Customer Service Representative
First Look Appraisals, LLC - Chicago, IL

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Company Overview

First Look Appraisals is an appraisal management company (“AMC”) located in the SONO area of West Lincoln Park/Old Town in Chicago, Illinois. We manage and provide appraisals from independent, highly qualified, and experienced appraisers to lenders across the country. First Look Appraisals acts promptly and adheres to the highest standards for compliance and service throughout the appraisal process, including the Uniform Standards of Professional Appraisal Practice (“USPAP”) guidelines.


The Customer Service Representative position is full time, working at the First Look Appraisals office in Chicago, Illinois. We are seeking a candidate that is self-motivated and disciplined. The primary responsibility of this position is to assign appraisal orders, follow the orders through to completion, and provide timely communication to all concerned parties.

Job Responsibilities

Meet or exceed established appraisal turn time and service level agreements. Ensure work is completed within client's timeframes.
Communicate order status and delays to clients and appraisal order follow-up and tracking.
Select appraisers based on the size and complexity of appraisal engagement and the appraiser’s qualifications to ensure they are a match.
Order appraisals using standard engagement letter.
Communicate with lender on appraisal acceptance and discuss what conditions should be considered when using the appraisal to underwrite a loan.

Job Requirements

Bachelor's degree and prior appraisal, banking, or mortgage loan process or servicing experience preferred.
Excellent customer service skills, and experience with follow-up phone calls preferred.
Knowledge of Word, Excel, PowerPoint and Windows, as well as ability to learn internal valuation tools/applications.
Please Email Us and attach a copy of your Resume. If we feel that your qualifications are a good fit, we will contact you for an interview. Remember to include your phone number and email address so we may contact you.

About this company
First Look Appraisals is an appraisal management company (“AMC”) that provides thorough appraisals from independent, highly...