temporary employee (Former Employee) – Lockport, NY 14094 – December 14, 2016
they understood life happened and actually cared about the people working for them. I had to suddenly travel to NC and they made sure i was okay and let me know that they understood especially since i wasn't sure how long i would be gone. going into work was something i looked forward too and it made things easier to deal with especially when you have customers screaming at you and blaming you for what happened
CCR (Former Employee) – Pittsburgh – July 14, 2016
· Analyze consumer and business financials, and help them build financial plans/financial budgets, while implementing First Niagara products (Savings, Checking, Credit, Loans, Investments, Money Markets), that will help them achieve their short and long term financial goals. · Extensive understanding of banking laws, compliance and guidelines.
teller (Former Employee) – Attica, NY – September 24, 2015
the company was good to work for. they had great benefits and I worked with some great people. they put a lot of pressure on the teller line at the branches, the goals for small branches were crazy sometimes but not an overall bad place to work.
Senior Teller (Former Employee) – California, PA – June 25, 2015
not employee oriented, never have enough staff, doesn't pay well, keep eliminating jobs in the branches and then the ones left behind end up doing the job of about 3 or 4 people, meanwhile have no tolerance for error. The best part of the job are the customers.
Customer Care Representative (Current Employee) – Latham, NY – March 31, 2015
I didn't mind my time at FN. If you enjoy working with people, there's plenty of room for advancement. There can be a steep learning curve for those who are unfamiliar with the banking industry, but if your branch has good management, that can be mitigated.
Bank hours are great, Great relationships with co-workers and customers. Very customer-service oriented.
Benefit package is expensive and sub-par, Learning curve for banking
Relationship Banker (Current Employee) – CT – March 26, 2015
This job has been a nightmare from the day I got there. Most branches are running on skeleton crews which means you have to wear multiple hats and not get paid for them, some days I don't even take a lunch break in order to finish my work on time. We have high sales goals that even if you meet them or exceed them they are still hounding you for more. Your job and your title are consistently being threatened, I have never felt safe in my position; any day can be your last. Management is MIA, "looking for business", while the employees are left to run a branch with 2 people. Every year there is a huge layoff and demotion of the survivors, they also usually threaten to decrease your salary. This job has made me suffer mentally, physically. I don't sleep some days I don't eat I have terrible anxiety and depression. For the sake of your family and friends, RUN.
CUSTOMER SERVICE REPRESENTATIVE / TELLER (Former Employee) – Exton, PA – March 2, 2015
this company is slowly going down the tubes I left before the 40,000 got cut very unrealistic goals and numbers to meet there is no job advancement if your a CCR they make you a teller just so they can say you don't hit your numbers and fire you i have seen this happen a lot and the managers don't do anything but yell at you and make you do there work
Vice President, Branch Manager (Former Employee) – Eastern NY – February 18, 2015
I was in the bank for only a few months. I was brought in and took a branch which had not produced for a year and a half start producing. Always getting compliments on the work I did then out of nowhere I was laid off. New DM was looking out for people who worked for him in the past and made sure hew was surrounded by them again.
Time off, No stress until I was laid off
Upper Management. from CEO to the District Managers
I agree, upper management has no idea what is going on of how to keep moral up.
Job Work/Life Balance
Senior Teller/ Assistant Teller Supervisor (Former Employee) – Amsterdam, NY – December 16, 2014
This is a mid-sized company reshaping its future goals from investment/capital to consumer driven profits. It was not the proper place for me as I was located in an area away from the Operations center and Risk Management locations. When the request was for relocation and better job placement, I met many obstacles. If you are not from Niagara/Buffalo area, you might as well not apply for anything more than a CCR.
Expensive Benefits, Poor Compensation, Poor Job Placement, Managed by former HSBC folk and there's a reason they aren't a mainland bank anymore.
Teller (Former Employee) – Pittsburgh, PA – November 18, 2014
i met some amazing people who will be lifelong friends. Management is a nightmare. The only way to get ahead is to lie, cheat and steal. If you do things the right way you'll never get anywhere. It also helps to wear provocative clothing.
Part Time Teller (Former Employee) – Willington, CT – November 11, 2014
I worked at a small branch and it didnt help me advance in the banking industry. Due to high turnover of employees it was very difficult to leave and or take time off. Good management is key to working at this bank to help you grow and promote you! I did not have that!