First Data Employer Reviews

Absolutely enjoyed my co-workers & management. The job was right up my alley. I learned to use several databases as well as communication with merchants with language barriers.

Process checks from various companies into system using different functions . Compare data with source documents , or re-enter in verification format to detect errors . Ensure payment amount matches stub as well as account holder information .

First Data is not a bad place to work for ambitious and educated individuals

Nice coworkers, great overtime and under time opportunities, bad work ethics, unfair working standards from high positions, good benefits, but no chances to expand in the company, and no pay raise opportunities either.

Dealing with customer service and dealing with people and the product they were using.

Too much red tape. Project management within Fd is poorly done.

The culture is antagonistic towards delivering a quality product, on time, and within budget. If these goals are not met, which is often the case, no one is held accountable particularly if you can document why the project goals were not met. Consequently, employees spend more time on C.Y.A activities, than on efforts to do great work.

First Data has a lot of good perks coming from an office environment standpoint. The management is laid back and flexible.

grreat company to work for ,excellent coworker put the company closed ...

Each Regional Sales Coordinator has an assigned team in an assigned region and we support a manager and a specific alliance.
Main Responsibility is to audit and perform a thorough quality check on submitted contracts. We have a very detailed check list of everything we have to qc before a contract can be released for full approval.
Some of the things – more...  that we check consists of:
Pricing, Legal names, tax information, rates and fees, signatures in the correct places, owners information, terminal set up, equipment details.
We work out of several different systems that consists of data entry, research, tracking information, building spreadsheets, corresponding and managing merchant’s information.
Some of these systems consists of:
MAMA, CMS, 1Star, Merchant Manager, Clientline, Merchant Service Center, Sales IQ, Brand Center. And of course we utilize Microsoft outlook, excel, word, works, access and publisher on a daily basis.
We order all sales slicks, business cards and marketing materials for our account executives. We allocate all field marketing material and promotional items for our account executives. We assist account executives with selecting products that best fit the merchants needs and suggest the best possible rating options for the merchant.
Conduct weekly team calls to ensure that all account executives are updated on changes and current information relating to their job and to give the account executives a chance to voice concerns or address inquiries as needed. We also sit on several conference calls each week to cover information relating to our everyday job responsibilities.
Perform monthly reconciliations of business purchase card transactions (Pcard) to ensure that my monthly ordering procedures are in agreement with companies polices. – less

Very friendly coworkers, interesting work researching companies all day ad writing credit risk reports and ratings on companies.

A very detail job with many things to learn. My coworkers are teamplayers and very focus on the quality of the work. I have learn alot in this industry.

The hardest part of this job was keeping the pace of daily quota of production.

i enjoyed the hours and the schedule i had. the people i worked with and for were also great.

A call center that was actually nice to work for. The pay was decent and management was good.

Great Traveling experience. Loved working with Merchants in all aspects. Great Tech Support.

Upon arriving at work, I gather the lead associates to develope a plan to finish the days work. I continue monitoring the progress of the employee performance to see if we are on target to meet the plan. I will make necessary adjustments to meet the plan and to ensure the labor cost remains minimal. Usually work 11 or 12 hour days, Sunday through Thursday.

Review/Process data entry of charge back cycles, rejects credit/debit adjustments via interchange, Incoming and Outgoing Compliance/Good faith and Arbitration's. Managed work flow of 15 and back up for 5 portfolios to minimize losses, assuring work completion according to defined standards as set forth in the Card Industry. Extensive knowledge of MasterCard/Visa – more...  processing rules and regulations as well as regulation Z/E. Train and direct the activities of 8 charge back representatives and 2 settlement technicians while managing up to 10 Portfolios at one time.
Provide analysis of complex inquires, audit performance of representatives to assure inquiries were handled in accordance with defined standards as set forth in the industry, assisted with compiling service level reports. Conducted in-depth analysis for complex inquires and processing of charge back's. I learned how to become flexible. My co-workers were a pleasure to work and would lend their support when asked. The hardest part of the job was also the most enjoyable part of the job, was when management approached me to implement the Quality Assurance program. – less

Providing national directory assistance. This position consisted of speed, accuracy, and professionalism. This experience allowed me to advance in typing and customer service.

I currently provide data entry to external customer by balancing their accounts for various companies. I've been trained in multiple departments. I am one of the fastest keyer and my supervisor calls me a stellar a my job.