First Transit Employer Reviews

my job consist of driving all day, its okay but you can get tired. my co-workers are good people.I have a good day everyday.

This job was very time consuming it is not for persons who have children you work 12-15hrs per day. Their benefits package was very expensive, and I dont think worth it. The good thing though is that you were able to go to new places in Philadelphia and meet new people are helping the patrons gave a sense of fulfillment. I took patrons from one part – more... of the city to another, while providing excellent customer service. I sometimes did wheelchair which I found was the most difficult part of my job especially after I injured my back. – less

This is a Very easy job, there are a lot of small things to learn but you can learn them very quickly.
taking phone calls all day from customers to schedule medical and non medical rides.
the people working there are great, and the managment is good.
they depend a lot on peer correction, by way of print screens and emails if you do something wrong.
the – more... hardest part of the job is being on the phone all day and talking to over 80 customers a day, it is very monotonus.
the most enjoyable part of the job is the people i get to work with. – less

Start of the day: Clock in, get your bus number proceed to your bus. Inspect your bus for safety,adjust all mirrors and start driving to your route location... Safety First.... Greet passengers,assist when needed and drive.. Staying Alert and Observing...
I've learned? To be a better driver and to drive with caution at all times. Hardest Part? Breaking – more... down and no ones on the bus.
Enjoyable? Meeting new people – less

Working for First Transit was a typical day on the job. I'd worked in a call center where customer care was provided to clients using Access-A-Ride transportation (a door to door service for clients with disabilities). Whether good or bad, we made sure client calls ended with issue resolved.

Work was split into split shifts, This made work days long. Had good relationships with both management, supervisors and fellow employees.

come in open log on to my cumputer have a 15-20 min huddle. Log in and then take calls

terrible terrible company!!!! they care absolutely nothing about their drivers, they go out of their way to make sure u work ur entire 8-10 hrs non stop, they schedule ur work day excluding any type of break including lunch or bathroom breaks and they frown on it if u call in for a bathroom break, they make big money from CDL training so in order to – more... "always need drivers" they have soooooomany rediculous rules that they know you cant follow so drivers get fired daily!!! thus always being short drivers and needing to run another CDL class,drivers are givin (2) sick days per yr! the mechanics are rejects from pepboys and other garages so not much gets fixed on the buses so the buses are mostly in poor shape but they continue to send the buses out, to them, if it's not broken down on the side of the road it's a good bus. dispatchers and schedulers are rude, 1 particuler female dispatcher is solely the cause of large numbers of drivers quitting but managment looks the other way, i have several friends who still work there and they say it has gotten worse since they moved from pennsauken to lawnside nj because now they(mang.) are behind security doors(sad) so glad i got out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i make less but THANK GOD i have my sanity back!!! nolonger a TRAINED MONKEY who knew how to drive!!! if u can avoid this place PLEASE DO!!!!!!!!! – less

they are a great bunch of people to work around and the atmosphere was great

AFTER OVER 7+ YEARS IN THE CALL CENTER I HAVE EXPERT KNOWLEDGE OF CUSTOMER SERVICE CARE I HAVE LEARNED TO BE PATIENT ADJUSTABLE AND ALERT DEALING WITH CUSTOMERS TAKES A GREAT EMPATHY CUSTOMERS NEED TO KNOW YOU RELATE THAT YOU WANT TO HELP AND SOME TIME TO VENT YOU MUST BE ABLE TO LISTEN

Horrible company to work for. Everything is backwards. They know nothing about teams let alone the benefits.

Must be able to handle multiple roles; i.e. accountant, payroll manager, human resources, etc. Fast paced job; never knew what to expect at any given moment. Management was generally pleasant to work with, although demanding.

A typical day is multi-tasking events. I am responsible for all fazes of daily operations. I have learned employees personalities and how to deal with each circumstance based on the employees well-being. We have a very supportive Management team. The hardest part of my job is the traveling piece.The hardest part of my job is that I am away from home – more... 5 days out of a week. This enables me to do the home functioning faze of my personal life. The most enjoyable part of the job is working with people to mentor them and train them to the best of their capacity. – less

My typical day starts a crazy drive on 52 west. If you do not mind traffic they your day starts off fine. An early arrival at work starts your day off smoothly. Logging on to the computer and phones and getting ready for the phone calls. Reserving transportation for the elderly, disabled, canceling rides they previously booked, taking customer complaints, – more... data entry, and confirming reservation on a call back basis when needed. 8 hours of that and then the drive home on the busy 52 going east. The co workers are a joy to have a comfortable joke with, and the hardest part is not being appreciated or recognized for the good work you do. The enjoyable part though is talking to those special clients that can bring an immediate smile to your face when you recognize their voice over the phone. – less

Pick up and drop off passengers to there destination. Assit passengers on and off the bus, also make sure that safety is your first priority.

A Typical work consists of supervising drivers, scheduling rides , answering phone inquiries,keeping routes at a productive status.
Management worked very close with Dispatchers, the were very helpful to us.
My co-workers worked as team members, we worked together to get the job done.
The hardest part of my job was when a driver had an accident or a – more... breakdown an we had people on the bus going to scheduled appointments.
The most enjoyable part of my job was having a smooth productive day. Also when we had lunches for all departments to eat and fellowship together. – less

I worked with a great group of drivers. We all worked well together. I had a great boss.

great mechanical work on buses new experience.
learning .oil changes tune ups brake repair.
trans mission service.

Management does not follow through with promised hiring conditions. The position was great! I loved the work. I worked daily on Financial issues that were going to cause a loss of operating and capital funding. I found this exciting and challenging. The people were great to work with! I learned to get any hiring promises in writing!

my co-workers are nice to work with and you can work all the overtime that they have.