Pros: great reputation, colorado company, employee shares, benefits, and leadership
Cons: low wage, having to deal with the occasional upset customer
I answer customer calls, log visa debit card disputes, review accounts and transactions, follow Visa guidelines and federal regulations, dispute fraudulent charges. I had been in a branch as a teller then eventually opening new accounts for customers for 2 years prior to going to Card Services. New accounts included cross selling banking products and review credit to approve accounts. There is a great sense of teamwork throughout all of Firstbank and the management team is always very supportive and informative. I have learned patience and how to deal with customers in distress. I have learned time management skills as well.