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FIRESTONE
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147 reviews

FIRESTONE Employer Reviews

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frustrating working enviroment,hostile, and racist management
Lead Technician (Former Employee), Dallas, TXDecember 14, 2014
Pros: good company
Cons: very bad managment, unmature crew, lots of politics, amature managment
I haven't a fun day at this company as a company might be its real good but unprofessional individual's in manager positions making your live miserable they don't know much about automotive industries they should be a wall mart cashier instead firestone service advisor they have all kinds of illegal issue over customer and employee I wouldn't recommend – more... any experience technician to apply for firestone – less
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long days, upper management stinks
Service Writer (Current Employee), Aurora, ILNovember 23, 2014
Great techs and customer base. too much training for EXPERIENCE worker. Management is horrible.
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Environmental Manager Clerk
Environmental Manager Clerk (Former Employee), Orange, TXNovember 20, 2014
- Day to day data entry, spreadsheet and documentation letters of environmental issues, letters to Texas Commission of Environmental Quality, Accounts payable on fines and other issues
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Productive and fun
Sales Associate (Former Employee), Austin, TXOctober 28, 2014
Pros: free lunches on saturdays
Cons: long hours, little/few breaks
Fun to work with on a small team of less than 10 people. A lot of responsibilities and hours.
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No Appreciation for hard working employees
Firestone Managing Partner/Store Manager (Former Employee), Lees Summit, MOOctober 27, 2014
Pros: "firestone" pays for a lot of "dinners".
Cons: way too many to list.
This company claims to be a "family friendly" company, but that couldn't be farther from the truth...they are NOT family friendly. They demand long hours and hardly no time off.When you get a day off they schedule meetings or classes or company functions that families are not allowed to go to. You are always on call and demanded to come in when they – more... can't figure out how to fix one of their many problems or customer service issues. Not only do they take your time away from your family, but they have cut out family functions and have "uninvited" the wives from company dinners. They don't give credit where it is needed and upper management uses employee ideas as their own to make themselves seem more intelligent. They are backstabbers and will do ANYTHING to get accomplished what they see fit, even if it is making up false accusations on their best employees to protect themselves and their so called 'budgets'. They will coerce other lower employees to state false claims on other employees and claim it will "save their job". They cut funds in areas where they shouldn't be and spend more on the upper management dinners and "outings'. Management misuses the company reward system and company gift cards to take their own families out to dinner. For instance, Dave Messer and Brett Rapplean taking their families out to high priced restaurants so they didnt have to pay out of pocket. They laugh and say "this one is on firestone". The company only wants shady people and idiots who will do whatever they say to do even if its wrong and unethical. If you do the right thing and know how they operate they will let you go. This company is a complete and utter joke! They will lie to your face and laugh behind your back. – less
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NO HOME LIFE
Senior Auto Technician (Former Employee), Mechanicsville, VAOctober 24, 2014
Low pay scale. work too many hours. no time for home life. unable to balance work and home.
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Great experience
Service Manager (Former Employee), Abilene, TXOctober 24, 2014
Started out in sales, went to every management school that Firestone offered. Was service manager for two years. Left to buy pizza restaurant
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Stay Away from Here!
SALES MANAGER (Former Employee), Miami, FloridaOctober 14, 2014
Pros: discount on car service
Cons: read the review.
Poor Management across the board. Managers themselves aren't bad but the way the company is structured makes it near impossible for manager to build rapport with employees.

Miami is a different market than the rest of the company and Corporate Mechanic Shops will never compete with Local mom and pop stores. (Just the way Hispanic culture is) so dont – more... expect to make your weekly number or bonuses for that matter.

Minimum 48 Weekly Schedule, Every Saturday Mandatory and depending on the store Manager he might rotate Sundays.

District management will call and send employees home if the number aren't being met.

Personal Story:

I have a medical condition and in the two years that I worked for them I only had one episode. I was diagnosed with Temp Vertigo. It took about two weeks with the medication to get back to normal. My first day back to work after 2 1/2 weeks out was a Wednesday and half way through the day the district manager called in the store and told the store manager to send me home for the rest of the week because My sales number where to low. lol...

Also, they will not allow anyone to work with any restrictions, they will not accommodate in fear of law suites that may happen while at the workplace if, understandable since it is a mechanic shop and they do provide short term disability.

If you like the Car service industry, I recommend going to a dealer, even if it's a smaller one it is 10 times better than the likes of Firestone, Pepboys or Goodyear. – less
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It was a job!
Licensed New York State Inspector (Former Employee), Tonawanda, NYSeptember 4, 2014
Pros: discounts on tires
Cons: benefits, pay
Firestone was a very poor place to work. They had managers that had no clue on how to work on cars or anything about them. What Ive learned from there was the latest in front end alignment equipment. Ive learned alot from my other co workers about the different ways on repairing cars and trucks and I had allot to offer them as well. a typical day was – more... Tires and major car repairs. the hardest part of the job was making hours meaning flat rate hours. That is how they paid you. – less
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Not so much
General Service Technician (Current Employee), Katy, TXSeptember 3, 2014
You do not have room to grow. Their is no work life balance. They continue to take cars with no regard for family life
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GOOD SHORT TERM
Manager (Former Employee), bay areaAugust 24, 2014
Pros: decent pay for managers
Cons: culture is unsustainable suspicious activities occur, management is under extreme pressure, creates a lot of stress
Learned a lot from the company, but its not good for long term employment
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good place to work
Auto Technician (Current Employee), NJAugust 22, 2014
I was an Auto tech and worked on cars. it payed well for that part of my life.
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good work done right
technician (Former Employee), Elmira, NYAugust 13, 2014
Pros: professional people
Cons: southside elmira
I liked working here and the management was decent, work was hard but not overly so
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good company
Service Advisor (Current Employee), Coral Springs, FLAugust 10, 2014
Pros: you get sick days first year
Cons: gotta wait a long time to get a raise
good company,learn a lot about customer service and safety. Presently working.
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Good company but pay is not enough for skills necessary.
Installer Technician (Former Employee), Aurora, ILAugust 2, 2014
Lots of challenges with the ability to determine how much you make.
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Pay misrepresented, Illegal workplace conduct, hostile work atmosphere, and more
Manager in Training (Former Employee), U.S.A.July 31, 2014
Pros: the job paid money.
Cons: pay misrepresented, not paid for overtime worked, retaliation for reporting illegal conduct, hostile work atmosphere, working off of the clock at several locations
Commonly interview for locations close to home and upon background check and hire, the company makes a habit to put you in a different location further and less convenient. Was hired for one position and put into the system as a much lesser position without explanation for two months. This bait and switch tactic happened with numerous other hires. Was – more... not paid accurately for overtime worked. Was not given access to system to verify hours worked for two months. Worked at several locations and at each people were forced to work off of the clock by management due to under-staffing or direct instruction. Hostile work atmosphere and discrimination were allowed for over a decade at one location as were several wrongful terminations that culminated in at least one very successful large lawsuit -- yet manager was kept in place. Favoritism. You will be lied to about spiff, bonus and overtime structure and pay during interview -- in my experience I was being paid 2k less than what I was told to expect per month. H.R. intentionally avoided complaints and didn't resolve matters. Several people made reports and H.R. didn't even speak with these employees before closing the complaint and said employees were wrongfully terminated shortly after. Retaliation both at corporate and store level for reporting any illegal or inappropriate workplace conduct. Extremely litigious environment. – less
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What I did
Customer Experience Manager (Former Employee), Reynoldsburg, OHJuly 25, 2014
Greet customers and ascertain what each customer wants or needs.

•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
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hostile, fend-for-your-self
B-Tech / Front End Salesman (Former Employee), Aurora, COJuly 23, 2014
5-10 hr work days
advanced training from venders
management is non-existant unless their is a problem
not a cohesive unit
diagnosing a problem and fixing it
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Tough place to work
AUTOMOTIVE TECHNICIAN (Former Employee), albuquerque, nm and phoenix, azJuly 20, 2014
Highly competitive environment that breeds animosity among the technicians. Lack of proper communication channels between techs and sales people also create hostile work environments.
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nice environment
Automotive Technician (Current Employee), nashville tnJuly 12, 2014
a typical day at work would be active and fast pace in a good working environment.

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