Pros: beautiful location, great cafeteria, flex schedule
Cons: very negative culture, people unwilling to work as a team, lack of help from others as needed or requested
Current culture is quite negative, due mainly from the continued existence of veteran, bitter, resistant to change staff. I believe this company has the potential to be a top notch place to work once these very negative individuals are all weeded out - this was strongly in process when I left the company in 2011. Metavante is the best acquisition that – more... FIS has made, as this company is people driven, and not all about the bottom line. – less
Business Systems Analyst II (Former Employee), Saint Petersburg, FL – June 16, 2013
Pros: the duties assigned we almost idntical to a previous position i had, it made the transition much easier.
I learned that it is more difficult to balance work and everyday life. I am a single mother of a 5 year old son and the commute to St Petersburg was negatively affecting our daily lives more than I was comfortable with.
General Services Clerk Specialist (Current Employee), Canton, MA – May 30, 2013
Pros: free lunches
Cons: shortbreaks
Co-workers all work together as a team. Company recognizes your work. Currently working on work/life balance. Frequent activities for everyone and giving back to the community.
CSR (Former Employee), Milwaukee, WI – April 18, 2013
Poor management Training delay not respected Irrealistic goals Lot of pressure Low compensation Consider yourself temporary, you'll be fired without purpose. High call volume. If you do not want to waste your valuable time, forget about this company.
Cons: procedures are constantly updated constant re-certifications are required.
FIS is a leading business in the financial world. They are good at what they do, and they are constantly updating their views and procedures to help and make sure clients as well as consumers are helped.
I've been employed with the company for 3+ years and everyday since December 2012 I've been searchingrate something else. Management tends to set high goals for their Collections Dept and when the million dollar amount is collected for the month they want force feed you the idea that 1% of what you brought to the table is fair!
If they discontinue – more... commission for this job all tenured agents will leave! The starting pay rate is atrocious and the preferential treatment that's given to those that brown nose is ridiculous.
I've worked with the company long enough to see many come and go. You are given annual merit increases between 06¢-19¢ If you're a standard floor rep (and that's per year and performance based). I can guarantee you will never see above that amount regardless of perfect attendance and what millions of dollars you bring in.
Management acts accordingly depending on how they "feel" about you and not performance. The turnover rate for my department is astounding and the only reason is because management does not compensate or reward for any actual "hard" work. If you're given the example of the agents that make exorbitant amounts of money in commission, take it with a grain of salt because those are the agents that are shown extreme favoritism.
The false promise of working 1 weekend a month for full time employees hasn't been true since 2011. And the management handles supervisor calls in a fashion that's distasteful. For example, you would have an irate consumer who is upset with you for confusion caused by "frequent" system issues (that are out of your control) and will demand to speak with a supervisor who will come to you and literally give you the 3rd degree on why it's even a supervisor matter. It's enough to have to explain the purpose of you requesting their help but for you to patronize me as much the person over the phone is simply unethical.
I wouldn't recommend this job to my worst enemy. You will laugh at the constant rhetoric about togetherness and teamwork when at the end of the month it will dwindle down to personal accountability and personal gain (for management!)
If you would pay agents for what they're worth and value those that actually stay, the environment would be much better and quality of work would improve! – less
Subject Matter Expert (Current Employee), Northport, AL – March 7, 2013
Pros: benefits
Cons: hours, instability within departments, lack employee relations.
Working for FIS is challenging. There are good days and there are bad days. It is not the type of job that allows you to perform to the best of your abilities and go home feeling like you accomplish something. FIS expects alot from their employees and if you do not meet the company's expectations, they will definitely make you aware of it. I have worked – more... for this company for a year now, and unlike others, I have seen many come and go, but I am fortunate to still have job in this tough economy. The benefits are an advantage but you work hard to keep those benefits. The hours are strenuous, but if your department offers incentives it somewhat pays off for you in the end. Overall, it's not a bad place to work, just do the best you can do. – less
LOW PAY! HORRIBLE MANAGEMENT! MESSY OLD EMPLOYEES!
Collections (Former Employee), Northport, AL – February 23, 2013
Pros: they hire anybody
Cons: bad management from the top down, low pay, bad hours, horrible environment
This company is a job mill where you just get hired easy and fired easier. The employees hate their job and the company but in Alabama, especially the Tuscaloosa/ Northport area there isn't much else available but fast food restaurants and temp services. I would tell anybody to NEVER work there and NEVER EVER recommend working their to anyone you know. If – more... you do collections for them they will say its 8.00 a hour plus un-capped commission and then point out a selected few who make the commission. But the kicker is the rules and quotas for commission change every other week so you will NOT make commission...so what happens next? After you start missing commission they start coaching, then after a few more coachings its a write up and after that you are fired before long. All in all, its a cheap almost...well it IS a criminal company in my opinion because they DO violate the FDCPA and will make you as an employee do it! As a matter of fact, any college students who were contacted by FIS or "Complete Payment Recovery Services" during March of 2012 through May 2012 you were the people they were breaking the FDCPA with because they never sent any of you any letters in the mail prior to contacting you to collect on your rented text book. This is 100% true, so if you know anyone who ever said a collection agency called them about a text book they rented and they were collecting on behalf of Barnes and Noble but they would not move forward with the reason why they were calling because they needed to "update" your address....well, they never had your address, and they were lying to you which is a direct violation on top of not sending the mailed letter first before contacting you. True story. How do I know? Cause I was THERE, and I kept every document management handed out about "escalating the call" if the debtor refused to give their address. Also, if they didn't give their address their calls were sent to supervisor review and then sent back to the calling pool. – less
Friendly co workers and very helpful upper management. Great customers .
Bank Relations Representative (Former Employee), Saint Petersburg, FL – February 11, 2013
Pros: free lunches, meet our customers, travel out of town. parties, giifts.
Cons: needed more up to date equipement.
Speaking on the phone with my portfolio everyday and answering emails with their questions on their credit card program. Reviewing reports, ordering new credit card and designing them. Help the financial institution with their customers disputes and any problems that came up for them.
We learned how to handle a lot of stress and stressful situation – more... and calming and helping out the credit card managers at the financial institution.
Co workers did the same job and we always assisted each other and worked as a team.
The hardest part of the job at times was the amount of inquiries and problems that would come in if an institution had a major fraud problem with their credit card programs. We were always able to handle the issues and get everything back on track.
Most enjoyable part was speaking to my portfolio managers and enjoying their conversations and being able to be of help to them. – less
Fraud Analyst (Former Employee), Milwaukee, WI – January 14, 2013
this job is unlike most jobs people hold. It's an office job that requires it's employees to work on weekends and depending on your luck, you could be looking at working third shift on the weekends. Some people are easy to work with and some people are not. It's a demanding job with lots of turnover in the department. This job is not conducive to raising – more... a family or even spending time with one's family. All together, it's an interesting place to work in for the first few months because you are constantly learning of new fraud trends in EBT, but after a while it becomes repetitive. Nonetheless, I have to say that I did learn a lot, especially in terms of what to expect from a fast paced environment that requires precision with little margin for error and how to handle that pressure effectively. – less
Product Support Rep (Current Employee), St Petersburg, FL – November 28, 2012
Pros: benefits
Cons: compensation, atmosphere, lack of advancement
I've been with the company 4 years working in the credit card division. The work is stressful and the pay is horrible, however there are health and wellness benefits. With the exception of my team it can sometimes be a cold environment. People are not generally friendly and there's no camaraderie what so ever. They tend to do a lot of lay offs on every – more... level thus far i haven't come under the Chopping block. My managers are nice and work with my scheduling, however this is not widely acceptable as i was passed over for a promotion to another department over 15 minutes that i was actually willing to shave off my lunch hour but management in the other department just couldn't meet that request. I'd make FIS a last option if at all possible. – less
Customer Service Representative (Current Employee), Northport, Al – November 27, 2012
The company is a great company. FIS really takes advantage of security and they will not hesitate to take the necessary steps to ensure the safety of their client's information and their employees.
customer service rep (Former Employee), milwaukee – November 8, 2012
Pros: benefits
Cons: stressful low paying
I worked here for a year there was 16 in my team and I was the last to get fired. They are cery strict and have no olerance what so ever I did not meet anyone that was there for over 2 years.
Exempt Position (Former Employee), Little Rock, AR – October 29, 2012
Pros: great benefits
Cons: lack of leadership, development or training opportunities
The company and benefits overall were excellent, however, in any organization the reason a person would separate from it is not because of the benefits it's due to management. Senior management should ensure that their direct reports are providing their staff members with the opportunities for growth. And, that management is properly trained as well – more... in order to be an effective leader. – less
Call center (Former Employee), Milwaukee, WI – October 27, 2012
Pros: decent location
Cons: micromanagement and unrealistic expectations
Company hires call center employees via temp agencies. They clearly target bi-lingual employees so they do not have to pay for "translator services". Reverse discrimination daily. Employees receive lousy training. Typically one class is about 20 people. By the end of the 90 day probationary period, it is guaranteed that NONE of the employees will remain – more... with the company. Company runs reports constantly and expects punch ins/outs, breaks, lunches to be to the minute, which is impossible when the job entails talking on the phone with customers. Very poor work environment. Employees required to be at work at least 30 minutes before start of shift just to find a computer that is operating correctly, and to allow time to open all software programs, and set up workstation that is shared with many others. Everyday is 100% filled with stress. Terrible, terrible, management that is not interested in assisting employees at all. NO opportunity for advancement. – less
Customer Service Representative (Former Employee), northport,AL – October 20, 2012
Pros: benifits after thee probation period
Cons: to strict, liars
they give you a three month probation period with the promise of being hired on if you dont exceed a ceartain amount of tardies or absences i was currently enrolled in classes that were very important and i was told they would work around them i was never tardy and showed up late once so judgment day came the end of the probation period they fired me – more... told me they could not work with my school schedule and escorted me out...terribleexperiennce – less
They promise hiring to everyone and EVERYone gets fired after the 90-day probationary period. Do not take this personally. You did NOTHING wrong. They lie and they are by far the WORST company I ever worked for. Spread the word and discourage everyone from ever applying there. Good luck to you. You deserve much better than FIS Global.
Juana – October 27, 2012
They promise hiring to everyone and EVERYone gets fired after the 90-day probationary period. Do not take this personally. You did NOTHING wrong. They lie and they are by far the WORST company I ever worked for. Spread the word and discourage everyone from ever applying there. Good luck to you. You deserve much better than FIS Global.