Customer Care Specialist (Former Employee) – Atlanta, GA – February 19, 2018
This is a great place to work if you're entering the work field. Take the experience that you learn there it will help you in your future endeavors. People that work there are friendly and its a pretty friendly work environment.
Collector II (Former Employee) – Atlanta, GA – January 29, 2018
The workplace culture was very harsh a lot of profanity, a lot of chaos. You had a lot of mature people that didn't get involved with the drama. Too much wrong doing was tolerated by those they showed favoritism to.
Collections Representative (Former Employee) – Atlanta, GA – November 26, 2017
Demanding culture that would allow you to grow. You will need to be patience there is little turnover in upper management. I enjoyed that my role had direct impact over the business and could lead to acknowledgements or awards.
Not the best company to work for. There is no work life balance and the managers I honestly don't even know what to say about them, they are that bad. The employees are over worked and under paid. Some departments are treated better than others. They just overall do not care about you.
Program Account Coordinator (Former Employee) – Atlanta, GA – August 12, 2017
Productive environment. Collections is an interesting career. The workplace culture is cutthroat and it has been the most challenging for my career. I learned how to handle irate and elderly customers with a real talent. I learned how to be very patient.
Not fun at all. Collect a pay check and go home if you work there. 👎👎👎👎👎👎👎
Collector II (Former Employee) – Houston, TX – June 17, 2017
Houston,Texas office. Sucked. Low pay for experienced collectors. Long hours toward end of the month. Worked more than 7 days straight. Unorganized. Changes all the time. Dinosaur world nothings up to date. Depressing job. Stone ages. High turn over rate. Employess just one day stop coming or walk out. Hr teams up with management unprofessional and very low moral. If I could give no star I would!!!
The company was not fair to employees nor considerate of their lives and things they had going on and was not enough involvement with employees. They did try to have company functions but were not enough to get to know this "family" they portrayed themselves to be. They only look out for their personal pockets. Hardly any time off given as well.
Senior Account Maintenance Rep (Former Employee) – Atlanta GA – June 27, 2016
Don't do it. Great job, upper management looks down on you. They have people going in the office tattling like little Kindergartners. They have favorites. They more concerned about other things not your work! I was there for so long, but because they had folks running in and out the door tattling, I decided to leave and give them that headache! They need to learn how to treat there LOYAL people! Loyalty I guess is allowing the favorite to do homework at there desk and calling them in to tattle on a LOYAL rep! I guess my hard work and dedication didn't mean NOTHING!
Being watched, being tattled on, no open door policy, everybody know your business when going to HR
Great collectors looking for a career this is the place
Automobile Debt Collector (Current Employee) – Atlanta, GA – August 16, 2015
The one thing I will say is that the managers will fight for you. As in they have your back. If you are proven to be a great collector, come to work on time and just do your job then you have nothing to worry about. My only complaint is the long term employees get a pass. Yes, years of loyalty is admirable but when you work in a team driven environment some do less than others. The bonus changes from month to month but it is more than enough to make a good living. In addition to mandatory overtime which is the nature of the business you can schedule your own overtime as long as you are productive. The cash prizes each month is great and makes you work harder to get those gift certificates. It's a great company to work, ideal location, and they best upper management team around. The top dogs do care and that is hard to find in this business.
Casual everyday, Management is supportive, cash prizes