Pros: sitting down, work at your pace, calls aren't timed
Cons: not enough hours, trying to find out the cause of an issue with people money.
It's most definitely not your typical call center. It's a very open and a professional place, where everyone is treated with respect and understanding. The hardest part of the job is retaining all of the bank related information. However, they store most of the useful tips and info on one of their websites.