FIS Global Employee Reviews

Found 721 reviews matching the search
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Work
Escalation Lead (Former Employee) –  Saint Petersburg, FLSeptember 18, 2017
You are expected to be at work. Though sometimes you are told that you're not able to be on the floor until 1 minute before your shift starts. Taking calls from cardholder that are having trouble accessing their account, inquiring about the program that has been provided by their credit union or bank. Registering account for people that do not have access to a computer or device to register for the rewards program. Directing calls as requested by callers. Other related duties as assigned.
Pros
Able to work overtime and make extra money and good benefits
Cons
monitor strick breaks and lunches, mandated overtime on your day off
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Very Laidback
Data Control Associate II (Current Employee) –  West Deptford, NJSeptember 13, 2017
Very laidback environment. Only thing that I didn't like was that there were not many opportunities for career advancement. Also, pay could be a little bit higher but it's not too bad.
Pros
Laidback, easy
Cons
No room for advancement or higher pay
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fast paced
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Northport, ALSeptember 12, 2017
the was a great job to get your foot in the door to work in a office setting. the place taught how to deal with customers in a professional manor. this was a fast paced job due to all of the calls that came in back to back.
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Good Overall Experience
Consultant / Team Lead (Current Employee) –  Seattle, WASeptember 11, 2017
An average day at work was calm and structured, if there were any wrinkles it was due the client and not FIS. I was comfortable with the management style. It was in no way restrictive and I was not MICROMANAGED! The management staff trusted the team to complete the assigned duties in their own style and pace as long as goals were met.
Pros
Managemt style, casual culture
Cons
The clients lack of concern for the contractors.
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Enjoyed having 4 days off in a row!
Card Production Associate 1 (Current Employee) –  San Antonio, TXSeptember 10, 2017
Easy
Accuracy
Excellent Manager, hard-working, caring, leads by example
Permanent employees are not nice to temps
People
Easy work, open door policy did apply, days off were Sunday-Wed for 3 month than you would rotate to having Thursday-Sunday off. Awesome!!!!
Pros
4 days off a week in a row!
Cons
Pay
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Internal Audit Internship
Internal Audit Internship (Former Employee) –  Jacksonville, FL 32204September 9, 2017
As an intern I was exposed to the audit practice early. It was great seeing how an audit would be performed inside a company and how the employees being audited reacted to the situation.
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Excellent
Data Control Associate II (Former Employee) –  Woodbury, MNSeptember 7, 2017
FIS was an amazing company to work for. My coworkers and supervisor were amazing. Too bad our department had to relocate. I would probably still be there if they didn't relocate.
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Fast paced
Customer Service Representative (Former Employee) –  Northport, ALSeptember 7, 2017
Very consistent. Very strict rules. Quick training. Hands on and had some interactions of training with teammates on the floor and in class. The rules are very strict inside and outside. Didn't care too much for the mandatory overtime.
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Great Company
CSR II (Former Employee) –  Saint Petersburg, FLSeptember 4, 2017
Answering customer service calls for different companies... They make work fun! The benefits are great! The pay is good. They also have a cafe on site.
Pros
Benefits
Cons
Hours
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Great Pay
Chargeback Associate II (Former Employee) –  Milwaukee, WIAugust 30, 2017
Great pay for a good job. I enjoyed working at FIS and the fact I coukd choose what time I wanted to come in between the hours of 7 am and 8:30n with my children being school age.
Pros
Close to home
Cons
management
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Great people to work with
Phone Operator Fraud (Former Employee) –  Saint Petersburg, FLAugust 29, 2017
Overall a good job but very busy and fast paced, can be stressful on busy days and they do add more work as you work there without an increase of pay, also very strict about everything but it's all doable
Pros
Vacation
Cons
very strict
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Terrible
Customer service representative (Former Employee) –  Little Rock, ARAugust 27, 2017
Overtime is mandatory and will not be able to change shift. Really really really really did not like this job. Management did not do their job either. Terrible experience
Pros
Vacation pay
Cons
Overtime
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Great place to work
Assistant Manager - Quality (Former Employee) –  Gurugram, IndiaAugust 22, 2017
Got great opportunities
Had fun at work
Good management
Job security
Good team working together
Opportunities to participate in engagement activities
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Good place to work.
Help Desk Support Technician II (Current Employee) –  Jacksonville, FLAugust 21, 2017
Great perks, gym, 24/7 building access, good benefits, cafeteria, great view of the river, with access to the river walk, great central location downtown
Pros
Great location and perks
Cons
Small room for advancement and low compensation
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Excellent Job
Terminal Support, Assistance Specialist 11 (Former Employee) –  Saint Petersburg, FLAugust 21, 2017
Taking incoming calls; how to troubleshooting terminals; supportive; different culture; solving merchant problems when they are being rude; When the management identify your excellence job.
Pros
Support
Cons
Closing the departments down
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Bad supervisor; otherwise recommended
In-Bound Call Center Agent (Current Employee) –  Saint Petersburg, FLAugust 18, 2017
If it wasn't for the supervisor I would try and stay; albeit not the only reason why I want to leave. Otherwise it is a good company. I hope other people have better luck there.
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Production
Software Test Analyst ll (Current Employee) –  Menomonee Falls, WIAugust 16, 2017
It's ok here. Every job has its pros and cons at any company. Keep an open mind and do your work to the best of your ability. Seek out all training for your career to advance.
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Causal Work Place / Jeans, T-Shirts & Tennis Shoes
Data Control Clerk / Quality Assurance Specialist (Current Employee) –  Little Rock, ARAugust 15, 2017
Working and keeping Banks QA documentation update could be challenging at time due to some banks needing to change procedures regularly, but it was also a learning process in knowing how each bank does there work the same, but still have different ways of doing it. The work culture could be classified different due to work space not being available and at time resource needed to work not always readily available, this making it at times the hardest part of the job. The enjoyable part would be that you made a difference when you found/correct issues before they would effect the customer and or the bank.
Pros
Banking holidays and extra vacations weeks, but it was a causal work place, getting to wear jeans, T-Shirts and tennis shoes
Cons
Most days, due to the Federal Deadline that had to be made, you did not get a break and maybe a short lunch
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Job paid well
Manager / Senior System Administrator (Current Employee) –  Jacksonville, FLAugust 14, 2017
Job paid well. However the company most important driver is the bottom line so expect frequent layoffs and general company churn. I'd recommend the job if you are looking for a good start but not a position that you can retire from.
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Great place to work
Technical Business Analyst Senior (Former Employee) –  Malvern, PAAugust 9, 2017
I was lucky enough to be able to work from home. Really enjoyed the telecommute part. I had a great manager and would still be employed there had there not been a reduction in work force due to a client changing it's budget. Would love to work there again,
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Overall rating

3.6
Based on 1,104 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.2
Culture
3.3