Pros: being able to take a break when needed, flexible hours and shifts.
Cons: insurance doesnt cover much and there is not much opportunity for growth. low professionalism
A typical day at work is generating 4 reports at 8am, then managing 9 accounts. This includes escalations from all regional managers within the 9 accounts as well as open work order reports for each manager, then generating and working on service center reports such as Quote received, quote submitted to customer, submitting quotes, and submitting invoices. What I have gained is experience in management where I have managed 4-6 agents, delegating assignments, coaching and training, as well as tasks of senior management. The unfortunate thing is that I am constantly working 13-16 hour shifts. There is no training method to the chaos, and literally, agents that start off with level 1 are thrown into the wolves. There are tenured reps who have been there for a long time and cannot adjust to change or take on a higher level of responsibility. Most of the co workers work really hard and dedicated. The hardest part of the job is being able to multitask that much work load in a day. The enjoyable part of the day is when I feel something gets accomplished, such as completing regional managers work order reports. Some management is great however majority of management and environment's level of professionalism and morale is extremely low.