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FIRST CASH FINANCIAL SERVICES
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17 reviews

FIRST CASH FINANCIAL SERVICES Employer Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
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Job Work/Life Balance
Compensation/Benefits
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Management
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Leadership Non-Existent
Help Desk Analyst (Current Employee), Arlington, TXJanuary 21, 2014
Pros: casual environment. maybe too cold.
Cons: benefits.
This company is one of the worst companies anyone could ever work for. Upper management lacks leadership & have turned into greed mongers. Nothing matters but making that all mighty dollar with no regard for anyone else. Their attitude is "If you don't like it, there's the door." The benefits are one of the worsts, especially the insurance is one of the worst insurance plans anyone could have. The company uses some special kind of coding to provide the cheapest insurance possible for it's employees. It's not like the company is hurting for money & just recently have started cutting corners to have more money in their pockets. Within the last two years, four key employees who are critical to their daily function, and have been with the company more than 5 years have left their IT Department. That doesn't speak much for the person over the IT Department as a whole.
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Very stable company no matter what the market does.
Systems Administrator/ Helpdesk Technician (Current Employee), Arlington, TXJanuary 8, 2014
Pros: very stable company.
Cons: very few opportunities for climbing the ladder in the technical dept.
Do your job and get paid. No fuss, no drama.
High staff rotation rate at some levels, less so the higher you get on the corporate ladder. Some office politics but not more than at other places with hundreds of employees.
If you want stability above all else, this is your company.
If you’re looking for a tip-of-the-spear in technology type of company, First Cash is not it.
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A very busy environment, a growing company without investing in systems and tools
Treasurer - Mexican Division (Former Employee), Arlington, TXJanuary 7, 2014
Cons: compensation, benefits, lack of investment in new technology erp system
No a professional management team.

A typical day at work is a day in which you have to pay attention to a lot of emergencies and unexpected situations, it is very difficult to concentrate in the really important tasks.
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Stagnant Place to be.
Sales Associate (Former Employee), St. Louis, MONovember 3, 2013
Pros: co workers
Cons: upper management
The locale I was assigned to was stagnant based on an pass indecent at the store and upper management was to scared to look forward past the past really help the store grow.
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nv
Pawn Broker (Former Employee), GermantownSeptember 4, 2013
People are mean. They yell, they scream, they do not know how to manage themselves.
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Competitive workplace
Customer Service/Collections (Former Employee), Irving, TXJune 12, 2013
Pros: bonus
Cons: combative environment
A typical day at First Cash Financial is making outbound and taking inbound calls to past due pay day loan customers. I learned how to be firm and confident with myself and the knowledge i obtained in the work environment. Management was not the best but i made due with what was given to me. My coworkers were sometimes combative and not consistent and not very friendly. The hardest part of my job was not having good communication with my supervisor and me feeling like he did not go the distance to help with improvement on the team. The most enjoyable part of my job was the overall experience and the ability to take what i learned with me.
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Fun working and professional work environment.
Loan Representative (Former Employee), Euless, TXApril 3, 2013
Work day consisted of inbound and outbound calls. Learned the internal process of approving customers for short term payday loans and the payback process.
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Fun environment
Manager/ Teller (Current Employee), Missouri City, TXJanuary 17, 2013
I love working for First Cash Financial Services, this job has improved my management and customer service skills.
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Great company to work for
Supervisor, Call Center Customer Service (Former Employee), Euless, TXNovember 10, 2012
I worked for this company for 4 years due to no room for further advancements i had to resign
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Payment Processor
Payment Processor (Former Employee), Euless, TXAugust 2, 2012
I processed payments and applied payment to customers accounts. I had to verify government checks when customer went into a pawn shop to cash it. Responsible for composing and turning in a post close report at end of the month which shows how much funds were collected.
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GOOD CUSTOMER SERVICE INTERACTION
CUSTOMER SERVICE REPRESENTATIVE/LOAN TELLER (Current Employee), HOUSTON, TXMarch 6, 2012
Pros: customer service oriented, has 401k retirement plan.
Cons: cannot leave the office for a lunch break, has no sick leave benefits
THIS COMPANY IS A LEADER IN THE SHORT TERM CONSUMER LOAN AND CHECK CASHING INDUSTRY.
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Nice place Cool people
Team Lead/Customer Service (Former Employee), Euless, TXFebruary 24, 2012
Management is cool and down to earth, job is easy once you get the rythum of things.
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Productive and fun workplace with a friendly working environment
manager (Former Employee), grand prairie, txNovember 30, 2011
a great company to work for. the supervisors are always willing to help with any needs.
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Liars need to be shut down
Teller (Former Employee), NAMarch 24, 2013
Pros: only good thing was the pay
Cons: dishonest, liars, rude
This company is fraudulent do not work for this company. They will try to get you lie to federal investigators and they are very dishonest to their customers about their loan lending practices.
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Liars need to be shut down
Teller (Former Employee), NAMarch 24, 2013
Pros: only good thing was the pay
Cons: dishonest, liars, rude
This company is fraudulent do not work for this company. They will try to get you lie to federal investigators and they are very dishonest to their customers about their loan lending practices.
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Ambiente en sucursal agradable
subgerente (Former Employee), guadalajaraSeptember 23, 2014
Pros: prestaciones de ley, seguro de vida
Cons: no son concretos en sus ideas
el ambiente que tuve en sucursal siempre fue agradable y en equipo,nunca se tuvieron problemas personales