Pros: good, inexpensive cafe program. free access to coffee and other beverages. helpful co-workers.
Cons: short breaks and lunch. stressful, fast paced call volume. i feel that the skill level involved is not reflected in the pay scale.
Good job for someone with good customer service skills. Can be stressful. Work environment is pretty good as far as co-workers and management being supportive. Getting compensated adequately can be an issue.