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First Data
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210 reviews

First Data Employer Reviews

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  • Compensation/Benefits
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  • Job Security/Advancement
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Compensation/Benefits
Management
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I wanted to be there.
POS Technical Support Agent (Former Employee), Marietta, GA – May 17, 2013
Pros: overflow of knowledge
Cons: laid off
All smiles as you walk in.. a quick update from your co-works on flow of work. I learned how to become efficient and productive when talking calls . I learned the skill of troubleshooting and I found my passion for IT. Management - I don't think I will every run across the type of management style again.. this is the reason I'm trying to get back - – more... now that they are hiring again.. love them!
they made learning easy. The hardest part about First Data were the learning curves - but they had great teachers. – less
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Loved the fast pace never a dull moment.
Customer Service/Terminal Support (Former Employee), Coral Springs, FL – May 16, 2013
Assisting clients with batching out their credit card terminals, very intersting learning how these machines work. I like working with my coworkers very pleasant place to work.
.
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Able to make great commission
Director - Mid Market Sales (Former Employee), St. Louis – May 14, 2013
Pros: well known company with lucrative earning potential
Cons: customer service could be better
-Support banking business partners.
-Initiating broad based business opportunities.
-Developing new business, by cold calling or networking with business partners.
-Maintaining relationships with existing clients.
-Preparing Proposals.
-Updating Salesforce or CRM.
-Weekly sales calls with management and sales team.
-Managing expenses.
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Good benefits/layoffs almost every year
Application Architect (Current Employee), Omaha, NE – May 10, 2013
Co workers are great. Ability to work flex hours, and occasional tele commuting. Good pay and benefits. Ping pong and gaming area.
Not so great, possibility of layoffs every year.
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An amazing company
Processing Specialist (Current Employee), Hagerstown, MD – May 6, 2013
First Data is a wonderful company that gives employees many exciting benefits. This company is a great place to work and offers a lot of bonuses for employees including BRAVO! points, vacation, sick, and personal time, education assistance, 401k and pension, etc.
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Risk / Fraud
Senior Risk Analyst (Risk Management (Current Employee), Englewood, CO – May 6, 2013
 Investigate 60-100 Money Order, Money Transfer and Collection Accounts on a daily basis to insure that the agents are not in violation of the Western Union Contract, also to prevent Western Union taking any Financial Loss.

 Work with AE’s (Account Executives) in the field to insure agents are following the contract. Work with the AE’s insuring that – more... the business is legit and doing legit customer sales. – less
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Incentives
Data Entry (Former Employee), fort lauderdale – May 6, 2013
Pros: incentives
Cons: hours
Duties: Answering the phone taking inbound calls.
• Follow written and oral instructions.
• Resolve customer’s issues relating to American Express credit cards.
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Culture/Values
Credit Card Collections Unit Sr. Supervisor (Former Employee), Matteson, IL – May 3, 2013
Pros: good in promoting within
Cons: ?
First Data was a good place to work, just wish I had more time to grow within the company. Close site location
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As a tech support you learn something new everyday and it also gives me satisfaction when I solve or fix any issues for the merchants.
Customer Service Tech Support (Current Employee), Corpus Christi, TX – May 1, 2013
Provide technical support,verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers – more... to provide and process information in response to inquiries, concerns, and requests about products and services. – less
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Horrible Morale, Layoffs All the Time, Treated poorly
Senior Project Analyst (Current Employee), Omaha, Ne – April 26, 2013
Pros: met some good people, the few good ones still left are very knowledgeable in the field.
Cons: layoffs, gossip, politics, shady and blindside you, very very stressful and shocking.
You'll be blindsided when your laid off. Your treated like dirt and if you don't fit the mold, your out the door. Politics are bad. I absolutely hate this company.
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friendly coworkers
Customer Service Technician (Former Employee), Hagerstown, MD – April 26, 2013
answered phones to assist customers with troubleshooting credit card terminals. people were friendly, hardest part of the job was not having enough work through out the day. the most enjoyable was helping people
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Excellent place to work and advance.
Customer Service Representative (Current Employee), Omaha, NE – April 25, 2013
Pros: paid time off and awards for prizes for a job well done.
Cons: short breaks and unorganized.
A typical day at work is loud, fast paced and very busy. I've learned how to do my job as well as assist other co workers. I've learned how to make sure my merchants are assisted in an profficient manner. I have a wonderful relationship with my Manager and can talk to him about anything. The hardest part of the job is ot being able to give the merchant – more... what they want every time, based on the situation. The most enjoyable part of the job is being able to help others around me and being praised for doing such an outstanding job. – less
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Pricing Analyst
Senior Pricing Analyst (Former Employee), Boston, Massachusetts – April 25, 2013
A great company for right out of college. Great stepping stone and learning tool
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Corruption and Layoffs
corporate (Current Employee), U.S – April 24, 2013
Pros: potential to learn a lot of new skills
Cons: layoffs, corruption, management, politics, unorganization
I rate this company as poor. The politics are bad, they do not care about you as a person who how good of a job you do. They have huge layoffs and treat people poorly. On a technical scale, they are far behind and very unorganized. Stressful environment and horrible just horrible morale.
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The most enjoyable part of the job is developing my teams' careers and development.
Director of Technical Project Management (Current Employee), Omaha, Ne – April 24, 2013
Pros: fast paced; challenging work; intellectually stimulating
Cons: job insecurity
First Data was a fast paced, changing environment. It provided me the opportunity to continuously learn new technologies and develop staff to improve their careers.

I enjoyed working with dedicated, intelligent individuals who shared a strong work ethic towards high quality and tremendous output.
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Very productive and an enjoyable place to work
Remote Desktop Technical Specialist (Current Employee), Hagerstown, MD – April 22, 2013
Pros: treat their employees with respect
Cons: short breaks
Typical day at work is coming in and helping the merchants with their POS systems,
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Tough place to work
Team Lead (Former Employee), Coral Springs, FL – April 21, 2013
Nice people but always work pressure is usually in higher side, at least in IT system section
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FoundBetter – April 30, 2013

Have seen agents fight one another and an agent try to fight a manager without any disciplinary action taken. Happy to have found better and hope they treat the assaults properly before we hear them on the news.This is at the coral springs location not sure about any of the other ones. Badly run organization nothing is planned out they throw it up in the air and hope it works.

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Office Space is exactly what this place is
Business Systems Analyst II (Former Employee), Omaha, NE – April 21, 2013
Pros: a job.
Cons: management, high school atmosphere, facilities, security, job security, pay, benefits, this place is a horrible place to work.
A horrible place to work. Nobody know anything and blame eachother and treat employees like slaves. DONT work here!!!
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JohnathonA – April 24, 2013

Layoffs are awful. A lot of corruption and politics. Morale? what morale? All those rumors and reputation that precedes First Data folks, is true. Hopefully you won't have to witness it first hand.

SammyM – April 26, 2013

Layoffs are horrible. They are so shady, there is always a plan and your best interest is definately not taken into consideration. I've seen too many good people go and it's always for vindictive reasons. There is absolutely no morale. If your saved this round, trust me next round is right around the corner. If you like russian roulette and don't mind being dumped on, this is for you. Otherwise, stear clear. I have never ever worked for such heartless, shady, corrupt and ruthless people. You'll waste your talents. Trust me, this company doesn't deserve it.

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ok place to be
track operator first data remitco (Former Employee), columbus ga – April 17, 2013
Pros: great benefits and pretty good pay
Cons: advancing here yea right
the benefits were great the job was not hard to do the management was ok but did things backwards that didn't make any since still do but what can u do as for moving up in the company good luck with that five years with them was passed up for every promotion i put in for so there u go u have a better chance of hitting the lottery then advancing with – more... them. – less
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Machine opeartor
Print operator (Former Employee), Omaha, NE – April 17, 2013
I was in the production area, ran many different machinery. You will be stuck on your shift very hard to get days. Work is slow at times hard to make a paycheck. Some Co-workers are ok at times some very hard to deal with no commication what so ever ,Management is ok, other than making higher salary cuts to employees and starting wage is the same for – more... the last 11 years. Very hard to get raises didn't get one for 3 years. Benefits were good now very average. I learned it wasn't a bad job just not a very good one either! – less
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About First Data

Whether you are just beginning your career or have many years of experience, First Data can provide you with a wealth of exciting – Read more

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