Pros: stressful at times and compensation for the stress does not match at all
Cons: a very stressful position; compensation does not match stress at all.
The job title is customer service representative however, I manage over 50 accounts on a day to day basis. I work side by side with the sales department/engineers. My primary accounts are bladders and sleeves customers. Firestone is a great company to work for. It seems many people started out in customers service and advanced into hire positions. Beginning in customer service is a great way to learn about the products we sell to our customers.
Coming from management to a representative position, one of the hardest parts of the job is knowing I am not being compensated for the job that I do.