In depth training on diverse banking services.
Pros: paid bank holidays
Cons: phone center positions were moved to omaha
A typical work day involved answering 75-100 calls covering a wide range of customer requests. I was able to assist with online banking password resets, funds transfers, check orders, debit card requests and product changes. I was able to open new checking and savings accounts and take loan applications. I enjoyed having a manager always available in person or by phone. Additionally, my co-workers were knowledgeable and happy to assist with suggestions and tips.
The most difficult part of the job was not being able to fully comply with a customers request, but this was rare and I was always backed up completely by a supervisor. The most enjoyable part of this job was going above and beyond expectations by providing great service or suggesting a new product.