FirstCare Health Plans Employee Reviews in United States

Showing all 15 reviews
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Lacks Integrity
Former Employee (Former Employee) –  Austin, TXJune 13, 2016
This place has the worst management team I've ever worked with. The Lubbock office seems to be more friendly and the people are easier to work with. The Austin office; however, is a nightmare. The SVP of Compliance is rude and condescending and the HR department is completely unprofessional. To top it off, the CEO has no idea what to do the change the company. He thinks that a drop in voluntary terminations from 60 to 40 over the same six month period (from one year to the next) is impressive, but it's not, especially in a company of only about 340 employees. This is place is going to sink. While the company may feel like a good place to grow, it's anything but. No room for growth, no internal promotions, and not grooming.
Pros
Location was convenient
Cons
The Austin location has no appreciation for employees
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FirstCare has a lot of work to do starting from within
Customer Service Representative (Former Employee) –  Lubbock, TXMarch 28, 2016
I wish First care all the best. It has a lot of good and a lot of bad policies and procedures and needs to work to pay people what they deserve.
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Started great, but dreadful ending
IT (Former Employee) –  Austin, TXMarch 2, 2015
Started off at FC in a great upbeat and family friendly regional office, no complaints. After working at the corp. office in Austin though, I found a completely different type of office environment. A very impersonal and cold setting. With some of the worst direct and upper management in our specific team, even managing and excelling in numerous projects and administration tasks, there was no avenue toward advancement. That same bad leadership gave way to the decimation of an entire team. Given new management, I'm certain things might be better, but too little too late for numerous good, knowledgable, experienced and tenured employees. After witnessing 3 layoffs, job security is definitely not a high point these days.
Pros
only in regional offices, the environment is great
Cons
poor management, inadequate supervisors/leads
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Productive and an interesting place to work, with a ping pong table.
Recovery Specialist (Current Employee) –  Austin, TXSeptember 5, 2012
I haven't been there long, but it seems stable. They are an open company and like most companies there are those leaders who shouldn't be leaders, but for the most part the employees and management staff are fair and productive.
Pros
$3k per year allotted towards higher eduction and decent health benefits.
Cons
not a lot of room for advancement.
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Nice place to work
SENIOR MEDICARE OPERATIONS ANALYST (Former Employee) –  Austin, TexasAugust 18, 2014
Compensation and advancement are limited but the environment is very family like
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Family Feel
Human Resources Professional (Former Employee) –  Austin, TXFebruary 23, 2015
This company is large enough to have to feel like corporate America, but small enough to feel like family. Overall, it's a fun place to work and seems to be heading in the right direction.
Pros
family feel
Cons
management a little old school.
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A company that is moving forward and growing in the Texas healthcare market.
Sr. Project Manager (Current Employee) –  Austin, TXApril 13, 2014
Extremely busy with the Affordable Care Act implementation, NCQA accreditation, building a new PMO, and reshaping business partner expectations for future growth.

The hardest part is reshaping the culture; the most enjoyable is the quality of people who work there.
Pros
excellent leaders, committed to becoming the best possible health care plan in texas.
Cons
overburdened staff.
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Good company with lots of overtime available
Claims Analyst II/Adjustment Specialist (Current Employee) –  Austin, TXOctober 30, 2014
High production environment with high stress work and workload. Very intellectually stimulating with many changes in processes and systems, making it a challenging yet satisfying workplace. The Managers work just as hard as the employees and try to be as helpful and invested in every employee equally. The hardest part of this position is the production requirements and constant auditing. The most enjoyable part of this job is the fact that everyone works hard together and we all seem to understand each other.
Pros
work through lunches, tons of overtime and flexible schedule.
Cons
it's pretty hard to move up in the company.
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productive smell good place
Administrative Assistant (Former Employee) –  Lubbock, TXJanuary 29, 2015
I loved working here because of the smells in the store. I also loved the merchandise in the store as well, I was able to help customers look for things they never thought of like candles for there holders or using a square mirror rather than a rectangle or square one. loved helping people decorate rooms in there homes without seeing the room.
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Opportunity for growth
Research Analyst (Former Employee) –  Austin, TXAugust 22, 2014
Leadership needs to work to promote employee motivation and employee retention.
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Safe inviroment
Medicare Contract Temp Agent-Through TRC Staffing (Former Employee) –  Austin, TXJanuary 30, 2013
Temp to hire project. Safe work inviroment but not enough work to be done. Spent a lot of time sitting and waiting for work.
Pros
close to my house
Cons
temp
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great great great!
Customer Service Representative (Former Employee) –  Lubbock, TXMay 29, 2013
I wish i could have this job back! Atypical day was enjoyable building relationships with members, and the co-workers were all young and we were all eager for new opportunity.
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Constantly changing management
Manager (Current Employee) –  Austin, TXAugust 30, 2014
Company continues to hire vice presidents while taking about reducing staff and losing money.
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Nice place
Pre-Auth nurse (Former Employee) –  Lubbock, TXFebruary 5, 2013
They are all about the patient but even more about the money and they will do what ever is needed
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Overall rating

3.5
Based on 15 reviews
5 stars
4 stars
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1 star

Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
2.5
Job Security/Advancement
2.2
Management
2.8
Culture
3.2

FirstCare Health Plans Reviews by Location