Automotive Technician (Former Employee), Conway, AR – May 7, 2013
Pros: good opportunity to flag plenty of hours
Cons: every shop is open at least one sunday a month; open on weekends.
Firestone complete autocare is a good company for entry-level technicians to gain experience in the automotive industry. Technicians are required to work well with each other on a daily basis, as well as advise customers on vehicle repairs. During the summer the shops can all get pretty busy, but during the spring and fall seasons the work frequency – more... seems just right. – less
Store Manager (Former Employee), pensacola,fl/meridian,ms/selma,al – April 23, 2013
Pros: employee discounts
Cons: human resources falling apart
I always enjoyed resolving customer drivin problems on a daily basis with my team. Very stong training facility. Management was fair. Co-workers had drifted away from the core values we all need.The hardest part was watching co-workers troubled with addictions and management ignoring the signs instead of helping them . Most enjoyable part of the job – more... was watching the greenhorns get the vision and take care of the customer and gain trust thats when you feel like all the training youve done pays off. – less
Technician (Former Employee), Saint Charles, IL – April 4, 2013
Many working hours but did not pay as much as other company's for the same work you are doing. Hard to get a raise as they made it seem it has to come from the top to get one. They do however also great training.
If you make too much money, they will find a reason to fire you
Automotive mechanic (Former Employee), Hazleton, pa – March 28, 2013
Pros: a paycheck
Cons: only care about themselves
I worked for this company for 9 years. I have gotten awards for having the most hours. I have made this company a lot of money. I also made a good salary. I was one of the highest paid mechanics. They fired me for nonsense bc I made too much money there. I wasn't the first person to get fired bc of this and I won't be the last.
That is a strange reason to be fired, since the more you make equals the more they make. Anyhow I'm over here scratching my head.
feltbetrayed – April 7, 2013
warning!!! do not work with this company because when work slows down (end of year) the MGR will cry about payroll. threats of termination. transfer not allowed. get fired or quit THERE is a no rehire policy. EVEN THOUGH THEY ADVERTISE CONSTANTLY
Stubbs – April 11, 2013
I work for Pepboys and it's the same thing here. A few months ago I was cut back on my hours. I was told the reason was because of hours and payroll cuts across the company equaling $3,000,000 dollars. Shareholders control these companies.They are so afraid of losing profits, so they give so much away for free. I see outstanding mechanics and technicians doing work for bottom dollar out of fear of customer complaints and being beat by the competition. It's pathetic. I love working on cars, love the environment, love problem-solving and troubleshooting, but most certainly hate the customers, most of them anyway.
Firestone Complete Auto Care - Northeast
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Standard automotive retail management
Manager of Vehicle Services (Current Employee), Elkton, MD – March 27, 2013
Pros: challenging career, good bonuses
Cons: erratic hours required to be worked
I manage 7 technicians and communicate their findings to customers in order to sell repairs. I am also responsible for staffing and training all technicians
Good Place to work, must be able to sell and be aggressive.
Manager of Tire Sales (Current Employee), Concord, NC – March 12, 2013
Pros: good benefits, job stability
Typical day of work includes many functions. First is opening or closing which includes: counting cash, opening or closing the safe, securing the store and cleaning the shop. While working must maintain a professional composure, and sale products through knowledge and experience. Typical duties include: organizing work orders, checking paid bills and – more... filing them, and maintain customer relationship. Management of the company always honors customers and employees. The hardest part of the job is to to advise, educate and close a sale without being pushy or losing customer's business. Most enjoyable part of the business is their is always something new each day, and work is very fast-paced. – less
Automotive Technician (Current Employee), Raynham, MA – March 9, 2013
Pros: shorter evening hours, set schedule
Cons: lack of organization, weak management
I enjoy going in to work, getting a job well done the first time and helping others, as well as being recognized for a job well done. I believe strongly in the quality over quantity philosophy, where I'd rather take the extra minute to go over my work to ensure a quality product instead of being rushed to complete multiple jobs at once and risking customer – more... safety over customer service. Although there are advantages to either side it's been a culture struggle at times but one that I've been able to work through. – less
Automotive Technician (Former Employee), Wichita, KS – February 11, 2013
Pros: changed my oil for free and discounted tires
Cons: crooked management
My experience with this employer is very negative. They were always more interested in taking advantage of customers for monetary gain rather than provide quality service the customers entrusted to them.
technician (Former Employee), new orleans, la – February 7, 2013
Cons: terrible work hours, varying work schedule, uncaring management
A typical day would include the least desirable qualities expected from ANY company. Stores are poorly staffed, technicians are poorly qualified to perform any automotive repair beyond tire installation and oil changes, managers push technicians beyond permissable times for auto repair, Firestone claims their flat rate is based upon Mitchell and it – more... is not so the technician gets screwed on pay, lunch breaks are about five minutes long(if you get the chance to take that long) and most of the shop equipment is broken and not calibrated. Customers who drop their car off usually get pushed back by "waiting" customers, so there really isn't a "first come first served" service being performed. District staff cares only about "the numbers"--how many tires sold, service sales and productivity of techs, etc. You can forget about "productivity" as a technician simply because you are scheduled more than 50+ hours a week and you will be lucky if you can "flag" anything above 30 hrs. Which means you will earn approximately $10 to 12 dollars an hour after worked hrs. and flag hrs. are divided. The manager will work you into the ground each and every day. You will work every saturday for 12hrs, you will work 11hrs each weekday, and you will work on sundays. They will threaten you with a "write up" for not being productive enough which means you did not make THEM enough money that day or week. Firestone makes up the "rules" as they see fit. There is no employee handbook. So there is no career advancement what-so-ever. The lead technicians can have 20 "comebacks" every week and there is no repercussions from it BUT if a lower level technician has a "comeback" for any reason, that person is chided, scolded and written-up. And usually the comebacks Firestone experiences is from poor quality parts, and is NOT the technicians' fault. I'm talking about technicians that actually know what they're doing. If you have any intelligence about life, auto repair and know how to talk to people Firestone will treat you terribly; they want people they can control and convince that Firestone is the best place to work in the world. STAY AWAY FROM FIRESTONE!!!! – less
Was this review helpful?Yes (7) – No (3) – Comment
Firestone Complete Auto Care - Northeast
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
good company
Service Manager (Former Employee), Portland, OR – February 6, 2013
worked 45-50 hrs paid by the hour plus bonus over all good company
Sales Advisor (Current Employee), Moon Township, PA – February 5, 2013
Pros: overtime
Cons: enjoyed my job
Long days and stressful enviroment but I enjoyed my job. Firestone is a good company to work for. Trying to get promoted isn't easy. But I think if you made it into management. The reward would be nice.
Installer (Current Employee), Indianapolis, IN – February 5, 2013
Pros: many hours
Cons: leaving
days were long but enjoyable different ways to go about working on vehicles management was great co-workers eh they were cool the hardest part of job was leaving at the end of the day most enjoyable part was driving the diff types of cars
Lead Technician (Former Employee), Durham, NC – January 28, 2013
working in a fast paced environment. placing customer satisfaction as a priority. I learned that working as a team made the day more productive. I could understand and agree with management on company rules and regulations. Always tries to apply team environment with coworkers. The hardest part of my job was sometimes long workdays. The most enjoyable – more... part of my job was when the customer was pleased with my work. – less
ASEme – April 1, 2013
That is a strange reason to be fired, since the more you make equals the more they make. Anyhow I'm over here scratching my head.
feltbetrayed – April 7, 2013
warning!!! do not work with this company because when work slows down (end of year) the MGR will cry about payroll. threats of termination. transfer not allowed. get fired or quit THERE is a no rehire policy. EVEN THOUGH THEY ADVERTISE CONSTANTLY
Stubbs – April 11, 2013
I work for Pepboys and it's the same thing here. A few months ago I was cut back on my hours. I was told the reason was because of hours and payroll cuts across the company equaling $3,000,000 dollars. Shareholders control these companies.They are so afraid of losing profits, so they give so much away for free. I see outstanding mechanics and technicians doing work for bottom dollar out of fear of customer complaints and being beat by the competition. It's pathetic. I love working on cars, love the environment, love problem-solving and troubleshooting, but most certainly hate the customers, most of them anyway.