First Call Resolution Employer Reviews

Enjoyed working here.. Had a chance to speak with a variety of people dealing with vacation rentals. Was a great place to work.

Most positions are for inbound call taking. The atmosphere is positive and there are many things you can learn while working there.

This is a good job if you want to get yelled at every day by customers of companies with very bad public relations and technical support. You want to get paid the least amount possible with no room for advancement, and you don't like feeling appreciated for the grueling work you do every day. The average span of employment at this company is around – more... 6 months. – less

A day at work would be talking on phone all day with people that dont know how to connect their internet. I learned great communication skills. The managnement was poor and they did not help employee's with problems. My co-workers were great and I loved chit chatting with them while we waited for calls. The hardest part of the job was sitting for 8 – more... hours. The enjoyable part was having an hour long lunch. – less

When at First Call Resolution a typical day consisted of first checking for all, or any client updates, or sudden changes in protocol that had to be brought attention to all CSR's at a faced paced training level. Role call, queue volume, client contacts, and takingy care of escalated customer contacts. The clients varied, but my starting postistion – more... was with a small pre paid cell phone company that used Sprint Network. I quickly learned the value of Legendary customer service and began to move up the ranks with ease. As Supervisor I also assessed agents for thier wage increases which was a challenging task having work so closely with the idividuals on my team. I learned to become a great leader from great leaders at FCR. Screaming customers was the only bad thing to deal with, otherwise I got excited when the paced picked up and it was time run the floor. – less

Taking many phone calls and working on costumers. Nice work environment. Fun managers.

I like working here, it supports my income while I work on my degree. Benefit package is good and pay is on level with a first time job. Management makes genuine effort to meet the needs of the staff.

They do offer paid training as they say in the ad.

They do offer benefits IF you make it passed the 6 month period. BUT 95% of the people that they hire during Oct-Feb are termed right before that milestone.

Job Security - See above comment

Management - Ha ha now that's a joke! The leads are kewl, but the management is not management. Thus the reason – more... they work there and not somewhere else.

You are for sure going to get horrible hours, horrible days off and not necessarily back to back days off at that, NO Holiday Pay, even though it is mandatory company close for most lines.

Over-all if you have never had a job and don't mind the hours and days off and go into it knowing that it is short term employment "Go For It".

If you have worked in the past, stay clear of them as they will make your self worth even lower than it was before you applied. – less

Was fun and friendly
Learned something new everyday
Great Place to work
Cusotmer sales

was a great job i loved every day of work. inbound call center provided consumer service

If job security is important to you, you do not want this job. Employee's job is basically to take a lot of abuse from consumers, and to be bullied into impossible tasks by bosses. Air quality in the building is very poor, surroundings are ugly and depressing, there's really nothing about it that's good. It's just a job where emplyees have no value, – more... and you want to be sure you're searching for another job the whole time you're there. – less

Working for FCR is fantastic. Everybody, including all of the managers of every department, are very friendly and helpful. The work enviroment is extremely positive and everybody wants you to succeed and feel comfortable and good about the work you're doing. Working for Skygolf is a great learning experience. I was trained very well over a 3 week period – more... before left completely to my own on the phone lines. Most employees are very pleasant and helpful, provided there are not 45 calls in the queue that need to be answered. :) The corporate standards and moral codes of the company are understandable, but at times uncomfortable when customers are right and you have no choice but to say, "Sorry."

Actual Cons: Corporate and strict rules on product sales, enforces shorter call times rather than enforcing good customer service. – less

This place has several nice facilities, but it's more suited for a first job or entry level employment. The pay is based solidly around minimum wage, with little room for growth. While I was there I saw many people laid off or put on part time right before they became eligible for benefits.