Pros: on-site cafe, vending machines that accepts debit/credit cards, microwaves, refrigerators.
Cons: too much micro-managing, favoritism, pay not enough for the considerable constant changes and difficulty with our customers.
In the short time that I've worked at FIS, I have grown to learn more about assisting customers from a call center perspective than simply speaking to them face-to-face. Overall, the work is fun and do-able however, because of the nature of the job description, it can become very difficult and overwhelming most of the time. What has kept people there – more... is that we generally love who we work with but what can easily change someone's mind would be the constant changes in the department. – less