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FIS Global
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201 reviews

FIS Global Employer Reviews

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Worst Company Ever Worked For
executive assistant (Former Employee), orlando, flJuly 11, 2014
Not "2013 best places to work for". Typical day at work very slow, uncommunicative and boring. Learned that the position had no purpose. Management is unfriendly and long term generation of management is unwilling to delegate work to protect their job security.

Nothing enjoyable about the job.
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Company Layoff
Customer Service Associate I (Former Employee), Little Rock, ARJuly 8, 2014
I planned to stay as long as I could but this company is not guranteed to stay open,
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Customer Service Re
Customer Service Representative (Former Employee), Northport, ALJune 30, 2014
Good work environment. Fast pace customer service for prepaid debit cardholders.
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Very professional atmosphere
Client Product Support Representative I (Current Employee), Saint Petersburg, FLJune 28, 2014
Pros: solid company
Cons: healthcare
Very professional atmosphere
• Provided personal technical applications support to customers, representatives and distributors
• Research all customer’s inquiries on their BP transactions; troubleshoot technical issues and either fix the problem via the telephone or replace units as needed, including pin-pads, terminals and printers
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FIS is a large global company with many opportunities.
Financial Analyst II (Former Employee), Saint Petersburg, FLJune 27, 2014
While at FIS I enjoyed the ability to work independently and make decisions on my assignments. I was surrounded by a group of very dedicated employees which I can say were friends as well. Many of the employees have been there for many years (some over 25) and several have left for other opportunities and come back to FIS. I believe this says a lot – more... about a companies culture. The hardest part was some very long hours at the end of the month in order to get everything completed for month end. However I enjoyed the satisfaction of finalizing the month and moving onto the next month. – less
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paid well
Head Cashier (Current Employee), Milwaukee, WIJune 24, 2014
Pros: great benifts, free food, free tickets to events
Cons: stressful managers, early shifts
Greeting customer
Satisfying customer needs and wants
keeping a clean work space
balancing drawers and the end of shift
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Great Work Culture
Information Technology Intern (Former Employee), Milwaukee, WIJune 22, 2014
- Managers weren't micromanagers.
- Great place to work. Fun and Energetic employees.
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Exciting Financial high call volume call center, with unexpected issues and solutions at a high momentum.
Customer Service Associate (Former Employee), Northport, ALJune 13, 2014
Pros: experience with many customers over the usa, providing surport to over 100 customers over the usa.
Cons: the fear of not know the next issue
Provided customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound
customer issues. Escalates more technical product-related issues to the proper product support of the
department. Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted
percentage of those inquiries. – more... Troubleshoots customer problems, identifies the root cause of the problem, and uses
tool and resources appropriately to determine how to resolve customer problems. Follows up on escalated issues
with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Tracks and documents
inbound support requests and ensures proper notation of customer problems or issues. Updates customer
information and ensures accurate entry of contact information. Obtain the standards of the job, such as quality
standards, adherence to schedule, and average handle time. May provide guidance and/or mentoring to less
experienced Customer Service Associates - Consumer – less
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fast paced
Customer Service Rep (Current Employee), Saint Petersburg, FLJune 10, 2014
What i do from day to day is take inbound calls from credit/debit card holder. I assist with any inquiries they may have in regards to their cards. Examples; Card activation, Provide accurate account balance,Next payment due on credit card, update cardholders info. I like interacting with different personalities on a daily basis, but don't like when – more... I can't help them with a certain issue because it is something their bank or credit union doesn't allow us to do. I love my co-workers we keep each other motivated and if one person doesn't know an answer to a question everyone is willing to help them answer that question. Management is always available as well, we have a group IM chat with the managers and employees that we use so if a manager is on the phone they can still answer a quick question. – less
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Very bad company to work for
Customer Service Associate (Former Employee), St. Petersburg FLJune 7, 2014
Pros: free cofee and nice music in the cafeteria, nice-workers
Cons: short break, mandatory overtime, bad supervisors/managers
Oh my god, I don't even know where to start. I worked in the EBT department, managers and supervisors are not very friendly, they are very arrogant, incompetent and they encourage bad behaviors. I was bullied most of the time by supervisors and team-leaders. They are not trust worthy. When you discuss something personal with them, the managers and supervisors – more... told other employees. Before you know it, everybody in your business. They only promoted their friends and the one that they like. If you are not in their circle, they don't like you. Managers and supervisors are not a very good example; they gossip and slander people's name for no apparent reason. They don't focused on their work, they always outside smoking or just walking around gossiping. They are actually getting pay for doing nothing. I was so tired of that company, I run as fast as I can and never look back. Very depressing and a hostile environment. I left my home happy in the morning, and went back home crying because I was always being bullied by supervisors. The worst thing is, HR department let them get away with it. HR department pretend they don't know what is going on. Just pure drama. I will not even wish for my enemies to work for that company. – less
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Fun work place
Senior Data Control Associate (Current Employee), Little Rock, ArJune 6, 2014
Pros: pay
Cons: health care
The job is very repetitive. Expect to do the same thing each day with very little change. Management is helpful when needed. My coworkers are great. The hardest part of my job is, being the first, and last line of defense. The most enjoyable part of my job is gaining the experience I need to move forward in my career
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No job Security And Awful Management Department and HR Department
Fraud Support Analyst (Former Employee), Saint Petersburg, FLMay 25, 2014
Pros: good benifits
Cons: management is horrible to say the least. no job security.
A typical day at work is as normal as any other work place when you start. I learned a great deal about Fraud Prevention. Management is Horrible, you can't trust then this is also the same with their HR Department. They fire people left to right on this Fraud Department. They have several Leads and Supervisors that like to bully people. I was a victim – more... of it there by one particular lead and a supervisor. Leads, Supervisors as well as Management in general have a double standard. They have preference for certain employees but not on others. They fired me for no reason and without warning. Some how they made a story that I was hanging up on a Supervisor line we had to call almost all the time for approval because we were limited to what we could do and if for any reason you had to call during lunch time between 11am to 2pm you would have to keep calling and calling until you get someone. They were busy most of the time and on some occasion they would deactivate the line so that we stop calling, forcing us to get up and find someone. The HR Department didn't even bother to find the facts either. Recently I found an ex co-worker that found out from a Supervisor that they wanted to fired me sooner but weren't able to find anything. In Fact this person was shocked when it found my statistic and how good they were. This person could not believe what happened to me. I still have proof of my stats in case somethings happens down the line. They even made a false claim that I was hanging on the customers. My Supervisor was monitoring everyday to verified it and She found no evidence I was doing this and gave a full report of the finding to the Director. My destiny sealed when my supervisor abruptly quit, transferring me to different supervisor which sealed my fate. Also they were putting a lot of pressure with the wrap time and calls handling time since they introduce a new fraud detection system. Cardholder were holding for up to 1 hour because the new system was not working properly so Management was under fire from The One person responsible for the entire department. This problem was going on for months, making us work on our days off and it was mandatory. You didn't have a choice. And on top of all that they will force you to work on all the holidays as well. This department doesn't have a manager, only team leads, supervisors and directors. My co-workers were good for the most part, except for a few. The hardest part about this job was Management. They harassed and bullied people to much and make it a hostile environment At The Fraud Department. I hope that this department and all phone department in that work on the phones in FIS be investigate for irregularity and abuse at the work place. The most enjoyable part of the job was that it was easy and anyone could do it. If you go work for FIS don't count on this job as being safe because it is not. I have recently gone to several interviews and some of the recruiters have mentioned that they have seen a lot of people from FIS Recently. Hopefully this will help anyone that might be looking at this company specially in Fraud. – less
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N/A
Customer Service Representative (Current Employee), Saint Petersburg, FLMay 22, 2014
Handling fast and sometimes steady calls is exciting and keeps me on me active
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The most Enjoyable part of job
Customer Service Rep (Former Employee), Little Rock, ArMay 22, 2014
Pros: high call volume no breaks between calls
Cons: outsource a lot of contracts
I made a lot of friends that I am still friends with till this day even though i know longer work there
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Great opportunity
Technical Support Representative II (Former Employee), Philadelphia, PAMay 18, 2014
the most enjoyable part of the job was the interactions with my co-workers.
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Productive fun place to work
Account Services Associate I (Current Employee), Little Rock, ARMay 14, 2014
Pros: cool
Cons: very technical
productive fun place to work. Very good place to work. Enjoyed working for this company.
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very unprofessional company to work for.
Inserter Operator (Former Employee), Brown Deer, WIMay 5, 2014
Pros: wages
Cons: lack of management
Management has not a clue of what they are doing. No training for them. Advancement is based on your friendship with the boss not on qualifications. Co workers were good people.
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customer service.
CUSTOMER SERVICE ASSOCIATE (Former Employee), Little rock ArkansasApril 28, 2014
I answered phone call for food benefits. It was a call center and I loved the environment.
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Good Job
Consumer Care Associate (Former Employee), Saint Petersburg, FLApril 28, 2014
Pros: everything
Cons: pay wasn't good
I enjoyed working for FIS. I would go back at any time, except I received a job with better pay and benefits.
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Not a very good work enviroment , poor mangement
Assisting the department (Current Employee), Saint Petersburg, FLApril 20, 2014
Pros: cooworkers are very friendly
Cons: dirty work space
No life work balance, poor benefits and salary is not commensurate with experience and education.

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