Exciting Financial high call volume call center, with unexpected issues and solutions at a high momentum.
Pros: experience with many customers over the usa, providing surport to over 100 customers over the usa.
Cons: the fear of not know the next issue
Provided customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound
customer issues. Escalates more technical product-related issues to the proper product support of the
department. Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted
percentage of those inquiries. – more... Troubleshoots customer problems, identifies the root cause of the problem, and uses
tool and resources appropriately to determine how to resolve customer problems. Follows up on escalated issues
with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Tracks and documents
inbound support requests and ensures proper notation of customer problems or issues. Updates customer
information and ensures accurate entry of contact information. Obtain the standards of the job, such as quality
standards, adherence to schedule, and average handle time. May provide guidance and/or mentoring to less
experienced Customer Service Associates - Consumer – less