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Titan66 – December 3, 2012
When was FFIC a "rewarding..fun workplace environment"? When FFIC has had four CEO's in the last five years, I would honestly say that it is not what you call a fun workplace.
Titan66 – August 25, 2012
FFIC is "still" a good place to work after what has happened over the last four years? You have not been down to the St. Louis office and see what is like. Absolutely no work/life balance at especially in the GL unit there. They have less than 20 adjusters that not only handle non-litigated, but also litigated as well. Six years ago the GL unit was fully staffed. Yet FFIC as of late has been on a hiring many VP's in different parts of the company and not claims. And their parent company Allianz has given FFIC five years since the latest CEO was hired to clean up the mess. The majority of the senior management team in CA has been replaced, with one serious exception. That is the SVP of Claims and Risk Services (CRS). Why has this not been done?
Titan66 – July 15, 2012
This review does not correctly show what is going on within Fireman's Fund. Not only in the O'Fallon office, but company wide. FFIC's loss ratio has been over 100 percent for the last two years. The company is on their 4th CEO since 2007, and most of the senior management team has been replaced. You must like working on busy days there in the O'Fallon office, because there it is only a skeleton of what it was six years ago, when it was fully staffed. The GL unit has lost 3/4 of their staff. Yet claims management refuses to listen to the employees on how to make things better within the department. Get your facts straight here.
464crazy – July 21, 2012
Stay away... if you like to be micro managed! That is what they do.. ask around before you even think about working at FFIC. Ask how many pending files adjusters have, SIU have. The numbers will amazed you! Ask about turn over... how many people have left and why. Benefits are good, but I don't think they are work the amount of time you work. Plan on working more then 40 hours a week, and on weekends. When you go in on weekends there, you will not be only you working there. There is no balance of work and family for workers, which they tell you that when you interview, that this is only a 40 hour a week job... Then they tell you you need to do whatever you need to do to get your pending down. You never see management there on weekends..... They come and go as they please and you are always required to make up the time. They are very top heavy. Unless you need the job, stay were you are
stressedout – August 19, 2012
If your dept manager is flexible about work schedules then you can get flexibility. If your manager doesn't believe in work life balance (ie shortened work week) then forget it. The work load is too much. Your 'joy to work with' coworkers are suffering like you are, they are stressed out and can't keep up and are giving up. In the end we know that the work load will not be taken into consideration when it's time for performance reviews. It will ALL be the employees' fault for not being able to keep up.
stressedout – August 19, 2012
I'm in a different location, but want to let you know that they got worse after you left. Hard to believe it but the work load is even worse. I compared with coworkers and we are handling more than double what we had last year (and as you know, last year it was an excessive amount and not a realistic case load). On the bright side, you'll never be worked to death like this again, no other company would do this to their people.
Titan66 – August 28, 2012
I agree with stressedout as well. The situation in the STL office is an absolute mess. Senior management spent way too much time and effort focusing on the QA, the 1 to 1 or better closing ratio, and the median cycle time, when they should have been concentrating on the loss ratio. Nothing has improved at the STL office since 2009, when people started leaving not only because they found new jobs, but they could not keep up with the heavy work load and the unrealistic performance goals. FFIC has been given five years to get the mess resolved by Allianz, but that appears in doubt.
Titan66 – January 7, 2013
What was not mentioned is the "revolving door" of the CEO at FFIC, that is there have been four CEO's within the last 5 years at the company. That is not a sign of stability or leadership at FFIC. Look at all the posts here about what the atmosphere is like at the St. Louis office, where most of the teams are on skeleton crews and are being way overworked. Way too much emphasis was placed on the metrics and not improving the bottom line.