First Responder Emergency Medical Services is accepting applications for Emergency Medical Dispatchers. This is an integral position within our organization. Candidates must possess a professional attitude, good phone etiquette, a strong background in customer service, as well as experience with medical billing. Knowledge of medical terminology, MediCare, MediCal, and private insurance regulations as they relate to medical transportation is preferred, but we will train the right candidate.
The minimum qualification for this position is 1 year dispatching experience OR 2 years experience working in a high-volume call center. A valid Healthcare Provider CPR card and First AID certification are required.
Duties include handling all emergency and non-emergency phone traffic in a courteous and professional manner, dispatching resources to provide emergency and non-emergency services, giving pre-dispatch/pre-arrival instructions to callers, ensuring that all insurance, eligibility, contract, and authorization information is completed prior to transfer, and assisting drivers with on time performance.
Be a part of the Emergency Medical Services field by becoming an ambulance dispatcher!