Very stable workplace, not so great job.
Customer Service Representative (Former Employee) – Fairlawn, OH – December 3, 2014
The hiring process was very intensive, and I was very excited for this job. It's a very stable workplace (they need good phone reps) with plenty of overtime you can pick up weekly. I advanced quickly to the billing department. Unfortunately, being screamed at by customers over the phone took a toll on me pretty quickly. Customers would be immediately screaming at you when you answered the call, and there was really nothing you could do about it. You try to help them, but really, your job is to convince the customers that their bill is correct and they really do owe $_____ for electricity/their meter hasn't sped up/nobody is stealing their electricity. Also, it is nearly impossible to get time off. While you're still a temp (and you have to start as a temp), you basically sign up for 6 months with NO time off, period. Also, you only get a 30 minute lunch and two 15 minute breaks; not nearly enough to decompress and calm down before getting back on the phone again.
Also, they treat the employees like children. For example, one person hit his head on an AC unit while talking on his cellphone (his boss called him while he was in between training sessions). After that, you weren't allowed to WALK and TALK on your cellphone at the same time during breaks. They just...don't trust you at all.
extensive overtime opportunities, great management support, room for advancement.
short breaks, you very frequently get screamed at by customers and there's no way to avoid it, very hard to get any time off.