Customer Service Representative (Bank Teller) (Former Employee), Canton, MI – September 7, 2014
• Responsible for money transactions including deposits, transfers and withdrawals • Managing customer accounts including openings and closings • Solving customer concerns and issues with their accounts • Assisting customers in explaining online banking and bank policies • Handling multi tasks to support both walk in as well as drive through customers – more... at the same time • Working on filmable and balancing sheets on weekly basis • Issuing money orders, gift cards and official checks • Adhering and maintaining bank security procedures • Familiarity with western union money transfer and copay, cash advances • Hands on experience with bank computer systems – less
Customer Service Supervisor/Client Champion III (Current Employee), Flint, MI – September 4, 2014
Pros: paid holidays and vacations.
Cons: very understaffed in the branches
This job has helped me strengthen my customer service and team work. I have learned to prioritize all daily activities to succeed. I have developed many relationships with clients that keep them returning for me to offer solutions for their everyday life. At times boundaryless communication has been a struggle; concerns about staffing, branch needs, – more... and improved processing are set aside by members of the management team. – less
Mortgage Consultant/Account Specialist I (Current Employee), Saginaw, Michigan – August 19, 2014
This has been an extremely enjoyable place to work and I have become experienced working with consumer loans as well as mortgages that are backed by the institution as well as Fannie Mae and Freddie Mac. The day does not get to be overwhelming and being productive is always top notch as far as importance.
Inbound Banker (Current Employee), Flint, MI – August 3, 2014
Pros: abundance of overtime, constantly learning new skills.
Cons: fast pace environment.
Answering client inquires, working in fast paced and sometimes stressful environment. The management team are hands on and most have worked their way up in the company in an entry level position. Co-workers are team players that look out for each other and help each other to grow. The hardest part of the job is all the information that one has to retain – more... to complete job effectively and proficiently. This also is an advantage to learn so many different aspects of the job and allow you to learn bits and pieces of other roles and positions of the company that allow you to grow within the corporation. – less
Lead Teller/Supervisor Wadsworth Center Branch (Current Employee), Wadsworth, OH – July 14, 2014
A typical day involved processing customer request, opening accounts, managing tellers, manage cash flow coming into and going out of the bank, and ensuring proper operation and regulations of the bank and government.
Universal Banker (Current Employee), Mansfield, OH – May 12, 2014
Cons: drama, politics, favortism
Typical day includes handling cash transactions, customer service and setting up new accounts. Hardest part of the job is dealing with drama of small staff. I have learned a lot in regards to the financial aspect of business and financial planning. I have learned more cross selling strategies to help me further my sales career.
Produce and analyze various reports which includes meeting daily and monthly deadlines.
Senior Analyst (Former Employee), Flint, MI – April 22, 2014
Pros: healthcare. good working environment
Cons: down time due to system failure
I am a self-starter with ability to work independently and meet deadlines with minimal supervision. I was assigned several accounts to reconcile on a daily and monthly basis. My assignments were prioritized to ensure all accounts were balanced and all exceptions were identified and brought to the appropriate managers' attention if needed. I had a good – more... working relationship with several departments throughout the corporation. I have the ability and willingness to work well within a team environment. I received several recognitions from fellow co-workers for assisting them in resolving issues. I recognized co-workers for their efforts in assisting me as well. The hardest part of my job was writing procedures. The most enjoyable part of my job was the researching and resolving the exceptions. – less
Client Champion 1 (Current Employee), Saginaw, MI – February 19, 2014
I am a full time teller. I love to be neat and organized so I find myself cleaning out drawers and cabinets. I enjoy working on task that is given to me. I usually work on most of the audit task that is due monthly, quarterly, or annually. I am very up beat and happy person that keeps the other employees laughing and having a great time at work. I am – more... a very hard worker that puts the clients first at all times. I enjoy helping clients with their financial needs and referring them to the banker to help the bank and our clients. – less
Client Service Representative (Former Employee), Hartland, MI – January 17, 2014
Pros: working in banking, meet great customers, and experience.
Cons: low pay, bank was bought out due to financials.
I was a client service representative that managed customers bank accounts. Ordered banking supplies and sold banking products. Immediate management was great. Did not have much interaction with higher level management.
To process and close all loans in a timely manner with no errors. Review and analyze documentation in order to clear to close loans.
Consumer Loan Processing Specialist (Former Employee), Flint, MI – November 13, 2013
To develop and maintain knowledge of all loan products, bank policies and procedures within the bank to better myself within the department. To complete all regulatory training to help be make the correct decision to resolve issues to process loans without error. I display a high level of energy in my position. I’m very eager to help with my department – more... as needed. I’m a very reliable employee and my attendance is excellent. My work ethic is one of my strongest qualities. I interact well with employees within and outside of the department. I always do my best to resolve any issues that the personal banker or management brings to my attention in a timely manner. – less
Tammy Pratt- Branch Manager (Current Employee), Flint, MI – October 7, 2013
Pros: hour lunch breaks
Cons: health care
Normally a prety busy branch but our clients care about us and we care about clients. I love when clients that have been with the bank for years come in and they have anew life event they cant wait to share with us or need help with and we know for different things we can lean on our clients too.