FIRST AMERICAN BANK Employee Reviews

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Quality place to gain experience and knowledge
Bank Teller (Former Employee) –  Las Cruces, NMFebruary 11, 2018
A typical day at the bank included opening and closing procedures to ensure safety for myself as well as my coworkers. Majority of days were lax, while maintaining a professional appearance for customers. I learned many federal regulations and acts that must be followed in a financial institution under FDIC. Which was also the hardest part of the job, there were many simple tasks that you had to do for every transaction to ensure confidentiality.
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It was a good place to work part time during high school.
Proof Operator (Former Employee) –  Norfolk, VAJanuary 17, 2018
The work environment was very relaxed. It was a job that I had while I was in high school and it was apart of the cooperative education program for my high school where I attended.
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Family Owned Regional Bank
Anonymous (Current Employee) –  Elk Grove Village, ILDecember 21, 2017
First American Bank is perfect for those looking to start a career in banking, or for experienced bankers that are looking to work for a smaller/regional bank. The technology trails the competition, but the culture is strong. You don't have to search hard to find individuals that have been here for 20+ years. The company seems to be growing, which is indicative of good job stability.
Pros
Pay is average to above average. Work/Life balance is above average.
Cons
Benefits are average to below average compared to competitors.
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Privately owned bank
Assistant Vice President, Loan Mitigation (Former Employee) –  Bloomingdale, ILNovember 10, 2017
Medium sized privately owned bank. The owners do care about their employees, but the compensation was only to a few. In the last 5 years of working there my entire compensation increase was only .5% on one of those years. This was driven by the board.

The leadership on the other hand is extraordinary in the knowledge and teaching you can receive. You just have to search it out.

Benefits were standard in comparison to other companies, and even though medium sized and private, they did compete with larger companies in this arena.

Stressful environment, and very little opportunity to advance. But, if you are starting off in banking this would be a good place to learn valuable insight into the banking world. Great place to learn, and then move on.
Pros
You get to know the owners, and leaders on a personal level.
Cons
Stressful, lack of advancement, very limited increase to compensation.
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FAB Much to be desired
Personal Banker (Former Employee) –  Orland Park, ILOctober 28, 2017
The office you worked at determined your fate. In a slow office, you were left to do hours of mindless calling, street sales and useless events that had effect on the branch results.
Upper managements wants to train like a community bank using the big bank strong arm approach to sales.
Good luck getting ahead unless you get close to someone at the top.
All calls incoming and out going are monitored. Way too much micro-management.
Training is Superior but is done in Addison.
Pros
Training Department
Cons
Unrealistic Goals
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Terrible place to work.
Jr. Developer Analyst (Former Employee) –  Elk Grove Village, ILOctober 17, 2017
Very stressful and uncomfortable environment, non understanding managers/directors. Extremely hypocritical managers that only want to blame other departments for everything. Managers held to different standard, unfair treatment of employees. Culture is about as dead, dried up, and non existent as you can find in a workplace. They literally time how long you leave to go to the bathroom... no one just talks and takes a break for a second because managers can use any time away from desk against you if they just decide you haven't assimilated into their unfair work. This was by far the worst place I've ever worked. I would recommend anyone to stay as far away from this place as possible.
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Stay away from this company
Leadership Trainee (Former Employee) –  Chicago, ILOctober 4, 2017
By far the worst company I have ever been a part of. Regardless of the position one holds, if you are in retail, you are basically a call center representative. The company does not have a call center, therefore all staff members are expected to take calls. On the monthly basis, the company holds a call night in which all employees call customers to offer products and services. Members of management have a weekly conference call to report their weekly sales achievements to their regional managers. EVERYONE ALWAYS STRESSES OUT ABOUT THEIR SALES. Do yourself a favor and stay away from this company.
Pros
Flexible Hours, Paid Holidays
Cons
Terrible Management, Stressful Sales, Long Call Nights
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good job
Teller (part-time) (Former Employee) –  Bolingbrook, ILOctober 4, 2017
It was a nice part time Job. I started there when the bank was just built so it was slow going in the beginning. I liked doing the night drops and the ATM, it kept you busy.
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Great commpany
Teller (Former Employee) –  Carpentersville, ILAugust 29, 2017
First American Bank is a great company to work for. The hours are fixed, so you know what to expect from your work week. It also makes it easier to plan things outside of work. Great Staff, everyone is super friendly and nice, after a while, your co-workers become your family. Management is great, kind and wants the best for the bank and employees.
Pros
Pay, Vacation paid, sick paid, insurance
Cons
Fridays til 6, and ten minute after rule.
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Hands down the worst company I have ever worked for
Personal Banker (Former Employee) –  Naperville, ILJune 28, 2017
after 2 1/2 years of hard work and dedication this company refused to move me up and allow me to advance huge waste of time. I tried on 3 separate occasions to either move branches or departments all were met with hostility.
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Nice coworkers
Personal Banker (Former Employee) –  Chicago, ILJune 2, 2017
The interviewing process is extremely strenuous they do an extensive credit and background check get ready you'll be harassed by the recruiter asking personal questions about your credit management will send out emails 3 to 4 times a day regarding sales and if you aren't performing get ready for a write up if you aren't in a good location you won't get commission long hours outdated equipment please don't waste your time I quit in just a few months Fifth third, Chase & PNC bank offers so much more
Pros
Great hourly pay
Cons
Expensive health insurance & No commission
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Daily Job Requirements
Personal Banker (Former Employee) –  United StatesMay 12, 2017
You are teller,banker,customer service phone rep,HSA phone rep, sales rep, card services rep. Basically you are like a call center when you arent assisting with the teller line. Very sales focus environment. Working from 8-8:30am to as late as 6-7pm. Making marketing calls or answering phones. If you are an APB you are strictly teller. They don't have tellers in the branches.
Pros
Hour lunch, nice staff
Cons
Long hours, short staffed, being a call center and assisting in branch
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Do not work here
Assistant Branch Manager (Former Employee) –  Chicago, ilApril 12, 2017
There are so many other banks that offer much more opportunity than this organization. The incentive plan is poor and the base pay is below average. You are also the call center every branch because they do not have there own call center.
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Personal Bankers are a dime a dozen to them
Personal Banker (Former Employee) –  IllinoisApril 7, 2017
Role is heavy on customer satisfaction. You are split between a banker/teller/customer service rep. They do a great job of generating a community bank feel, but the employee experience suffers from upper management's inbred staff and "that's just the way we've done things" attitude.
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Nice Community Bank
Childcare Provider (Former Employee) –  Skokie, ILFebruary 16, 2017
Beautiful buildings, convenient locations, professional and knowledgeable staff. First American Bank does an excellent job of preserving tradition while staying competitive with current banking standards and practices.
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Don't do it
Bank Manager (Former Employee) –  Chicago, ILDecember 19, 2016
Management is disconnected from staff not supportive no raises bad compensation,computer Systems are Really outdated you will act as a customer service representative recorded conversations on the phone not worth your career move.
Pros
Hours for management
Cons
Outdated system no room for advancement
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Productive environment, Fast paced
Personal Banker, Retail Banking (Current Employee) –  Bourbonnais, ILDecember 1, 2016
First American Bank is a fast paced environment and gives and opportunity for growth and development. Also, equal opportunity employer. Training is very thorough and and very business savvy.
Pros
Team environment
Cons
N/a
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Worst company I have ever worked for.
Computer Operator (Former Employee) –  Elk Grove Village, ILOctober 5, 2016
Worked as a computer operator Night shift, with a lady who was there 20 years, very racist, NOT a team player, she was terrified to show me anything , she was under the impression I was there to take her job. Manager believed everything she told him, he was a sissy himself. Resigned in 8 months. Very happy where I am today.
Pros
None
Cons
Hours
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As a banker- you do everything
Personal Banker (Former Employee) –  IllinoisFebruary 23, 2016
A lot of people love First American Bank, there are TONS of people whom have been with them for 15+ years. There's good health insurance, 401k, and an HSA plan. Extensive training (it's done off sight, so expect to drive to different locations) with mileage reimbursement.

Expect to get constant emails about hitting sales goals, and email blasts from upper management every hour on call nights. Not much foot traffic in banks these days, so prepare to act like a call center representative and do lots of cold calling if you don't work directly in Chicago. Bankers function as the Jack-of-all trades, you will be a: teller, loan officer, investment rep., customer service hotline rep., debit card issue rep, etc- you'll only get compensation for mortgages/home equity loans, which can take a year to even be able to take applications due to training. Lots of slow days, NO music is allowed in the bank.

Hours are long, normal 10 hr daily shift because you open & close and call nights go til 7pm- unless you're management having a weekend off/two days off in a row is unlikely.
Vacation time is accrued, so taking two weeks off a year is not happening unless you take your full vacation in December- they do allow rollover into the next year though if you elect to save up your time. No paid time off for women after giving birth, have to use up vacation and personal time. Life balance can be hard with a family lifestyle unless you're salaried management.
Pros
health insurance, internal management, co-workers, training
Cons
hours, upper management, location, call nights/phone coverage days, vacation time off
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Blah
l (Current Employee) –  ILSeptember 4, 2015
Don't expect too much from this company. Work your a** off with minimal compensation. Maybe a pat on the back. Oh and the incentives are harder to get now so be prepared to work harder for nothing pretty much.
Pros
Hours
Cons
Everything Else
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Overall rating

2.8
Based on 36 reviews
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Ratings by category

2.9Work/Life Balance
2.8Compensation/Benefits
2.6Job Security/Advancement
2.6Management
2.8Culture