Vice President, Business Banker (Current Employee) – Marietta, GA – August 23, 2016
Company pays above market average compensation; however, underwriters and credit target are still based on recent recession. Lack of vision or understanding of industries outside medical and dental. Narrow scope of target prospects makes it virtually impossible to hit production goals.
Great pay, flexible schedule, work from home
Underwriting, small minded customer/prospect focus, unachievable production goals
Teller (Former Employee) – Columbia, SC – September 20, 2016
Working as a teller allows you to meet customers from all walks of life. As you manage their banking, you learn more about their business and personal lives as you strive to meet their needs. The customers become like a second family, and also offer a variety of networking opportunities.
I have enjoyed working at First Citizens Bank. The people have been delightful to work with, and I enjoy the customer relations. However I have also been sorely disappointed in the lack of appreciation from the employers. We do not have benefits for part time workers and minimal benefits for full time workers. There are also no raises given to loyal employees.
Sales and Service Representative (Former Employee) – Fayetteville, NC – May 19, 2016
First Citizens Bank is a wonderful business to work for! They are a family owned company and have been extremely profitable over the years. They are a company with a focus on innovation, one that has always focused on meeting and keeping up with their customer's ever changing needs. I thoroughly enjoyed working for First Citizens and if it were on the west coast (east coast operation only at the moment), would readily apply to my area's local branch. A wonderful place to work!
401k plan, health benefits (to include family members), professional atmosphere, innovative, quality products, genuine concern for clientele, vacation time, opportunities to relocate/advance
Each branch will be different depending on the surrounding area/market (not exactly a con though)
First Citizens was an excellent place to work with outstanding management.
Commercial Resolution Manager (Former Employee) – Temecula, CA – April 18, 2016
First Citizens acquired a failed bank from the FDIC. This was just a difficult environment to work under. However, First Citizens made the transition as smooth as possible. It was once again enjoyable coming to work.
Management was excellent and they would listen and consider your opinions.
IT software was not windows based. Computers were downgraded to match home office.
Operation Service Leader (Current Employee) – Louisburg, NC – June 24, 2016
N/A don't really know what to say here.......I would mention that some locations are better than others. I have worked in 4 to 5 different locations for the same company and no one follows the same rules, which can definitely be a con....or a little confusing.
Accountant (Former Employee) – Raleigh, NC – March 16, 2016
Several of the other reviews have hit this on the head. This bank does not have the reputation for firing people for no reason! I did at least get a written warning and in my manager's words I had improved in several areas within the 90 days. What happened seven days later? Adios amigo! I agree with some of the other reviews here because my manager was completely inept with no thoughts to actual coaching or giving encouragement. This person's only thought was to demand perfection and you were written off if you did not toe her line.
My co-workers were nice though. They would pitch in when needed and there was some team work going on.
The corporate office was near a lot of restaurants so you could get away for a few minutes at lunch.
poor management, attitude of firing people rather than developing them
Sales & Services Representative III (Former Employee) – Alpharetta, GA – March 10, 2016
I enjoyed working with First Citizens Bank. I was able to learn many tasks not included in my job description so that I could gain the knowledge in order to move up when the opportunity became available. I enjoyed being responsible for various projects and building relationships with our guests.
Systems Support Analyst (Former Employee) – Raleigh, NC – February 10, 2016
Constantly firing people, but the higher management does not realize that their middle management has almost no skills.. I was provided very little training and absolutely no formal training or feedback from my manager.
Pay and benefits...
poor management, don't care about people, culture of firing people, it is like the mafia where you just disappear one day. No job security
Human Resources Generalist (Former Employee) – Raleigh, NC – February 2, 2016
I enjoyed my job, providing HR direction and assistance to other associates of the bank. Changes in the overall management of the HR area allowed for too much office/management politics, which in turn made it difficult to stay positive within my job. Changes of job responsibilities to more of a call center atmosphere was a factor in my decision to leave employment.
Coworkers, other associates within organization
Office politics, no advancement opportunity within my position
Customer Service Representative II (Current Employee) – Swansboro, NC – January 24, 2016
I come in and get my drawer out of vault. Then I set my window up for the time I will be working. I wait on customers and handle cashing checks, issuing Cashiers Checks, taking loan and mortgage payments. I also process deposits from personal and commercial customers. I look at customers accounts and if I see there is a need to talk with them about additional services that the bank has to offer, if the customer does not already have it, I send the customer over to our Financial Sales Representative for them to talk with the customer in more detail about that particular service. I also do outbound courtesy calls to existing customers. Then I balance my drawer at the end of day. Afterwards I put my cash drawer back in vault and leave.