A fun place to work, so long as you have great customer service.
Pros: discounts on food, easy going management, a great location for employees in the area, loyal customers who treat you like friends
Cons: a lot of competition in the area bringing less customers in (some days are really boring)
It's no secret that making sandwiches is easy, but once you assert yourself and get promoted, you'll find that working at Firehouse is more than just a day to day grind. You have to remember many important days (ie. days to place truck and produce orders, to count inventory, and days to let people off work early to keep labor costs down).
What I learned most as a manager at Firehouse was how to enforce rules and keep employees in check without being a tyrant. You have to learn what each person is like as an individual, and cater to their personalities. One employee, for example, may need you to tell them exactly what to do, step by step. Another might get offended by that, and need to be approached in a more relaxed "Hey, this might work better" approach.
The hardest part of working at Firehouse was definitely getting use to angry customers. Growing up, I always saw people as polite and easy-going, so the first time someone yelled at me for misunderstanding their order, I was struck speechless. Needless to say, I quickly learned how to calmly apologize and persuade the customer to let me fix my mistake. It's much more satisfying to see a customer that was once angry come back into your store as a loyal customer.
My favorite part about working at Firehouse has always been the warm atmosphere. I've been there for two years, and have loved coming in and laughing each day with my coworkers. I find it rare to hear of people being friends with their coworkers after they move on, but I will, without a doubt, still cherish these people and keep in touch.