Sr. Customer Care Representative (Former Employee), Albany, NY – April 16, 2015
Pros: tuition assistance, customer relations
Cons: generally low paying, promotions from within come with insultingly small raises, staff reduction
It is a rapidly downsizing company in a slowly downsizing industry. Upper management positions are being done away with with severely limits advancement potential. That being said, if the people you work with are good people it can be a very enjoyable experience.
CEO Gary Crosby is making decisions that will benefit the company long term at the short term cost of employee morale.
Call Center Representative (Current Employee), Lockport, NY – April 7, 2015
Pros: Sometimes free pizza is provided, gift card rewards, CCC Bucks
Cons: Short breaks, can't walk around much
First Niagara is a good place to start if one decides to journey into the corporate world. It has many challenges that are never to difficult to figure out. The company cares about its employees and customers. We are known for our customer service. I learned about time management, and being patient with people. My co-workers were my friends we get along, we know what the business day brings each of us and we are their to support one another. Management is always there, willing to help out with any problem an employee may be having. The most enjoyable part of my job is helping the customer and providing them with the best service possible. The difficult part about the job is having to learn new things everyday. The system changes and we have to learn the new system. We are always updating and improving the structure at first Niagara and sometimes it does require an update with the system. But of course it is nothing that we can't handle. We are trained well and have great motivation to learn the new skill.
The main focus is on Sales and Services. The other part of the position requires me to also ensure that we are up to standard and are also work closely with my team to ensure that we are working within the bank's policies and procedures.
Branch Manager (Former Employee), Watervliet, NY – March 29, 2015
Pros: Co-workers, benefits, LOB partners.
Cons: When they decided to obsolve the Assistant Manager position.
I loved working at First Niagara. The only reason I had left there, was because my husband had retired, and we dicided to try living in Florida.I worked their for 11 years.My co-workers and Manager were fantastic.
First Niagara is an everchanging company and ALWAYS requires more activity for less compensation from their employees.
Branch Service Manager (Former Employee), Frazer and Devon PA – February 10, 2015
Pros: meeting monthly sales goals
Cons: having more responsibilities than able to complete
My typical day at work started with my "to do" list. I managed two branches and needed to stay organized. I then moved from my to do list to my email inbox and dealt with any and all requests that were on a limited time frame. When the teller line was overwhelmed I took teller transactions and sold available products to customers. Any time during the day when the platform staff needed assistance as well I stepped away from my duties to complete customer inquiries and open accounts for consumer and business customers. When time allowed I completed tasks on my to do list and made sure that the paperwork was properly filed in the correct location. In addition daily I audited the branches ATM and Vault and was active in the quarterly auditing and compliance responsibilities.
I learned to work closely with my fellow employees to make sure that they felt accomplished on their daily activities. Weather they were having issues with a trouble customer, not sure how to sell a product, finding cash differences, completing training material, keeping in compliance with their individual work and meeting their monthly sales goals. I have also traveled to all branches in the district to fulfill staffing issues and worked with a "skeleton crew".
The management within the branches changed frequently and I had to learn to teach the new management the compliance rules and requirements so that the branch was compliant with federal standards. In the position I was in made this extremely challenging in the fact that I needed to do everything at the same time.
My co-workers were the sole reason – more... I stayed with the company. I learned to know them on a professional and personal level and enjoyed the personalities that were brought to the table. I would have done anything for the sake of my co-workers.
The hardest part of my job was not completing the items on my to-do list. I worked extremely hard to know as much as I did and was not able to keep on top of everything. When the management did not know what to do I was pulled away from my duties to make sure the customer was satisfied in the bank, when the staff had trouble I was pulled away from my duties, when audits were conducted I was pulled away from my duties, when staff was low I was pulled away form my duties. As much as I loved the staff I was not doing my job all because I was needed elsewhere and did not know how to say no.
The best part of working as a branch employee was the customers. I enjoyed working with people and was great at selling accounts to new customers. I enjoy working in the face of public and do well under pressure. I learned more than I can remember about banking lingo and what the fine print really means. I learned to be financially responsible and to spot things that most consumers do not know exist. – less
Banking (Current Employee), SWCT – January 23, 2015
A highly entrepreneurial, and effective Retail Banking Sales Manager with the proven ability to lead, coach and manage a team of sales professionals resulting in a measurable increase in sales, service and performance.
Assistant Branch Manager (Current Employee), Lansdale, PA – January 4, 2015
Mentored and coached bankers, tellers, throughout my career in the financial industry. Provide consultation to clients for personal and business financial needs including deposit and lending needs. Acted as manager in the absence of the applicable branch manager. Exercise superior relationship management skills to ensure customer satisfaction. Develop and maintain relationships with Financial Advisors, Insurance Agents and other centers of influences to maximize sales opportunities. Maintain a steady flow of new and existing business opportunities though various strategies, tactics and targets techniques. Reviewed and approved loan packages submitted by bankers
They paid well.... but the bosses had no clue...and no work life balance. I felt like a slave
Trust Officer (Current Employee), Plymouth Meeting – December 23, 2014
Cons: morons for managers, culture sucked, favoritism
Beautiful office... lots of perks... but the lower level managers were clueless. The culture was horrible.. My boss would literally come around and check your desk for dust.... and stand by your office and point at her watch if you were one minute late... lots of late nights working...they appreciated us very little. They paid well... but they have to to attract ppl anymore. no one stays very long... and word is out that the place sucks to work for.
Senior Teller (Current Employee), Old Saybrook, CT – December 17, 2014
Pros: benefits, all holidays off
Cons: asked to much for little pay
I truly enjoy working at First Niagara as a senior teller where I run the teller line and keep the day to day operations up. I am responsible for balancing myself and the branch to a T and am always in charge of the monthly audits as well as keeping everything up to date for our yearly compliance audit. I have great co workers and a manager who is really flexible and fair.
Executive Assistant (Former Employee), Buffalo, NY – December 8, 2014
I started with HSBC and was part of the acquisition by First Niagara. Jobs are being eliminated and mine was one of them. I enjoyed the people I worked with, my Manager and the position that I had held. I had a challenging position that required a great deal of confidentiality, organization and working with many different people. My co-workers were wonderful and will be greatly missed.
Test Lead (Current Employee), Milford, OH – November 29, 2014
Testing, Requirement gathering and analysis, test plan, test execution, test data preparation, system testing, functional testing, regression testing, Quality Management, Release Management, Assigning tasks, leading the offshore and onshore teams.
Mortgage Specialist (Current Employee), Amherst, NY – November 28, 2014
Very friendly and helpful co-workers and staff. Typical day at work includes reviewing and logging trailing documents of mortgages. The most enjoyable part of the job is it is always a very pleasant place to work.