Float SSR II (Former Employee), Asheville, NC – November 3, 2015
Pros: and hour and 15 min lunch
you have to learn to be patient with people and try to explain how depoits post and debit cards ...all of my co workers were always very helpful whenever needed for questions and help with a tast or a not so understanding client ....i enjoy working at the bank and with the customer and getting to know new peopje
Pros: Opportunities to move around internally, positive corporate culture, onsite cafeteria
Cons: Lack of schedule flexibility, low pay when moving up internally
Due to mergers and acquisitions, the company has grown tremendously over the past five years. There are frequent opportunities to learn new skills and systems which can be both stressful and rewarding depending on your outlook. Management and coworkers are generally very supportive. The company tends to promote from within.
Bank Teller (Former Employee), Toccoa, Ga – October 14, 2015
Overall satisfied with the bank job I had. Sad to say I was told due to the bank merger we were having that my part time position at the time was going to be cut. Forced me to find something else quickly before I was let go from here.
Teller (Former Employee), Saluda, SC – September 10, 2015
On a typical work day, I would make sure customers were taken care of, order checks, and do paperwork for businesses. I worked very well with my co-workers and managers. First Citizens is a great company to work for. The hardest part of my job was making sure that there wasn't any bad checks coming in. The most enjoyable part of my job was interacting with the customers and building relationships with them.
FSR (Current Employee), Your Town, YS – September 1, 2015
Pros: Out by 5:15
This company's slogan should be "Nepotism is alive and well here!" Let's say you are meeting and in some cases exceeding company's standards. Well, it really doesn't matter because if your Regional Executive President has a friend that needs a job you are gone. Also, the REP has to like you so you move up in the company. So if you are liked and you just show up to work you will be promoted even if you have no experience in banking. It really sucks to work with this company, plus there is no acknowledgement when a client praises you or you get a perfect customer service score.
Their benefits are horrible. But unfortunately, we need to be grateful that they offer something coverage is just bad and they don't believe in covering LGBT partners.
Teller (Former Employee), Franklin, NC – August 25, 2015
Pros: customer service
answer phones, cash checks, make deposits, empty night drop box, explain products and services to customers, open accounts and safe deposit boxes, balance teller drawer daily, managed multiple tellers at once
Commercial Credit Underwriter (Former Employee), Atlanta, GA – August 15, 2015
Pros: Profitable bank
Cons: Overly-rigid credit policies, not prepared to do business in large city.
I worked there before the two First Citizens merged. The South Carolina bank came to Atlanta as a result of the Loss-Share acquisition of failed bank, Georgian Bank. Their culture, sense of proportion, and consumer-oriented focus was that of a small-town bank, which made it difficult to do business in a city the size of Atlanta. Particularly since the bank they had acquired was a commercial-focused bank. Extremely conservative credit-wise which explains why they were profitable even during the recent recession. But things are probably different now after the merger.
Teller (Current Employee), Elizabethtown, KY – August 11, 2015
I am a part time floating teller. Which means that I move from branch to branch where ever I am needed to fill in for people who are off or sick. I like my job It is fun and changes daily. The people are what makes it special to work for First Citizens. There is truly a family feeling there. Every one makes an effort to make you feel welcome and takes an interest in you and how you are doing. The employees and management are great to work with. I would have to say the best part of my job is switching between banks and the hardest part of my job is switching between banks. On the one hand, I really like it because it brings you something different everyday and you meet and work with different people every day. The hard part about it is that you might not know the customers that frequent that branch as often because you aren't there all the time and that is hard for them to understand when they are used to coming in and being recognized. All in all First Citizens is an excellent place to work.