EMployee (Former Employee) – Austin, TX – January 31, 2017
The technical environment is a disaster. 25-30 year-old HP mainframes run 50% of their business, and no one knows how to use it, or how to maintain it if there's a failure. Sharepoint services are barely up to par with 2004 standards. Management is slow to respond, if at all. 3 people we hired while I worked there quit before they made it 1 month. HP MSA arrays are barely holding on and have multiple drive failures per week. Work/life balance is non-existent. You may get popcorn and pickles once per quarter and they feel you should be grateful for that. On-call rotation is handled poorly and your support calls are met with borderline hostility.
Carer (Former Employee) – Cardiff – November 25, 2016
Do not work for this company. You have no induction, no communication or support from office or any management. Booking clients time slots wrong/double booking staff to one client that only requires one member of staff. On call services who are supposed to be ON CALL FOR EMERGANCIES huffed and angrily said she "needed to go shopping" when I phoned to ask for help with directions after already running late due to NO TIME FOR TRAVEL between clients which is absolutely disgusting getting from one side of Cardiff to another. Absolute disgrace to the poor clients who are registered with them. Also lack of gloves/hygiene equipment in clients homes which goes against health and safety policies. AVOID much better companies out there
Customer Service Representative (Former Employee) – Lubbock, TX – September 22, 2016
A great place to work and have a productive day with work but not be stressed with the daily woes of a job. I would say the hardest part of the job was just making sure you remember where to look in the system for answers to question.
Former Employee (Former Employee) – Austin, TX – June 13, 2016
This place has the worst management team I've ever worked with. The Lubbock office seems to be more friendly and the people are easier to work with. The Austin office; however, is a nightmare. The SVP of Compliance is rude and condescending and the HR department is completely unprofessional. To top it off, the CEO has no idea what to do the change the company. He thinks that a drop in voluntary terminations from 60 to 40 over the same six month period (from one year to the next) is impressive, but it's not, especially in a company of only about 340 employees. This is place is going to sink. While the company may feel like a good place to grow, it's anything but. No room for growth, no internal promotions, and not grooming.
Location was convenient
The Austin location has no appreciation for employees
Started off at FC in a great upbeat and family friendly regional office, no complaints. After working at the corp. office in Austin though, I found a completely different type of office environment. A very impersonal and cold setting. With some of the worst direct and upper management in our specific team, even managing and excelling in numerous projects and administration tasks, there was no avenue toward advancement. That same bad leadership gave way to the decimation of an entire team. Given new management, I'm certain things might be better, but too little too late for numerous good, knowledgable, experienced and tenured employees. After witnessing 3 layoffs, job security is definitely not a high point these days.
Only in regional offices, the environment is great
I loved working here because of the smells in the store. I also loved the merchandise in the store as well, I was able to help customers look for things they never thought of like candles for there holders or using a square mirror rather than a rectangle or square one. loved helping people decorate rooms in there homes without seeing the room.
High production environment with high stress work and workload. Very intellectually stimulating with many changes in processes and systems, making it a challenging yet satisfying workplace. The Managers work just as hard as the employees and try to be as helpful and invested in every employee equally. The hardest part of this position is the production requirements and constant auditing. The most enjoyable part of this job is the fact that everyone works hard together and we all seem to understand each other.
Work through lunches, tons of overtime and flexible schedule.