Quality check work from multiple other departmental areas.
Lead Specialist - Quality Assurance (Current Employee) – Omaha, NE – September 15, 2015
In my current role, we are required to have mastery level knowledge in many job functions in order to be able to support new hire training, supervisor level phone calls, monetary items by working with Accounting and performing dispute resolution quality checks on 23 agents across all four credit card platforms (Visa, MasterCard, American Express and Discover).
Open comunication, daily planning strategy meetings.
Little growth opportunity with zero management level turnover.