Escalation Lead (Former Employee) – Saint Petersburg, FL – September 18, 2017
You are expected to be at work. Though sometimes you are told that you're not able to be on the floor until 1 minute before your shift starts. Taking calls from cardholder that are having trouble accessing their account, inquiring about the program that has been provided by their credit union or bank. Registering account for people that do not have access to a computer or device to register for the rewards program. Directing calls as requested by callers. Other related duties as assigned.
Able to work overtime and make extra money and good benefits
monitor strick breaks and lunches, mandated overtime on your day off
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Northport, AL – September 12, 2017
the was a great job to get your foot in the door to work in a office setting. the place taught how to deal with customers in a professional manor. this was a fast paced job due to all of the calls that came in back to back.
Consultant / Team Lead (Current Employee) – Seattle, WA – September 11, 2017
An average day at work was calm and structured, if there were any wrinkles it was due the client and not FIS. I was comfortable with the management style. It was in no way restrictive and I was not MICROMANAGED! The management staff trusted the team to complete the assigned duties in their own style and pace as long as goals were met.
Card Production Associate 1 (Current Employee) – San Antonio, TX – September 10, 2017
Easy Accuracy Excellent Manager, hard-working, caring, leads by example Permanent employees are not nice to temps People Easy work, open door policy did apply, days off were Sunday-Wed for 3 month than you would rotate to having Thursday-Sunday off. Awesome!!!!
Customer Service Representative (Former Employee) – Northport, AL – September 7, 2017
Very consistent. Very strict rules. Quick training. Hands on and had some interactions of training with teammates on the floor and in class. The rules are very strict inside and outside. Didn't care too much for the mandatory overtime.
Phone Operator Fraud (Former Employee) – Saint Petersburg, FL – August 29, 2017
Overall a good job but very busy and fast paced, can be stressful on busy days and they do add more work as you work there without an increase of pay, also very strict about everything but it's all doable
Causal Work Place / Jeans, T-Shirts & Tennis Shoes
Data Control Clerk / Quality Assurance Specialist (Current Employee) – Little Rock, AR – August 15, 2017
Working and keeping Banks QA documentation update could be challenging at time due to some banks needing to change procedures regularly, but it was also a learning process in knowing how each bank does there work the same, but still have different ways of doing it. The work culture could be classified different due to work space not being available and at time resource needed to work not always readily available, this making it at times the hardest part of the job. The enjoyable part would be that you made a difference when you found/correct issues before they would effect the customer and or the bank.
Banking holidays and extra vacations weeks, but it was a causal work place, getting to wear jeans, T-Shirts and tennis shoes
Most days, due to the Federal Deadline that had to be made, you did not get a break and maybe a short lunch
Manager / Senior System Administrator (Current Employee) – Jacksonville, FL – August 14, 2017
Job paid well. However the company most important driver is the bottom line so expect frequent layoffs and general company churn. I'd recommend the job if you are looking for a good start but not a position that you can retire from.
Technical Business Analyst Senior (Former Employee) – Malvern, PA – August 9, 2017
I was lucky enough to be able to work from home. Really enjoyed the telecommute part. I had a great manager and would still be employed there had there not been a reduction in work force due to a client changing it's budget. Would love to work there again,