Okay company over all, if you considering the politics of call Centers
Customer Support Analyst/ IT (Former Employee) – Sandy Springs, GA – July 6, 2016
Okay company over all, if you considering the politics of call Centers. Decent starting pay. However there are to many chiefs and not enough Indians. The atmosphere is tense as if you are working for the FBI , not at all necessary. In the short time I was there I defiantly noticed the revolving door. high turn over rate.
Productive workplace with business casual dress and opportunity to develop skills
Supervisor, Consumer Relations (Former Employee) – Indianapolis, IN – July 7, 2016
Loved working at FADV. People are awesome. There is opportunity to develop your skills. It is a highly responsible workplace due to the nature of the business. You need to take your job seriously. As in any workplace each day has its ups and downs. Teams work together to get through each day.
Relaxed business casual dress (jeans and nice blouses)
Trainer (Current Employee) – Charlotte, NC – May 31, 2016
First Advantage acquired the Screening Solutions division of Lexis Nexis in 2010 and has been extremely steadfast in talent retention and recognition. My daily routine for the first few years was to completely train the offshore FADV team in Bangalore, India. I was provided with the necessities vital to the success of the transition. Additionally, I manage and support an offshore team in regards daily processes.
Almost 4 yrs of working here, colleagues are fun to work with. Lack of poor management and job security is low
Quality Assurance Auditor (Current Employee) – Fishers, IN – June 24, 2016
Over the past 3 years, I have develop close relationships with my colleagues. I started with one department and saw over 30 people get laid off. I decided to transfer to another department thinking that things might be a little different, however, it wasn't. I transfer from Verification Specialist to Driver Qualifications Specialist in 12/2014 and from Driver Qualifications Specialist, I was promoted to Driver Compliance. There was lack of poor training and management care less about their employees. Currently, our department is dwindling due to job lay offs / placement overseas. Don't feel secure any longer.
Account Manager / Client Services (Former Employee) – Atlanta, GA – March 7, 2016
I learned how to manage accounts for Clients. Learned the expertise of exceptional Customer Service. Had flexible hours and decent compensation. The hardest part of the job was the ethics of management, as they were not professional or informative at all. Meetings between my manager and I were scheduled by me, as I was (and am) eager to learn as much as possible and want to ensure processes were being understood correctly, etc. My goal is always to excel in all skill development. I met several great people and learned many IT procedures, account management skills, and ways of resolving/handling client's, as well as their account escalations and questions, to the utmost level of service.
Random Coordinator (Former Employee) – Bolingbrook, IL – February 5, 2016
First Advantage is the third name change since I started in 2006. With each name change came a different set of challenges. I learned a lot about migrations. Management for the most part was not involved in the daily activity. Co-workers were all hard workers and we helped each other out. The hardest part of my job was knowing that it was migrating out. The most enjoyable part of the job was working with the customers.
Customer service (Current Employee) – Bolingbrook, IL – May 24, 2016
The company I currently work for is great for a person who is looking to get work experince after college. This company provides growth in admistration dutes. The job duties are excellant experince. They offer room to grow.
Office Administrator (Current Employee) – Onalaska, WI 54650 – April 14, 2016
Company is closing the office and has located 95% of the employee's to home based jobs and the reset are being terminated. It use to be a great place to work but so many changes were made it became a place that is not enjoyable to be at.
Verifier (Former Employee) – Watertown, SD – December 13, 2015
It was very interesting working with different clients and talking to employers and schools all over the country. It was sometimes hard to deal with the applicants when they needed their applications done and we were not able to get ahold of some of the companies or schools to get the information we needed.
They were very good at working with you if you had any issues with your job or your homelife.
Management and Supervisors were not always there when you needed them.
Verification Processor (Former Employee) – Bolingbrook, IL – November 12, 2015
A typical day at work for me is coming in getting settled, prioritizing my work so I can get the most important out the way first. Helping co-workers out if needed. Adapting to change easily because at First Advantage things changed often such as systems that we used to verify background checks for our clients. I learned how to use different systems and how to train other people. I didn't really have a hard part of the job because I like to challenge myself. The most enjoyable part of my day was listening to music as I worked.
Learning new systems and codes, the atompshere
The job was temporary and I really enjoyed the work I did and my co workers
Customer Service (Current Employee) – Bolingbrook, IL – November 10, 2015
While my current work team is hands down the best team I've ever worked with, overall I'd rate my employment as only just average. We've had some challenges over the past year with technology, which I actually expect as the company is an acquisition. However, some challenges were completely unnecessary and could have been avoided completely with more advance planning by upper management and technology teams. The PTO and benefits are good for me, given my seniority with the company.
The company was a good place to work, however their computer system needed updating.
Driver Qualifications Specialist (Former Employee) – Fishers, IN – January 22, 2016
A typical day involved computer verification of Driver's credentials and updating those credentials as necessary. Calls from Companies in order to update, discover, add or delete drivers.
The upper management of the company was verify involved with maintaining company standards and public opinions of the company. Direct management was truly concerned with their subordinates.
My department was put together in a matter of weeks. There was very little training materials available. Many of my teammates were very young and immature, This caused many restrictions on our team, thus making the work situation very tense.
The hardest part of this job was trying to complete tasks with the current system that would often crash or disconnect.
The best part of the job was being able to answer Customer questions and inquiries with needed information.
Being able to create customer satisfaction by obtaining information required.
Computer system used would often crash or disconnect while working.