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Firestone Complete Auto Care
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143 reviews

Firestone Complete Auto Care Employer Reviews

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Worst place I have ever worked, or ever will work at.
Technician II (Current Employee), Hayward, CAApril 8, 2014
Pros: long lunch.
Cons: everything else.
When I started with this company I was PROMISED opportunity and advancement. I was started at 13 hour flat rate. A year later they changed their policy and altered everyone's paychecks to what they thought was fair, So I was dropped to 12 an hour. This company makes 660% off me every year. Management has told me I'm not worth a raise, even though i'm – more... an experienced mechanic working on CARS! You work before the sun is up and don't get to go home until its been dark for hours.

This company is awful and takes advantage of people. They're constantly expanding so you would think there is strong job security? No, you are nothing but a throwaway. I have never seen a company abuse their employees as badly as this one. – less
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A great company to be apart of
Automotive Technician (Current Employee), Westminster, COApril 5, 2014
I always show up 10 min early. Once I clock in, I pull in the next car to work on. Before I started at firestone all I knew how to do is oil changes, replacing and repairing tires, and battery replacement. I have learned to do brakes, coolant and transmission flushes. Suspension work such as struts, shocks, inner and outer tie rods. I have also learned – more... to replace brakes and machine rotors as well as drum brakes. I work with a lot of good employees that help me when I need it and I help them as well. They will lend their tools when I need and I will lend mine to them when they need it. The hardest part of my job Is working 10 plus hours a day and being away from my family. We don't get paid hourly we get paid on the work we do on cars so my paycheck fluctuates. I really like going to work because of all my employees and bosses make it enjoyable to be there and I learn new things everyday. – less
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Typical cut-throat corporation
Automotive Technician (Former Employee), Tacoma, WAApril 5, 2014
Long days, sub-standard equipment and facilities, low pay unless you're lead tech or master ASE tech. Techs get pooed on and management receives all the praises.Bad company overall!
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Great opportunities for advancement
Sales Associate (Former Employee), Erie, PAApril 3, 2014
It was a great company with great opportunities for advancement, it just was not a good fit for me. If you have automotive experience I highly suggest getting into their Management Training program.
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If you're friends with D.M it's a great place
Manager of Vehicle Service (Former Employee), Fort Worth, TXMarch 29, 2014
Pros: free saturday lunches and once you take first hire on drug test you never get another!
Cons: pay, management, career growth, hours, days off, bonuses, and if you have a conscience this is not the place.
Worked in Ft.worth District for 7 years went through chicago for store manager training. Almost got my own store but grew a conscience and refused to rip off an 80 year old lady who's husband passed for 1600.00 sale when all that was required was a 79.00 brake job.If you're buddy buddy with district management you'll have a store in no time if not well – more... you're up the creek.They don't promote based on performance but who you know...gave two week notice and never looked back. – less
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management was terrible
general service technician (Former Employee), VAMarch 26, 2014
Pros: weekly pay
Cons: no work
what started out as a great new location, quickly turned into technicians being fed hours, which left the lower guys no work.. which led to what my boss called low productivity.... how can someone be productive when you are giving all the work to someone else, hardly a Friday went by when I wasn't outside putting tires away by myself, which usually – more... took the entire day; or putting the stock away again by myself, I was hired to do oil changes and tires... I maybe saw 3 cars in the 2 months I worked there... the day I got really busy working on a few cars, one was an oil change and the other had come in for 4 new tires, at the beginning of the 2nd car he called me into his office and told me I was being laid off. – less
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Bad expeirence, worst place I ever worked
General Service Tech (Former Employee), Florissant, MOMarch 24, 2014
Pros: i won a blu~ray player @ a company meeting
Cons: poor evaluation process, 18 mos. wait for 1st eval/pay increase
Servicing customers basic vehicle maintenance, not much from what I already knew, confused and new to management, ok co-workers, going to work and not being productive i.e. no cars in for basic service, going home after my shift was over!
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General Service
General Service (Former Employee), Charlotte, NCMarch 23, 2014
I worked in the warehouse, doing stock and inventory, and drive to pick up the tires. It wasn't a very good match for me from what I have been studied/trained/worked/ for... I was studied to be a technician... not just a general service position.
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Fun challenging place to work
Technician (Former Employee), Cincinnati, OHMarch 20, 2014
Pros: valuable skill to have
Cons: no breaks
Working in automotive always has pros and cons through every day. The idea is to complete the tasks that the customer wants and advise them about certain future repairs in a timely manner. I had a lot of fun working with this crew and I really enjoyed getting down and dirty with everyone else to diagnose and fix problems.
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Wonderful Experience
Customer Experience Manager/ Tire Specialist (Former Employee), West Palm Beach, FLMarch 18, 2014
Best job ever. Learned about the mechanical world of retail. Tires, Repair, and Service. Credit Card Applications. Customer Service Environment.
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great work environment
Service Manager/Safety Coordinator (Current Employee), Longview, TXMarch 13, 2014
great company to work for
great benefits
great pay
easy to work for
promotes to hard workers
fun environment
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Competitive pay, Bonus Opportunities, Advancement Opportunities
Manager (Current Employee), Houston, TXMarch 11, 2014
Pros: salary and bonuses
Cons: work every weekend and not enough vacation time
Company offers competitive pay but the downside has to be the management from the district staff down to the store level. Unqualified individuals seems to advance without any true evidence of deserving the promotion. Also have to work every Saturday and its against the rules to take off weekends unless you are on vacation which you only get one per – more... year your first couple of years. – less
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Well it is what it is
Technician (Former Employee), Danvers, MAMarch 11, 2014
Pros: friendly employees
Cons: rushed, no money, not a good place to learn.
Typical shop that would rather have you work fast then fix vehicles correctly. Sometimes you will be working on 3-4 cars at a time and being rushed.
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No Money
C Level Technician (Current Employee), DMAFBMarch 10, 2014
Pros: they do have great training programs.
Cons: getting to go to the training is a hassle know one knows when they are our dont care.
They expect you to live off of oil changes, tires and flat repairs. experience and hard work go unnoticed and they don't give raises.
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Good advancement opportunities
Service Advisor/Sales Associate (Current Employee), Allison Park, PAMarch 7, 2014
Pros: good benefits and opportunities
Firestone is a really good career company if the automotive industry is for you. In sales you need little to no experience with vehicles they will provide training.
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Slow dirty work enviroment, not enough compensation
Senior Technician (Current Employee), Brooklyn Center, MNMarch 4, 2014
Pros: free lunches
Cons: no set breaks per day, some days no breaks
Firestone was a great place to get into the field and work. The people I worked with were extremely nice and helpful. However there were little to no tools provided by the shop, for instance a UV light that has been burnt out for months. yet they kept selling Degrease and Dye services. Ball joint kit was damaged and missing parts. Missing fuel system – more... pressure test kit parts. in general if you didn't buy your own stuff you were still expected to be able to diagnose any vehicle. always running out of inventory items like shop rags, oil, washer fluid, brake clean. and stopped providing gloves to the techs due to the amount money that could be saved from not providing them. the shop was always dirty, and there was never any time to clean due to the outrageous due times set by the sales people. – less
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Educational work place.
Automotive Repair Technician (Current Employee), Clayon, MOMarch 3, 2014
Pros: good learning enviroment, team atmosphere
Cons: long hours, company seems to care more about profits then employees
A day at work may start with an oil change move onto an electrical diagnostic and then removing and replacing suspicion parts sometimes all at one time. This job forced me to manage time, be creative, analyze and plan effectively, and be resourceful. Figuring out how to make space for old parts to be removed and new to be installed is a daily challenge. – more... The hardest part of the job is when Roadblocks are encountered over and over one the same car and you have to constantly evolve your plan to efficiently and cost effectively do the job. The most rewarding part though is when those same roadblocks are overcome and knowing you just took something that was broken, found the problem and fixed it correctly. Feeling of accomplishment is rewarding. – less
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Productive and fun working with my teammates
Lead Technician (Current Employee), North Palm Beach, FLFebruary 9, 2014
I look forward to be busy and make my days prospective. Working there made me learn about the work and leadership, lots of trainings which help me inproved my customer skills and a better understanding of companie rules.
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STAY AWAY....
Sales (Former Employee), CharlotteFebruary 7, 2014
Pros: discounts on tires and service
Cons: everything else
Typical day is management telling you the most important part of the job is getting credit card applications. They don't care about customers or their cars just the bottom line and how much $$$ they can get out of you. My manager lied and was so unethical i could not stand it anymore and quit, Co-workers are all divided because of sales goals and will – more... steal a sale from you in a minute..training is non existent and upper management has no idea whats going on in the stores...STAY AWAY.... – less
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Good place to work to learn strong people skills
Sales Associate (Former Employee), Richmond Heights, OHJanuary 19, 2014
Pros: free lunch
Cons: no brakes, long hours
Very busy and fast pace company. Constantly working with multiple customers and co-workers to complete tasks. I learned a lot about serving customers and multitasking to meet certain deadlines. I really enjoyed my fellow co-workers and a team effort.

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About Firestone Complete Auto Care

Firestone Complete Auto Care does more than provide you with high-quality maintenance, repairs and tires. We're involved in a – Read more

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