Typical Day at First Citizens Bank
Customer Service Representative II (Current Employee) – Swansboro, NC – January 24, 2016
I come in and get my drawer out of vault. Then I set my window up for the time I will be working. I wait on customers and handle cashing checks, issuing Cashiers Checks, taking loan and mortgage payments. I also process deposits from personal and commercial customers. I look at customers accounts and if I see there is a need to talk with them about additional services that the bank has to offer, if the customer does not already have it, I send the customer over to our Financial Sales Representative for them to talk with the customer in more detail about that particular service. I also do outbound courtesy calls to existing customers. Then I balance my drawer at the end of day. Afterwards I put my cash drawer back in vault and leave.