First Niagara is an everchanging company and ALWAYS requires more activity for less compensation from their employees.
Pros: meeting monthly sales goals
Cons: having more responsibilities than able to complete
My typical day at work started with my "to do" list. I managed two branches and needed to stay organized. I then moved from my to do list to my email inbox and dealt with any and all requests that were on a limited time frame. When the teller line was overwhelmed I took teller transactions and sold available products to customers. Any time during the day when the platform staff needed assistance as well I stepped away from my duties to complete customer inquiries and open accounts for consumer and business customers. When time allowed I completed tasks on my to do list and made sure that the paperwork was properly filed in the correct location. In addition daily I audited the branches ATM and Vault and was active in the quarterly auditing and compliance responsibilities.
I learned to work closely with my fellow employees to make sure that they felt accomplished on their daily activities. Weather they were having issues with a trouble customer, not sure how to sell a product, finding cash differences, completing training material, keeping in compliance with their individual work and meeting their monthly sales goals. I have also traveled to all branches in the district to fulfill staffing issues and worked with a "skeleton crew".
The management within the branches changed frequently and I had to learn to teach the new management the compliance rules and requirements so that the branch was compliant with federal standards. In the position I was in made this extremely challenging in the fact that I needed to do everything at the same time.
My co-workers were the sole reason – more... I stayed with the company. I learned to know them on a professional and personal level and enjoyed the personalities that were brought to the table. I would have done anything for the sake of my co-workers.
The hardest part of my job was not completing the items on my to-do list. I worked extremely hard to know as much as I did and was not able to keep on top of everything. When the management did not know what to do I was pulled away from my duties to make sure the customer was satisfied in the bank, when the staff had trouble I was pulled away from my duties, when audits were conducted I was pulled away from my duties, when staff was low I was pulled away form my duties. As much as I loved the staff I was not doing my job all because I was needed elsewhere and did not know how to say no.
The best part of working as a branch employee was the customers. I enjoyed working with people and was great at selling accounts to new customers. I enjoy working in the face of public and do well under pressure. I learned more than I can remember about banking lingo and what the fine print really means. I learned to be financially responsible and to spot things that most consumers do not know exist. – less