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First Advantage
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35 reviews

First Advantage Employer Reviews

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Compensation/Benefits
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Take charge of your career
Background Screening Sales Coordinator (Former Employee), Indianapolis, IN – June 4, 2013
Pros: no micro-management
Cons: managers unavailable
Sink or Swim. If you are looking for an organization where managers are hands-off and you would like the challenge of figuring out each position on your own without training and limited support then First Advantage is the place for you. I enjoyed my managers as they were all very nice but with today's corporate culture of doing more with less this often – more... results in less time for development or support. This organization truly teaches you to think independently and become creative about problem resolution. I grew tremendously as a professional while working at First Advantage. The sky is the limit for those that can take control of their own career and succeed in this culture. – less
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Turmoil in the company
Account Manager (Current Employee), Indianapolis, IN – April 29, 2013
Pros: i wish i had something to say.
Cons: there are people in management that are not qualified.
Management is not in touch with employees on the sales/support side.

Definitely an "old girl" network.
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Tasha1 – May 30, 2013

Hi I was hoping you can help me. I worked for first advantage and I was let go after 4 days and I know it was because my manager did not like me. But I meet someone name Bridgett my first day their and was told if I had any problems or questions to contact her (this was Friday) she said she was from North or South Carolina she left on Friday. She had given the training class her number I believe it was a 800 number but me being let go so unexpectedly I left it in my legal pad at work. I don't know if that's just how this company is or its just that manager. If you know who I'm talking about please help I have been off work since January when I was in a bad car accident and I really needed the job. I could understand if I had done something wrong but I know I didn't.

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Typical corporation.
Driver Qualifications Specialist (Current Employee), Indianapolis, IN – April 16, 2013
Every business has its positives and negatives, and this one is no different. It's not a bad place to work if you're into a business environment.
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Good entry level job but not for any mid level employee
Due Diligence Verifications Officer (Current Employee), New York, NY – April 12, 2013
Pros: work independently, good healthcare
Cons: little opportunity for advancement/raises
The upside: This is a good job for someone straight out of college or looking to get their foot in the door in this line of work. The downside: After a year you burn out on the tediousness of this job. Annual reviews for pay increases are a joke. The pay increase itself is 1-2% max. There are no sick days. Only PTO which once you use up you are screwed – more... if anything happens to you. Family emergency, medical issues. You are on your own. The office culture is extremely unfriendly to any kind of socialization. It's quieter in here than a morgue. More than half the employees telecommute more than one day a week making it even that much more dreary and quiet. Management applies different standards to long time employees versus "newer" staff as far as breaks, punctuality, working from home. After Hurricane Sandy, our office lost power for a week and we were told to be on constant standby from home while they attempted to move the servers to NJ only to move them back three days later. No work was completed but we still had to sit around and wait. Deadlines were not changed despite the fact that there had been an unprecedented natural disaster. Typical corporate culture. All the management cares about are their clients. As someone experienced in management, this is not how I would run my team. It's no wonder the turn over rate is so bad. – less
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Gym, Basketball Court onsite
Account Executive (Former Employee), Poway, CA – March 4, 2013
Pros: people at first advantage credco were amazing, great friends and colleges
Working for a company for 15 years you get to know the company and people. I truly enjoyed working at First Advantage CREDCO, my coworkers were amazing, and the management was supportive.

This position you are based from a cubicle in which you receive incoming calls and make outbound calls. Your primary responsibility is to increase your regions revenue. – more... Ensure that all current customers are happy and introduce them to the new products that would benefit their company. – less
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First Advantage
Account Configurations Specialist (Current Employee), Indianapolis, IN – February 19, 2013
The typical day is busy. I have learned various things here. Management isnt really up on things she is new to the department and we are helping her along. But she is nice. My coworkers are great people here are nice. The hardest part of the job is that we werent properly trained so i only know about 30% of the job.
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Busy work environment
Quality Control Processor (Former Employee), St Petersburg – January 30, 2013
Nice environment but the coworkers are not very receptive. Management is great and understanding!
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Not a good place to work
"Software Engineer IV/Technical Lead" (Former Employee), Saint Petersburg, FL – January 14, 2013
Pros: the people and service
Cons: the management
The company is owned by an investment group. They bought it with the intention of selling in 4 years with a 2x or 3x profit. Unfortunately they did not understand the business and the only way to get the profitability up was to layoff US based technical people and substitute off shore. They will be lucky to get their initial investment back. No raises, – more... no bonus, no 401K - just more work and the 'you should be grateful you have a job' stuff.

The people I worked with were 100% top shelf and the product/service itself was maybe the best in that market. It is a shame. – less
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Worse Management Team I've Ever Seen
WOTC Processing (Former Employee), Indianapolis, IN – November 27, 2012
Pros: decent pto program
Cons: too many to mention. avoid!
This company is hands-down the absolute WORST that I have ever worked for. The management is a joke; where they find them is beyond me. They hire the most inept, clueless people as supervisors, and their Human Resources department is anything BUT human when it comes to employee relations. Another thing is very high turnover. They have a habit of axing – more... employees at whim and without warning. I would NEVER recommend this company to ANYONE. – less
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Great Place Great Values
Customer Service Representative III (Former Employee), Des Moines, IA – October 29, 2012
Pros: pay benefits extra activities contests
Cons: n/a
This place was the best job I ever had. I worked in all departments available at the time other than training and management. I would work there again in a heart beat. The management team was great understanding people. They were very considerate.
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There wasn't anything special about working at First Advantage.
criminal Background Investigator/Client services (Former Employee), Dallas, Tx 75231 – October 23, 2012
Pros: management
Cons: nice co-worker
We have typical day at work, basically we came in turn on our computer and started to work on the criminal background request, input data from the report and submit it back to our client, if there was any problem with the report we provided, they would contact us by phone or e-mail and then a investigation would be started to find if the information – more... that we received was correct or if there was some information that the applicant needed to provide us, so we could make correction to their report. – less
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Good business rerlationships
Sales Force Workflow Manager (Current Employee), Largo, FL – October 21, 2012
Love my job and my manager. His management style makes you want to perform better, to be better. Upper management's has unrealistic expectations and does not set good examples of good work ethics. I am part of a mass layoff due to the outsourcing of positions and duties to India and Manila. This has caused stress and worry as the current job market – more... is tough right now. I have applied to 70+ and I have had 4 phone interviews and 1 face to face interview. – less
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Management lacks foresight and lack direction.
Collection specialist (Current Employee), Saint Petersburg, FL – October 19, 2012
Pros: relaxed atmosphere
Cons: too numerous to list
The company fails to address issues when they are presented. They lack the knowledge of how there own business operates. Their process are flawed which leads to ongoing issues. I have seen many of their largest accounts move to another provider.
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Fun place to work
Account Specialist/Team Lead (Former Employee), Saint Petersburg, FL – October 18, 2012
Pros: flexible
Cons: outsourcing
Very relaxed environment. Great staff and people to work with.
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Great Environment, Big Changes
Customer Response Representative (Current Employee), Indianapolis, IN – October 11, 2012
Pros: flexible schedule
Cons: frequent changes
I love the people I work for and with. There is a diverse mix of personnel that everyone can feel like they belong here. Also, there are big changes on the horizon for this growing and expanding company. Good, Bad or Indifferent there is a change in the winds and one must be ready for it.

I also loved my position, I felt like I was an asset to my team – more... and my supervisors. There are so many nuances about the system and the clients that I could be here for 10 years and still not know every detail or change in contract. – less
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Have you noticed most of the better reviews are from overseas
Sales (Former Employee), Indivanapolis – September 18, 2012
Pros: good work life balance - good benefits (but expensive health insurance)
Cons: constant turnover of employees. layoffs. no privacy. lousy raises.
Very clicky company. Nice enough people but there is a big turn over. 50% in sales per year. I would not recommend it.
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Great people, friendly atmosphere
Lead Client Response (Current Employee), Saint Petersburg, FL – September 9, 2012
Pros: fair managment
Cons: too far away, want to advance
I enjoy working at First Advantage, but I do not feel I am being given the chance for advancement
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Horrible Employer
Quality Assurance Specialist (Former Employee), Indianapolis – September 8, 2012
Pros: there are none.
Cons: too many to list, they do not promote from within, thus there is no opportunity for job growth
This Company is run like a slave labor camp. If low pay and no appreciation is what you are looking for, I highly recommend this employer.
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Terrible Company to work for
Manager (Former Employee), St Petersburg, FL – August 15, 2012
Cons: sr management and sending jobs overseas
I worked there for 8 years as a Manager. Sr Management is terrible. Have no problem with cutting jobs in the US and moving them to India or Manila.
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There was not enough work. I had to be creative to stay busy.
Workers Compensation Examiner (Former Employee), Saint Petersburg, FL – July 24, 2012
Pros: work/life balance, pay, having a beautiful office that overlooked the bay.
Cons: no challenge and being laid off due to good work on my part
I never understood why I was hired coming from Staffing Concepts and the caseload and responsibilities I held compared to First Advantage.

In my interview, I was supposed to visit clients and have some of the same responsibilities as my prior job, but once on I accepted the position, I realized I really was not needed. I enjoy a fast paced challenging – more... environment and this was a relaxed, slow paced environment.

I became creative and came up with some wonderful ideas, included Workers Compensation forms in the new hire paperwork to help clients if there was an accident, found the first drug testing company to go to the scene of the injury or hospital to take the drug screen and all were upheld in court. I researched old files and was able to find documents that changed the entire Workers Compensation case. In many cases, we settled for minimal amounts or denied the file.

I did learn underwriting in this position from my boss. So, when he was out I was able to challenge myself and have more work to do which I loved. – less
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About First Advantage

Making money from private equity investments is music to the ears of Symphony Technology Group (STG). Holding company STG invests – Read more