storages to prevent shortages on a daily basis • Served as a customer service representative to ensure customer satisfaction
Restaurant Store Manager (Former Employee) – Daytona Beach, FL – February 29, 2016
I worked 53-60 hour work week, 6 days a week. I would defiantly say the hour work load was hardest part of my job. I juggled being a single mom and having a career. I loved my job with Firehouse Subs. I loved my daily customers and my staff. I kept myself challenged with targets, projections, and weekly and monthly goals. I learned a lot about who I am as a person though my years working with Firehouse. I became more confident in my knowledge to be the best. I worked for great people. I always tried going above the expectations required.
Shift Manager (Current Employee) – Yuma, AZ – February 25, 2016
Working at firehouse subs is fun, and exciting. Through the years that i have been at Firehouse Subs, I have had nothing but fun and great learning experiences. As a Shift Leader it has been challenging at times but with the great leadership of fellow managers and co-workers overcoming obstacles, are no problem for the Firehouse crew and myself. Working with fellow co-workers has always been great, always lending each other a hand almost seems like you have a family connection, as if we have known each other our whole lives. The most enjoyable part of my job is going to work, and seeing our beloved customers, as well and my fellow co-workers. Overall Firehouse Subs has a great environment, and great learning experiences.
My average day consisted of me taking full responsibility of the store, be it its property, stock, and merchandise, or its employees and customers. Working for Firehouse Subs, both as a crew member and in a management position, you will grow to see your team as family, and your customers will become friendly regulars. This is the company's strongest and weakest feature, as becoming a family promoted hard work and camaraderie among the employees and made each day you work a pleasant experience. However, workplace drama was present, and sometimes even off-the-job drama. As an assistant manager, I refused to take part in said drama, however, it was my duty to alleviate problems caused by it. It is a very demanding job with a small amount of rewards, but it is worth it if you enjoy putting smiles on peoples' faces every day.
Free Food, decent pay, job advancement opportunities, excellent training
Demanding job, feeling of being unappreciated by both customers and staff, not enough pay to live on your own wages
Fast paced work environment with a friendly atmosphere
Crew Member and Shift Lead (Former Employee) – Jacksonville, FL – February 25, 2016
A day to day work environment with Firehouse was never something one could predict. Every day would be different. No two Fridays were as busy as the next. I learned to stay busy and attentive. Idle conversation between coworkers can be nice, but it's best to stick to the task, or tasks, at hand. The most difficult part about being a cashier was talking without having water to sip on at the front registers. Due to spills, the management requested we keep them in the back. Some days were so busy I couldn't grab a drink for up to an hour at a time. I loved the customers the most. The regulars were friendly, and understood when a new crew member was being trained, or if we happened to be busy. As a shift leader with Firehouse, I learned to peacefully resolve issues with customers and employees alike. It's important to have some empathy with everyone. The most difficult part of being a shift leader was being so young. Most of my coworkers were much older than myself, so despite a professional disposition, it was difficult to manage certain employees.
Free medium sub daily as a shift leader
Very short breaks, schedule conflicts with college.
I loved my coworkers and the sandwiches were great
Sandwich Maker (Former Employee) – Lonetree, CO – February 22, 2016
The quality of the food was great, and it was fun having a lot of customers, it was difficult when we didn't have enough people working, but we still pushed through and felt like champs when we got out of work that night.
My typical day at work is fill with stress, food, time management, and laughter. I have learn a lot working there, mostly management skills and how to get along with people you don't like but the biggest thing I have learned is patience. The management there is good but unorganized and inexperienced. My co-worker are great mostly high school and college kids. The job is really easy so much so it bores you after a while. The most enjoyable part is meeting different people.
Cleaning the dining room and restocking merchandise Ringing up customers on cashier Assisting with preparing food for customers
The management works as hard as they can to make sure customers and employees are well taken care of Coworkers make the environment enjoyable and relaxed The hardest part of the job is time management The most enjoyable part of the job is receiving positive feedback from customers
Crew Member (Former Employee) – Sevierville, TN – February 15, 2016
A typical day at work would be slaving over 900 Degree Steamers while simultaneously greeting customers and keeping a Happy attitude with an enormous smile on your face. I learned that you can move up in any job but one like this requires constant butt-kissing. Management? I could right an entire essay on the management and how they treat there employees. I'll keep it short and sweet. Unless you are (like I stated before) and "brown noser" management will not acknowledge the time and effort you put into your job. Underappreciated and Over-worked. The hardest part of the job would be dealing with a dysfunctional Owner/Boss who trusts No one and believes her employees are never doing enough. Also you are only allowed a ONE 10 minute break per shift, and sometimes you are rushed for that as well! Legally if you work 6 hours or more you are entitled to a 30 min break but not Firehouse! those rules don't apply to them. and last but not least... the PAY is not worth the work you do. Mc.Donalds and wendys pays more than this company.. The most enjoyable part of the job would be clocking out.
The food we serve is top of the line. without a doubt.
Disorganized Managment and an Owner with a chemical imbalance in her brain
Sandwich Artist (Former Employee) – Landover, MD – February 1, 2016
The store and business of Firehouse Subs is great, but the management at my store was of the lowest quality, store would open late to save money, employees were hired and then only worked 3 days out of the month to save money, on the job was chaotic and un-productive.
Professional, Clean, Helpful, Understanding and sometimes a little fun
Customer Service (Former Employee) – Athens, GA – January 31, 2016
They helped me learn and grow in the Food Service Industry. They stood by me in my professional growth and even gave good advice with other matters. The management staff was amazing! I call a few of them friends today and can call on them still. I had a great experience with Firehouse Subs in Athens, GA. I am a better person overall for having worked there.
Excellent management team. Friendly environment.
Benefits were lacking; but that's industry wide, not just Firehouse
Shift Leader (Former Employee) – Montgomery, AL – January 11, 2016
Firehouse Subs was my second job ever while in high school and I stayed with it because I love the sandwiches, I love the family environment. My training as a shift leader and manager started here and I'm most proud of working at firehouse because this is what made me who I am today. I've learned as a manager how to read numbers, count inventory, count money and make deposits. The fact that it was a franchise that was family operated, there was not much room for growth there, therefore I had to part ways to expand my potential.
Assistant Manager (Current Employee) – Angola, NY – December 31, 2015
My first job at my youngest age so there wasn't much room for me to move up. But overall I enjoyed the job it was more or less the MANAGMENT at this location that I didn't like. Its located on a thruway which gives the opportunity for spontaneous rushes. In which sometimes I was left alone to work the store and sometimes close because the manager (Only 1 Manager) would not come in if a person called off. Not even show up late and help close. You shared the sink room with 4 other stores. So the nights you closed by yourself you close at the same time as 3 of the stores and you don't get to the sinks you are gonna be there late.