FirstCare Health Plans Employee Reviews

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Poor management
Project Manager, PMO (Current Employee) –  Austin, TXApril 7, 2017
Good people, poor management.

Senior management doesn't listen. Too many projects are attempted with out the allowance of good planning.

No work from home policy.
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Worse than a train wreck
EMployee (Former Employee) –  Austin, TXJanuary 31, 2017
The technical environment is a disaster. 25-30 year-old HP mainframes run 50% of their business, and no one knows how to use it, or how to maintain it if there's a failure.
Sharepoint services are barely up to par with 2004 standards.
Management is slow to respond, if at all.
3 people we hired while I worked there quit before they made it 1 month.
HP MSA arrays are barely holding on and have multiple drive failures per week.
Work/life balance is non-existent. You may get popcorn and pickles once per quarter and they feel you should be grateful for that.
On-call rotation is handled poorly and your support calls are met with borderline hostility.
Pros
Close to H-E-B
Cons
Everything else
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Absolutely horrendous
Carer (Former Employee) –  CardiffNovember 25, 2016
Do not work for this company. You have no induction, no communication or support from office or any management. Booking clients time slots wrong/double booking staff to one client that only requires one member of staff. On call services who are supposed to be ON CALL FOR EMERGANCIES huffed and angrily said she "needed to go shopping" when I phoned to ask for help with directions after already running late due to NO TIME FOR TRAVEL between clients which is absolutely disgusting getting from one side of Cardiff to another. Absolute disgrace to the poor clients who are registered with them. Also lack of gloves/hygiene equipment in clients homes which goes against health and safety policies. AVOID much better companies out there
Pros
None whatsoever
Cons
Everything. Apart from the lovely residents.
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The People were fun to work with, but management was poor
Correspondence Analyst (Former Employee) –  Austin, TXNovember 14, 2016
Met a lot of really nice people at FirstCare but management was horrendous. I did get to play on the ping pong table which was fun and where we could all hang out at lunch.
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company was struggling to be profitable
Manager (Former Employee) –  Austin, TXNovember 9, 2016
frequent upper management changes and restructuring of departments, compensation is low, employee morale is low and not much advancement or training for advancement
Pros
flexible schedule
Cons
morale
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Inexperienced Managament
Reimbursement III Analyst (Former Employee) –  Austin, TXOctober 19, 2016
Management is not interested in taking the company into the future, There is potential there but it is not used and therefore will continue to ultimately struggle.
Cons
Archaeic
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Nice place to work with relaxed work environment
Customer Service Representative (Former Employee) –  Lubbock, TXSeptember 22, 2016
A great place to work and have a productive day with work but not be stressed with the daily woes of a job. I would say the hardest part of the job was just making sure you remember where to look in the system for answers to question.
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Lacks Integrity
Former Employee (Former Employee) –  Austin, TXJune 13, 2016
This place has the worst management team I've ever worked with. The Lubbock office seems to be more friendly and the people are easier to work with. The Austin office; however, is a nightmare. The SVP of Compliance is rude and condescending and the HR department is completely unprofessional. To top it off, the CEO has no idea what to do the change the company. He thinks that a drop in voluntary terminations from 60 to 40 over the same six month period (from one year to the next) is impressive, but it's not, especially in a company of only about 340 employees. This is place is going to sink. While the company may feel like a good place to grow, it's anything but. No room for growth, no internal promotions, and not grooming.
Pros
Location was convenient
Cons
The Austin location has no appreciation for employees
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Customer Service Supervisor (Current Employee) –  Lubbock, TXJune 7, 2016
I think the call center environment at FirstCare is great. I just think the management from senior management down should be better.
Pros
benefits
Cons
cost of benefits and growth
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FirstCare has a lot of work to do starting from within
Customer Service Representative (Former Employee) –  Lubbock, TXMarch 28, 2016
I wish First care all the best. It has a lot of good and a lot of bad policies and procedures and needs to work to pay people what they deserve.
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Started great, but dreadful ending
IT (Former Employee) –  Austin, TXMarch 2, 2015
Started off at FC in a great upbeat and family friendly regional office, no complaints. After working at the corp. office in Austin though, I found a completely different type of office environment. A very impersonal and cold setting. With some of the worst direct and upper management in our specific team, even managing and excelling in numerous projects and administration tasks, there was no avenue toward advancement. That same bad leadership gave way to the decimation of an entire team. Given new management, I'm certain things might be better, but too little too late for numerous good, knowledgable, experienced and tenured employees. After witnessing 3 layoffs, job security is definitely not a high point these days.
Pros
Only in regional offices, the environment is great
Cons
Poor management, inadequate supervisors/leads
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Family Feel
Human Resources Professional (Former Employee) –  Austin, TXFebruary 23, 2015
This company is large enough to have to feel like corporate America, but small enough to feel like family. Overall, it's a fun place to work and seems to be heading in the right direction.
Pros
family feel
Cons
management a little old school.
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productive smell good place
Administrative Assistant (Former Employee) –  Lubbock, TXJanuary 29, 2015
I loved working here because of the smells in the store. I also loved the merchandise in the store as well, I was able to help customers look for things they never thought of like candles for there holders or using a square mirror rather than a rectangle or square one. loved helping people decorate rooms in there homes without seeing the room.
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Good company with lots of overtime available
Claims Analyst II/Adjustment Specialist (Current Employee) –  Austin, TXOctober 30, 2014
High production environment with high stress work and workload. Very intellectually stimulating with many changes in processes and systems, making it a challenging yet satisfying workplace. The Managers work just as hard as the employees and try to be as helpful and invested in every employee equally. The hardest part of this position is the production requirements and constant auditing. The most enjoyable part of this job is the fact that everyone works hard together and we all seem to understand each other.
Pros
Work through lunches, tons of overtime and flexible schedule.
Cons
It's pretty hard to move up in the company.
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Constantly changing management
Manager (Current Employee) –  Austin, TXAugust 30, 2014
Company continues to hire vice presidents while taking about reducing staff and losing money.
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Opportunity for growth
Research Analyst (Former Employee) –  Austin, TXAugust 22, 2014
Leadership needs to work to promote employee motivation and employee retention.
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Nice place to work
SENIOR MEDICARE OPERATIONS ANALYST (Former Employee) –  Austin, TexasAugust 18, 2014
Compensation and advancement are limited but the environment is very family like
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A company that is moving forward and growing in the Texas healthcare market.
Sr. Project Manager (Current Employee) –  Austin, TXApril 13, 2014
Extremely busy with the Affordable Care Act implementation, NCQA accreditation, building a new PMO, and reshaping business partner expectations for future growth.

The hardest part is reshaping the culture; the most enjoyable is the quality of people who work there.
Pros
Excellent leaders, committed to becoming the best possible health care plan in Texas.
Cons
Overburdened staff.
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great great great!
Customer Service Representative (Former Employee) –  Lubbock, TXMay 29, 2013
I wish i could have this job back! Atypical day was enjoyable building relationships with members, and the co-workers were all young and we were all eager for new opportunity.
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Nice place
Pre-Auth nurse (Former Employee) –  Lubbock, TXFebruary 5, 2013
They are all about the patient but even more about the money and they will do what ever is needed
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Overall rating

3.0
Based on 23 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
2.7
Job Security/Advancement
2.2
Management
2.4
Culture
2.7

FirstCare Health Plans Reviews by Location