Customer Service Representative (Former Employee) – Roseburg, OR – September 15, 2016
This is place you can go to work if you dont wanna get dressed or have to worry about what you look like at work. The work is constant and can be very taxing over time. Not something I would recommend someone to do for more than a year, but this is a good place to learn your customer service skills and increase your typing skills. Can be useful but not a fun job at all.
Call Center Agent (Current Employee) – Roseburg, OR – July 19, 2016
I do enjoy working with First Call Resolution, and I wish that I could continue to work for this company. The management is friendly and mostly competent, and this company works to keep a reasonable work load. However, you are at the mercy of the contract. If a company chooses to end their contract with FCR, you may get a new position on a different contract, or you might get laid off, loosing your tenure.
Customer Service Representative (Current Employee) – Roseburg, OR – July 14, 2016
I love FCR. A community based company that offers a set of core values that rivals other businesses. The company is engaging to clients and employees. I feel valued while doing my work and heard when I submit suggestions. I show up to work at a secure facility to a desk that I am allowed to personalize. My coworkers are friendly and I give a quick hey to my boss who asks me how my weekend was. The program manager walks by to a desk that is on the floor with the rest of us with coffee giving a wave also as he goes by. We take calls, answer emails and share how to help customers in the best way. FCR offers a benefits package and attempts to stay ahead of the curve regarding pay.
Great pay and friendly environment
Call centers generally require program changes semi regularly
Told One Thing, They Didn't Do What They Said They Would.
Customer Service Representative (Former Employee) – Veneta, OR – May 10, 2016
We were promised everyone would be transferred to a new job when FCR decided not to renew their contract with Airbnb. Approximately 20 of us were let go because they didn't have any positions available when the contract ended. We were told they would let us know when positions were available or if they contracted with new employers. Yet they were hiring people who were just starting their training the week we were let go. They didn't contact me and when I called, I was told they would definitely give me a call.
Those of us that were let go felt we were being discriminated against as all the new employees were in their 20's and 30's.
Everyone was very nice.
No courtesy was shown when you were on the phone, Everyone spoke in normal voices and customers could often hear what was being said by my co-workers
Comfortable call center atmosphere, very family oriented and fun
Nextdoor - Team Lead & Conflict Supervisor (Former Employee) – Coos Bay, OR – May 2, 2016
First Call Resolution was a great company to work for. They provided a comfortable call center atmosphere that was family friendly and catered to multiple clients and employees from all diversities and cultures.
There was ample opportunities for growth, volunteering within the community, and getting involved with site activities.
First Call helped me to develop my leadership skills, and the client I worked for helped me to develop my skills in handling conflicts and resolving problems on a supervisor level.
The hardest part of the job was when your hard work was recognized and you were not given opportunities to move up that would have removed you from the workflow you excelled at.
I left this company to seek better job opportunities in the Treasure Valley, but would recommend them as an equal opportunity employer to anyone.
Lending library, Community Alliance Team, break room market, comfortable lounge area
Technical Support Representative (Former Employee) – grants pass oregon – March 5, 2016
Always an awesome time at work. Never a dull day when you have interactions with hundreds of people a day. Some of the team's in the building had a lack of team support which left people to fend for themselves or other people to stand up and act as one when the current team Lead's wouldn't. Most days are, you clock in 5 minutes early, get all your programs going and take calls that range from technical troubleshooting to placing orders.
Great bunch of people employed
A lot of overhead pressure sometimes, like your back in school and the critiquing every little thing you do on your report.
Customer Service Representative (Former Employee) – Veneta, OR – March 2, 2016
But that is pretty much the extent of what they can manage, is to cause disappointment. After my experience with this employer, I find it hard to believe they have stayed in business. This company sheds good employees because they reduce hours without notice for entire departments based on client preference. Make no mistake, the employees are treated worse here than at Wal-Mart. This site will not let me post a negative enough star rating, because it does not factor into account that, yes Indeed, such a horrible experience can be provided. Save yourself the trouble of applying to this employer and find a minimum wage job that will not treat you like a number. Worse yet, they will say you can schedule kid's or working a second job or going to school and make each schedule work for you, but then they will turn around and say you work the schedule they are oh so gracious to provide or you can turn around and leave without so much as a second glance.
Network Administrator (Former Employee) – Roseburg, OR – February 17, 2016
Saw private documents that had alarming information about payroll and when I went to HR to shed light on issue was essentially given run around. Decided I would not be willing to work at a company with such lack of integrity. Work itself was fine, generally employees are good workers and friendly. Management is disconnected from day to day aspects of call center and there is a huge gap between middle management pay and executive pay. Zero opportunity to advance within a given department, and horrible on the job training made the decision to leave easy.
Decent pay, good benefits and hours
Poor management and lack of opportunity for advancement
Nintendo Customer Service Rep (Former Employee) – Roseburg, OR – February 6, 2016
Loved it there, they actually treated us like people. Very hands on with training and assistance if needed help. Coaching on any part of the job you need help in. Nice hours and friendly people. Supervisors were just like us just with boundaries.
Fun and exciting place to work. Very diverse culture. Everyday always has something new and exciting to learn
Call Center Student Advocate (Former Employee) – Grant's Pass, Oregon – October 13, 2015
I helped college students, and sometimes the parents, order textbooks to rent or buy. Helped them figure out what is the best option for them and the books ( i.e. cheaper to buy or rent or get online). I would help financially as much as I was allowed to by providing coupons, or reimburse shipping costs or even ship overnight and not charge. Each student's situation is always unique and alot of new students didnt even know what services we offered or how to save money, and also make money by selling books back to us. I had to sharpen my listening skills since all contacts were done by phone or online, versus face to face as I did my whole career. I really felt like part of a family with all co-workers and due to my extensive managment background I was always asked to help with training and developing newer associate. The job was alot of fun and I enjoyed helping students out financially and making them save money that they didnt know they could save. The hardest part was adjusting to helping over the phone and computer and not face to face. I was able to improve my listening skills alot so it turned out to actually be an enjoyable part of the job as well.
no 2 contacts are ever the same. Each day is new and exciting
Advocating for my student(s) via the phone or computer, and no face to face interaction. I enjoy seeing my student's smile when I am able to help them!
Customer Support Agent (Former Employee) – Grants Pass, OR – September 3, 2015
The type of work that is performed at this company was not very difficult. The employees and a few of the management team are very immature. Not an environment that I see myself in for any length of time.
Member Services Agent (Former Employee) – Coos Bay, OR – July 27, 2015
I loved working for FCR! All of my coworkers were great, and the job was a blast. Training for my client took about two weeks, and we were all given the tools that we needed to excel in our positions. The hardest part of the job is dealing with angry customers when they need to have an issue resolved, but any job in customer service will have it's share of that.
Always learned something new and how to resolve issues faster, each time.
Customer Service Agent (Former Employee) – Credo Moblie – July 17, 2015
Each day at work, calls were taken and dealt with phone issues and managing or setting up accounts. I learned alot of customer service skills. Most of the management were friendly,caring, easy to approach and very helpful. Co-Workers were great, made work fun and helpful. The hardest part of the job was dealing with the angry customers, definitely got better at patience and understanding people. The most enjoyable part of the job was helping clients solve their problems and making their day easier. met alot of really amazing people.
Wonderful place to work with great culture and very involved management.
Recruiter/Admin (Former Employee) – Grants Pass OR – June 30, 2015
Arrive at 7:30 a and update colleague time clock punches and review all schedules to make sure that payroll has accurate information.
After I completed the time clock punches I would check the company inbox for any new applicants. I would go through and update our applicant data base and if needed contact applicants to update information, follow ups and to schedule interviews or skills assessments.
I would be the front desk and face for my colleague's. They would come to me if they had any questions.
I would be our GP contact when it came to benefits and communication with Program Managers and Supervisors regarding updates and eligibility.
I was also responsible for end of month payroll. I had to make sure that Base 1, located in Eugene, had all of our time clock and payroll changes/updates prior to the end of payroll in order for it to be processed on time.
Management was very welcoming and helpful. They are very friendly and outgoing.
My Colleague's were amazing. While working at FCR, I was able to get to know a number of diverse people and the amazing work ethic and core values the people within FCR have.
The most complicated part about my job, was being able to give the customer service that each of my colleagues and daily associates deserved, while juggling all of my tasks.
I enjoyed being with my Colleagues and interacting in my community. I also enjoyed providing career opportunities for people in my community and helping my company grow.
Food and drink Kiosk, Break Room and great Management Team