8 hours a day answering phone call and assisting customers with questions about their accounts. online banking is one of the biggest issues I help with, this can be very challenging as you are trying to tell people how to get into their accounts. it is quite rewarding when you help people who are frustrated and upset because they cannot get into the accounts, they are very great full and very appreciative for the help.
Most difficult thing is having patience with customers who are upset. I have to remember I am the sounding board for the corporation, and that I am the first line of defense for the customer and the corporation. The most enjoyable part is succeeding in help and keeping the customer happy and staying with the bank