Customer Service Representative - Call Center
First Call Resolution 48 reviews - Coos Bay, OR

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Are you friendly, fun, and a good communicator? Come join us!

Position Description

First Call Resolution in Coos Bay is in need of 15 more Customer Service Reps for a high end retail company. You will be taking calls from customers and answering questions about their orders -- no selling!

First Call Resolution is the most respected call center in the industry. We treat our employees well, work hard, and have fun while doing it!

First Call Resolution is an AWESOME place to work!

  • Paid training.
  • Friendly co-workers
  • Supportive supervisors
  • Raises every 6 months!
  • Medical, Dental, 401K, Life Insurance
  • Profit Sharing
  • Fun atmosphere
  • Comfortable work environment
  • Financially strong, growing company

Is this you?

  • Friendly and upbeat?
  • Bubbly?
  • Like helping others?
  • Like to talk on the phone?
  • Good communicator?

Below is a list of skills necessary to perform this job. All skills are required unless otherwise noted:

  • Strong customer service and phone etiquette skills
  • Ability to communicate well verbally and in writing
  • Computer proficiency
  • Typing skills at 35 WPM
  • Good attendance habits
  • Schedule flexibility

Education/ Experience Requirements

  • High School Diploma (or equivalent) required
  • Previous customer service experience preferred
  • Retail experience preferred

Customer Service positions start at $9.00 per hour. First call Resolution also offers a full benefits package including Medical, Dental, Vision, 401K, paid holidays, vacation time and an Employee Profit Sharing Plan.

To Apply: Fill our an application on-line at and then come into the office at 161 Anderson Avenue in Coos Bay, Oregon to complete your prescreening.

About the Company
Headquartered and based in southern Oregon, First Call Resolution is a call center provider of outsourced live agent technical support, sales, and customer service solutions for the consumer products, prepaid, wireless, medical, financial, insurance, health care, high tech, telecom, mobile technologies, and internet/ecommerce industries. We have call centers in Roseburg and Grants Pass.

About this company
48 reviews