Pros: company paid health insurance, wellness program
Cons: not a lot of room for advancement
Assist customers with routine transactions, work closely with other departments to fill member requests, process night drop and mail transactions. I have learned to be more proactive in finding solutions and answering questions for members and not just passing them to someone else. The hardest part of my job is when not everybody is on the same page, sometimes there is frustration and confusion with upper management and some of the procedures. The best part of my job is getting to interact with the member and be a part of their day, and hopefully they don't leave without having had a great experience!