Customer Service Representative (Current Employee) – Billings, MT – May 9, 2017
When I get to work, I clock in and immediately start taking calls and assisting bankers/customer with anything they need. I learn a lot about procedures and banking. My workplace is some what loud, very busy and very diverse. The hardest part of my job is telling customers something they don't want to here or simply just not being able to assist a customer. I love the culture of my job, the customers, being busy and constantly learning new things.
Operations Processor I (Former Employee) – Billings, MT – April 27, 2017
Operations Center in Billings Montana
No advancement unless you are cherry-picked by a manager. I've tried everything to move to a different department and had to basically demote myself in order to do so. Managers do not care about your development and they will expect more from you than what is required in your specific job description. Don't bother bringing up any concerns or issues related to your job or improvements because they don't care. They "say" they are all about change, but the reality is, you are supposed to be stressed out and take on more responsibility than what you expect to. Micromanaging, no care in your personal development and your ideas are shot down. Some managers will allow bad behavior from other co-workers to continue and they make you feel like it's your fault instead of fixing the issues. Too many managers that are not involved in helping out their departments. The other things that truly suck are spending more time logging your work and "numbers" than actually helping the customer or doing the actual work. You have to account for everything you do. Breaks are strict too. Everyone gossips in this building and you have to log in and out of your phone even if you are walking to the printer or helping another co-worker. Think about going to a branch instead of Operations. Operations Center as a whole treats you like children and it won't change. They need to fire the micromanaging managers and the ones that are so out of touch if they plan to be successful in adding more banks to their portfolio. I will not and won't recommend this company.
Free lunch, good coworkers
Short breaks, managers are control freaks and your opinions don't matter, pay is low, always short staffed, stressful culture, no advancement, managers play favorites
Help Desk Representative II (Former Employee) – Billings, MT – March 17, 2017
This is without a doubt the best company I have ever worked for. They are kind the management is quick and efficient on helping solve problems and show their desire to help you grow and improve. If I did not have to move out of their region I would have stayed till the day I retired.
Affirmative Action Analyst (Former Employee) – Los Angeles, CA – February 15, 2017
I learned about corporate life at a very early age. I was the affirmative action analyst where it was my job to bring more woman and minorities into the bank. I went from southern California to northern California seeking out candidates who needed help with finding jobs.
Dispute Specialist (Former Employee) – Simi Valley, CA – November 30, 2016
Great learning experience First Interstate Bank, they have good training classes new employees. Great Compensation and Benefits. Great opportunity to grow and advancement, Management always helps employees to grow. My experience with First Interstate from Temporary to Dispute Specialist was very good, they provide me lots of training classes. Coworker and Managers provide lots of support for new employees. Job culture is very friendly and supportive.
Department - Ops Processor II (Former Employee) – Billings, MT – September 20, 2016
First Interstate Bank is a great place to work. I was there for 17 1/2 years. I knew nothing of banking when I was hired. They took a chance on me and I learned so much from them. Not just my job duties but, how to be confident. Great opportunities for advancement. My co-workers and I were a true team. I was very sad to leave.
Bank Teller (Former Employee) – Billings, MT – March 30, 2016
They want you to succeed so they will help you learn whatever you need to succeed but wont tolerate mistakes. When working with people's money, you have to be flawless or someone could be charged a fee for your mistake. I would work here again but after I earn a degree and can avoid the money transactions.
Note Department Supervisor (Former Employee) – Los Angeles, CA – February 17, 2016
I enjoyed working each day. I learned many things over the course of 25 years, from being a teller to becoming a supervisor. Management was superior and co-workers were pleasant, friendly, and easy to work with and teach. The hardest part of my job was the high responsibilities which I always managed to overcome and handle well. The most enjoyable part of my job was the success of my department.
Customer Service Representative (Former Employee) – Rapid City, SD – August 3, 2015
The most enjoyable part of my job was building relationships with customers by being able to help them immediately. Since everything was in a Tri-state area, it was very convenient to get on the phone with Operations and get things resolved for customers quickly. The hardest part of my job was the turn over. Unfortunately, not long after I started, we had three people out of our five man team relocate or find different places of employment. Since working in customer service I have learned how to diffuse situations while also finding a solid solution to whatever problem I'm dealing with. My team and management were all very close knit and were always willing to help.