Systems Support Analyst (Former Employee) – Raleigh, NC – February 10, 2016
Constantly firing people, but the higher management does not realize that their middle management has almost no skills.. I was provided very little training and absolutely no formal training or feedback from my manager.
Pay and benefits...
poor management, don't care about people, culture of firing people, it is like the mafia where you just disappear one day. No job security
Human Resources Generalist (Former Employee) – Raleigh, NC – February 2, 2016
I enjoyed my job, providing HR direction and assistance to other associates of the bank. Changes in the overall management of the HR area allowed for too much office/management politics, which in turn made it difficult to stay positive within my job. Changes of job responsibilities to more of a call center atmosphere was a factor in my decision to leave employment.
Coworkers, other associates within organization
Office politics, no advancement opportunity within my position
Accountant (Former Employee) – Raleigh, NC – March 16, 2016
Several of the other reviews have hit this on the head. This bank does not have the reputation for firing people for no reason! I did at least get a written warning and in my manager's words I had improved in several areas within the 90 days. What happened seven days later? Adios amigo! I agree with some of the other reviews here because my manager was completely inept with no thoughts to actual coaching or giving encouragement. This person's only thought was to demand perfection and you were written off if you did not toe her line.
My co-workers were nice though. They would pitch in when needed and there was some team work going on.
The corporate office was near a lot of restaurants so you could get away for a few minutes at lunch.
poor management, attitude of firing people rather than developing them
FSR (Current Employee) – Your Town, YS – September 1, 2015
This company's slogan should be "Nepotism is alive and well here!" Let's say you are meeting and in some cases exceeding company's standards. Well, it really doesn't matter because if your Regional Executive President has a friend that needs a job you are gone. Also, the REP has to like you so you move up in the company. So if you are liked and you just show up to work you will be promoted even if you have no experience in banking. It really sucks to work with this company, plus there is no acknowledgement when a client praises you or you get a perfect customer service score.
Their benefits are horrible. But unfortunately, we need to be grateful that they offer something coverage is just bad and they don't believe in covering LGBT partners.
Due to mergers and acquisitions, the company has grown tremendously over the past five years. There are frequent opportunities to learn new skills and systems which can be both stressful and rewarding depending on your outlook. Management and coworkers are generally very supportive. The company tends to promote from within.
Opportunities to move around internally, positive corporate culture, onsite cafeteria
Lack of schedule flexibility, low pay when moving up internally
Customer Service Representative II (Current Employee) – Swansboro, NC – January 24, 2016
I come in and get my drawer out of vault. Then I set my window up for the time I will be working. I wait on customers and handle cashing checks, issuing Cashiers Checks, taking loan and mortgage payments. I also process deposits from personal and commercial customers. I look at customers accounts and if I see there is a need to talk with them about additional services that the bank has to offer, if the customer does not already have it, I send the customer over to our Financial Sales Representative for them to talk with the customer in more detail about that particular service. I also do outbound courtesy calls to existing customers. Then I balance my drawer at the end of day. Afterwards I put my cash drawer back in vault and leave.
Sales and Service Representative (Former Employee) – Fayetteville, NC – May 19, 2016
First Citizens Bank is a wonderful business to work for! They are a family owned company and have been extremely profitable over the years. They are a company with a focus on innovation, one that has always focused on meeting and keeping up with their customer's ever changing needs. I thoroughly enjoyed working for First Citizens and if it were on the west coast (east coast operation only at the moment), would readily apply to my area's local branch. A wonderful place to work!
401k plan, health benefits (to include family members), professional atmosphere, innovative, quality products, genuine concern for clientele, vacation time, opportunities to relocate/advance
Each branch will be different depending on the surrounding area/market (not exactly a con though)
I learned the back end of correcting the banks policy's and procedures. I learned all the bank operations system database and the management as well as the co-workers were extremely helpful and knowledgeable. First Citizens by far was the best job and opportunity I was given the pleasure to work for. The bank managers at the various branches made my job a pleasure. Unfortunately this was a contract job and the company moved to North Carolina. This was a one year temporary position. All my communication was done through outlook throughout the different branches with the tellers and the leaders. I would say the hardest part at times was having the tellers/leaders understand why we had to debit or credit the customers accounts and fix or undo what the tellers did which was done in error. I worked both as a teller and now as the bank operation division so I could relate how different the two can be.
rewarded with free lunches for hard work done. Treated their employees extremely well.
Customer Service representative/Teller (Former Employee) – Princes Town, Trinidad – January 26, 2016
First I concentrate on how to organize my day in order to take full advantage of the day. In a banking environment, I open savings accounts for customers and answer customers’ question. As a teller, I do withdraw deposits and cashed checks. I also verify money at ATM
In a school environment, I supervised and assisted with chemistry labs, and I graded assignments
At work, I learned to become independent while remaining a functional part of the team. In working as a team-member, it helps me to come up with solution as a team member or in a leading role situation if needed. I also learned how to better correspond with my surrounding, and interact professionally better with my coworkers and our customers. From management, I learned to be productive and to be able to fully function under stress, and since I am willing to learn new thing to better sharpen my skill, I excel from what I learn at every opportunities given to me
I don't know, maybe I’ve been fortunate, I have never in any of the jobs I’ve held, been able to identify something that was the hardest about my work or my working environments. Also in any of the place that I worked, there was nothing that I found to be exceedingly hard or difficult that wasn't a plus for my skill
Meet great people with different experience and viewpoint
I have enjoyed working at First Citizens Bank. The people have been delightful to work with, and I enjoy the customer relations. However I have also been sorely disappointed in the lack of appreciation from the employers. We do not have benefits for part time workers and minimal benefits for full time workers. There are also no raises given to loyal employees.
First Citizens was an excellent place to work with outstanding management.
Commercial Resolution Manager (Former Employee) – Temecula, CA – April 18, 2016
First Citizens acquired a failed bank from the FDIC. This was just a difficult environment to work under. However, First Citizens made the transition as smooth as possible. It was once again enjoyable coming to work.
Management was excellent and they would listen and consider your opinions.
IT software was not windows based. Computers were downgraded to match home office.
Sales and Service Representative II (Current Employee) – Fayetteville, NC – February 6, 2016
8 hour work days sometimes stay late learned about customer service management helps a lot co workers help each other out with goals hardest part is sales goals most enjoyable thing would be client base
In the accounting and finance area...people just disappear
Sr Acquisition Accounting Project Leader (Former Employee) – NC – December 11, 2014
First Citizens is known as the firing bank for good reason. I wish I had more information before I signed up to work there. The accounting and finance area is in a shambles. People are fired all the time and the people who have been there for years are being pushed down the totem pole.
Management is definitely cut throat, and had unreal expectations. My manager in particular should never be in the position to be a manger of people, she may be a good accountant but had no management skills at all. One example of this was when you make a mistake you are reprimanded, but when you ask for help so you don't make the mistake again you are told "go figure it out yourself, that is what I did". One other good example is being told "you either have it or you don't and I (meaning the manger) do". All I can say is that when all your employees are on anti anxiety and anti depressant meds there is something wrong.
Operation Service Leader (Current Employee) – Louisburg, NC – June 24, 2016
N/A don't really know what to say here.......I would mention that some locations are better than others. I have worked in 4 to 5 different locations for the same company and no one follows the same rules, which can definitely be a con....or a little confusing.
Sales & Services Representative III (Former Employee) – Alpharetta, GA – March 10, 2016
I enjoyed working with First Citizens Bank. I was able to learn many tasks not included in my job description so that I could gain the knowledge in order to move up when the opportunity became available. I enjoyed being responsible for various projects and building relationships with our guests.