FIRST FINANCIAL BANK Employer Reviews

FFB is community bank with all of the attributes and products of National Banks. Excellent values coupled with great customer service.

Typical day at First is investigating any fraud on checking, savings, and credit card accounts. Responsibilities also require me to provide employee training, physical security, branch assessments, and audits.
I have learned a lot about the workings of White Collar Crime while working with First. The management and co-workers at First are kind and helpful.
The – more... hardest part of the job is having to many responsibilities that require full time monitoring and not adequate time to complete those details.
The most enjoyable part of the job is protecting the customer’s account from fraudulent transactions. – less

First Financial is a good company to work for. The HR staff is friendly and helpfull. This company cares a lot about customer service as well and works everyday to improve it.

I work daily reports, answer phone calls from internal and external clients, answer associate questions, train co-workers, complete research, subpoena research, place check orders for clients, process court garnishments and tax levies, debit and credit client accounts, maintenance bank accounts, place and release stop payments, etc.

High stress with little training. Fly or die environment so you learn to rely on coworkers which isn't always the best training. Great place to learn about restaurants, movies and the happenings around the town.

Very professional and customer service came first. My co-works were the best. I learned to communicate with people better.

Allowed me to increase skill levels, advance knowledge in banking industry, travel, enjoy doing what I love everyday-helping people become successful.

Everyday was very professional and productive. Learned exceptional organizational skills and computer experience, as well as customer service. Had daily and monthly goals that were needed to be met. Loved the job, only wish management was more involved and understanding.

Our branch was agrat place. All of us were over 45 and got along splendidly. Our customers really liked us

Worked there a few years ago. Really enjoyed my co-workers.

I personally love the branch I work at. I wouldn't want to work at any other. My managers and coworkers are phenomenal and we have a great time while being productive and efficient at work.
Even when customers are difficult, we figure out problems well and fix mistakes easily.

I floated between six locations in the Clay District as a CSR. I loved my job just wished it paid more and was closer to home. The Management as most of the locations is wonderful! Over all a great place to work!

On a typical day, I receive approximately 80-110 inbound calls per day from banking clients in need of assistance with checking, savings, loans, investment and online banking troubleshooting. The environment is pretty fast paced, yet the team works very well together. Management is supportive which is a plus. The hardest part of the job is having to – more... tell a client who is overdrawn on their account by hundreds of dollars that they don't qualify for a fresh start loan. However, the most enjoyable part for me has been walking a elderly person through the process of signing up for online banking. That is a true joy for me because often times, many senior citizens are nervous and intimidated with modern technology. So when I am able to assist them, encouraging them along the way and they get signed into their account on the internet, the call is ended with them feeling more confident in their ability to use the internet. And I love that a lot! – less

Answering phones, filing, assisting customers with forms in person and on the phone

Contacting customers to arrange payments.
I learned excellent problem solving and developed good listening skills.
The management was okay.
My co-workers offered support and help.
The hardest part of the job was getting contact with the customers.
The most enjoyable part of the job was successfully collecting payments.

Not impressed with culture or the lack thereof, diversity is not there. Values, integrity and honesty are completely absent.

Collection for accounts that were 90 day past due. Working with a auto dialer. Reaching goals on a monthly bases.

Keeping track and contacting HR Reps at multiple locations to produce payroll in a timely matter. Learned a lot of experience in working with others and how to maintain myself in a fast pace working environment.

if you want to work somewhere that has integrity and cares about the customers, this is NOT your place.

I have heard many great things about this company, however they do not apply to the location I was at. The management is extremely poor and the people in management take major advantage of their power, (such as always scheduling themselves off for weekends and taking more vacation than even executives are allowed). Unethical behavior is commonplace – more... (making subordinates sign off on reports that they had never seen). I know of three people at least that were forced out because the work conditions were so bad. Management doesn't care about employee or customer service, and that made it really hard to keep customers happy. Unfortunately, most of the people there were too scared of retaliation to speak up. The pay was good and the coworkers were great, but management made this job horrible! – less