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168 reviews

Fiserv Employer Reviews

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Compensation/Benefits
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Better than unemployment
Associate (Former Employee), WI – May 14, 2013
Pros: its a job
Cons: everything else
Pros: u get a salary
Cons: Management by fear and intimidation, very little raises - average is ~ 1%, retaliation if you report problems, expected to think outside the box only when you work on an assignment, poor benefits, higly political, toxic environment, good old boy school, if they dont like you you be made a scapegoat and written up for anything – more... under the sky, no training or training provided by co-workers to describe projects that they work on and list is really endless. Horrible company - stay away if you have other options. – less
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Impressive product lines and services
Statement & Print Operations Manager (Current Employee), Norcross, GA – May 13, 2013
Fiserv has an impressive number of products and services they offer in the Financial Services industry. There are some frustrations with getting thing done on a daily basis, but overall there is good amount of focus on providing our clients with the best service. I have learned an immense amount from my management team and coworkers at Fiserv. There – more... is a great focus on learning and improving our knowledge base. – less
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Challenging positions and growth
Senior System Administrator (Former Employee), Dublin, OH – May 9, 2013
Pros: learning, flexibility, compensation
Cons: work politics, favoritism
Great learning and networking opportunities. Never a boring day.
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Enjoyable work place
Item Processing Supervisor (Former Employee), Denver, CO – May 8, 2013
Running all jobs in sorting room for all accounts, shipping and receiving, check encoding, and alittle balancing work. Loved everything about my job.
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Work and Personal life balance is great.
Software Engineer (Current Employee), Noida – May 5, 2013
Work and Personal life balance is great in this company. Flexible office timings.
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Corporate Bureaucracy
BCP DR Project Manager (Current Employee), Houston, TX – May 2, 2013
Pros: dependable check, hard to get fired ever!!!
Cons: hard to get fired, changes take forever!!!
I really enjoy the staff I work with and the ‘role’ I play in the company. But this company is so locked down with red tape that after a year there I feel I was only capable of completing 20% of what I would have anticipated in other settings. For me this is frustrating and a major reason many people have short stints of employment.
Lack of a proactive – more... environment produces results of daily fires and far too often crisis that quickly blow up into contingency resolutions. Few actually take vacations where they are not interrupted to come back and put out fires.
The benefits are okay, the support staff is okay, the management seems to be the bottle neck.

I should also be clear this is relative to this business unit - not all are like that. – less
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Good Job overall
Data Entry Clerk/ Lockbox (Former Employee), Chicago, IL – May 1, 2013
Very fun place to work. Great learning experience.Good working enviornment.
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Friendly Enviroment, all about the employees.
Customer Service/Fraud Prevention Specialist (Former Employee), Phoenix, AZ – April 30, 2013
Pros: great benefits, great management.
Cons: shift, 12:00 a.m. to 8:30 a.m.
Great place to work, from day one, training is focused on team work, and everybody was willing to help solve problems together.
Supervisors were always there to guide and advice, but at the same time giving you the space needed to became independent.
The most enjoyable part of the job was the working atmosphere friendly environment and great benefits, – more... plus the opportunity of growing within the company. – less
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A circus
Claims Examiner (former) (Former Employee), Columbus, Ohio – April 21, 2013
Pros: advancement with a decent supervisor
Cons: very stressful environment
I worked at a subsidary of Fiserv (Harrington Benefit Services) I do not know if it is still a holding of this corporation or not. But when I was working there it was. Anyway this was my first fulltime office position after getting out of College- I had high hopes at first but reality soon set in. This position was a office production job and your work – more... was audited. During my six years there I saw everything under the sun happen there - theft of client money- office affairs- violations of family leave acts- discrimination- threats- not to mention a buyout- bankruptcy- and downsizing. I was so stressed out everyday I showup it was a relief in a way when my position was eliminated. I have never seen during my time there such large scale associate turnover- hundreds of people left throughout the years and massive loss of business. Management during my final days was extremely nasty with those of us who were losing our jobs had to just sit there all day with nothing to do. In the final days there was so much butt-kissing it made you sick. I was a minority for that position( in the real world I would not be considered one) a white male- so I was eliminated on the first round with all the new hires eventhough I had seniority and a higher position- there was so much office politics and backstabbing I was glad to be out of there. – less
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easy going
Data Entry (Former Employee), Highgate – April 18, 2013
Did my job and went home
Only had to work 3 hours
Repetitive job
Co-workers eay to get along with
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Review summary
Project Manager (Contractor) (Former Employee), Norcross, GA – April 16, 2013
No direction on how to handle irate clients - developers were not well versed with mobile technologies. Upper management liked to play the "blame game" instead of finding solutions.
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Fiserv Fortune 500 Company s/b Top 100 Crapiest JOBS!!
Item Processor Branch Capture (Former Employee), Omaha, NE – April 9, 2013
Pros: co-workers they are awesome...night shift was the best
Cons: poor managment, no employee loyalty, lack of compensation, unorganized, no training, chaotic, management lacks knowledge of systems and production work
Typical day @ fiserv was nothing but chaos and drama. Management ha!! there was none. I worked in the Omaha location for 5 1/2yrs, and I have seen 1 region manager,3 center managers,5supervisors come and go. There is not training, leadership, employee loyalty from this company. The center didnt print its first training manual until 2013!! to top that – more... only 13 people got a training manual. Management is only there to cover there jobs and to fire anybody that put there job in jeopardy.
when the second to last supervisor started(now 1st shift BC sup) they wanted me and the night shift lead to train her, instead of hiring inhouse(me and night shift lead didnt qualify for position but qualify to train for position) – less
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Productive
Item Processing Specialist (Former Employee), Chicago, IL – April 4, 2013
Pros: able to listen to music
Cons: no consistent work
Each day we would come in and wait for a batch of checks and deposits from different banks and key in certain numbers on a 10-key machine. I learned how to use a 10-key machine. My co-workers are good people. I only got to know some of them. The hardest part of the job was waiting a batch of work to be delivered to complete. The most enjoyable part – more... of the job was completing our batches of work at a timely matter. – less
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Productive
Item Processing Specialist (Former Employee), Chicago, IL – April 4, 2013
Pros: able to listen to music
Cons: no consistent work
Each day we would come in and wait for a batch of checks and deposits from different banks and key in certain numbers on a 10-key machine. I learned how to use a 10-key machine. My co-workers are good people. I only got to know some of them. The hardest part of the job was waiting a batch of work to be delivered to complete. The most enjoyable part – more... of the job was completing our batches of work at a timely matter. – less
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Does not properly invest in its people
Finance Director (Former Employee), Norcross, GA – April 3, 2013
Working at Fiserv was a frustrating experience due to lack of capital investments in systems and processes. Though the company invests heavily in product innovation, there is little/no investment in retaining or promoting the talent that drives the innovation.

In general, the company lacks true strategic leadership and the leadership that exists seems – more... out-of-touch with best practices. – less
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Rules change so often that managers are not on the same page
Customer Service Associate (Former Employee), Hickory, NC – April 3, 2013
Some managers will tell you how to do something one way and another manager will tell you a different way, this happens becuase te rules change so often that everyone is unclear on what the current rules and policies are.
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Poor Management and Cronyism
Systems Analyst (Former Employee), Stafford/Sugar Land, Tx – April 1, 2013
Pros: not working there anymore
Cons: cronyism, no advancement, poor management, rude hr, no opportunity to advance your technical skills
A typical day at work is dealing with people that have been promoted out of incompetence, or through cronyism. There is absolutely no advancement opportunities for anyone unless you know someone. And, no opportunity to further your own technical skills. So, if you aren't interested in learning anything and like working in a chaotic and disorganized – more... environment, and love working with people that have no regards for their employees this is the place for you! – less
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painful – May 17, 2013

You may think u have a job now but down the road your career you will be affected. There are NADA opportunities to advance you technical skills and you got stuck in the same position for years. So when finally have had enough and get out you will be completely stuck because you will have no skills to compete with real world. Be aware of what u get urself into.

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Avoid working in the Cherry Hill Office
Analyst (Former Employee), Cherry Hill, NJ – March 27, 2013
Pros: the best part of this job was the great people you get to work with, they are truly what makes this company, tick.
Cons: poor management and leadership. poor pay, no room for career advancement, inadequate training and tools.
There is absolutlely no room for career advancement, especially for minority employees. There are a handful of minority employees who have been with the company, some for close to, and over 20 years, who are constantly overlooked for promotions, while outside hires are brought in, with virtually no experience. The management team, especially those in – more... the Cherry Hill office are truly incompetent, inept and bordering on the almost clueless. This starts from the VP of the site and trickles downwards to its Managers and Supervisors. If you are willing to constantly be a yes man/woman, an I'll do anything and everything you say kind of person then you will go a long way. The management staff are solely worried about thier position within the company, and how they will benefit from it, especially now that it has been purchased from Fiserv.

There is no communication between management and it's dedicated employees. Middle management and supervisors are only worried about their status and position. There is inter-department bickering and cover ups, on issues that effect it's clients in a negative way. Employees are not given the proper tools and training to perform thier jobs effectively.

Treat your dedicated employees with the respect they deserve. They are the ones on the front lines and know what the clients want and need, why, because the client tells them so. We don't need a management staff who just sit in thier offices thinking up color schemes for monitoring devices, who don't know how multi systems work, and who make assumptions without getting the facts first. – less
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Everything I expected
Senior Systems Engineer (Former Employee), Brookfield, WI – March 26, 2013
Very busy little downtime, exactly what I was looking for. I learned many new technolgies and refreshed on my previous skills
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Look Elsewhere
Hidden (Current Employee), Portland, OR – March 23, 2013
Pros: nothing.
Cons: healthcare expenses, unhappy colleagues, disconnected management, antiquated products, no work/life balance
The company is growing and seems to be focused more on acquiring more and more companies to place a stronghold on clients than it does on the employees well-being. Many good people have left, some of the ones remaining are abrasive and somewhat angry - making for an unpleasant work environment. The once somewhat positive benefits are now gone; like – more... the employee reimbursement for professional education program and the expensive health plan.
Recent layoffs don't help the general mood and atmosphere either.
The company has many products, but it seems many of them receive the wrong focus for what is important. Which translates to a lot of frustration at the employee level. There are a few good people, but not sure how much longer they would actually stay. I've watched many wonderful, smart colleagues reassign over the years.
I can't give a good review and looking to find a better option within a week or two.
Just giving my two cents from someone in the trenches - evaluate for yourself if you must. But there are a lot of unhappy people - people you work with daily. That makes it all unpleasant to get up every morning and face. – less
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About Fiserv

It's 10:30, America. Do you know where your money is? Fiserv does. The company provides financial services technology to banks, – Read more