Five Star Quality Care Inc. Employee Reviews

Found 63 reviews matching the search
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Watch Your Back
Manager (Current Employee) –  GeorgiaJanuary 30, 2016
Always watch your back. Never place too much trust with another employee. Working with senior living is amazing. Do yourself a favor and work at a higher end community instead of a property owned by 5 Star.
Pros
Working with seniors
Cons
If 5 Star messes up, that's fine; if you mess up, you're gone.
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Don't waste your time
Pta, former (Former Employee) –  FloridaJanuary 27, 2016
Unless you're desperate, find another company to work for especially in Florida. The management is horrible, the regional directors have no clue of what's going on with the buildings and are constantly threatening employees with job security.
Pros
You got a job
Cons
Everyone is expendable, treated with no respect, expected to travel without notice, no job security, threats, no rehemburstments for continuing education, almost impossible to use any accumulated pto.
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Nice place
Certified Medication Aide (Former Employee) –  San Antonio, TXDecember 9, 2015
To come prepared, day to day operations can change in a blink of an eye so, you have to adjust, call in, sudden illness, or just poor teamwork and turn a good day sour and vice versa. I lean towards being a helper bee, if all parties stick together, it'll be a better outcome. I learned complaining doesn't get the job done, provide a solution to the problem and fix it. Management is great! Co-workers were amazing give or take a few. The hardest part of this job was leaving. I enjoyed the residents and the Christmas bonus.
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Good experience but poor work environment
Administrative (Former Employee) –  Newton, MANovember 30, 2015
The company focuses on employee appreciation at their corporate office, however there is high turn over in their facilities due to low pay ,poor benefits package and poor work environment. Upper management is wonderful, polite and friendly. The company is continuously growing. The work environment however was full of gossip, back stabbing and direct management was poor at handling the team and the distribution of workload. Worked without a direct manager for over 4 months and when I started the position, 2 weeks into training was taken into the office by my co-workers (not manager) and told that I may be let go with threats that I will not make it past the 3 month trial period. Without a direct manager, co-workers were left to train and manage the team and often displayed hostility and superiority towards new hires. Upper management did not take action over poor treatment of co-workers and certain workers were favored over others. New hires were afraid to speak up of poor treatment due to fear of being let go and their input not being taken into consideration. Teamwork was no-existent and gossiping about co-workers to management was frequent and at times done in the open, which promoted tension and a negative work environment. Clicks were formed. Management did not take action and did not promote team work and a positive work environment. Overall, the work environment felt toxic and benefits and pay were very much below average, while the workload was high. May be good experience for new grads.
Pros
Employee appreciation events, great upper management
Cons
toxic and non existent team environment, gossip, underpaid and workload is high for the offered salary
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Its not worth the headache
Aide (Former Employee) –  Richmond, VAOctober 26, 2015
This company treats the staff horrible!!! we get gratitude from the residents than the management. The company could careless about the employees. There is no proper training and always working short staff. Pay is horrible
Pros
talking with the residents
Cons
short breaks, low pay, no help
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Great place to work while in School
Marketing Assistant (Former Employee) –  Columbus, OHSeptember 16, 2015
CABS was a wonderful place to work. They provided me with training to get my CDL class B license. You set you own hours at the beginning of the semester.
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paperwork first residents second home life last
Anonymous (Former Employee) –  AlabamaSeptember 14, 2015
Very unorganized company, you are a number to them not an individual. Seniority plays no part. No you can not always grow with the company no matter how hard you work, how late you stay, the days you stay up there in a row to take care of your residents, you pull other people's positions when no one else will but you have to pat yourself on the back for it.
Pros
meet awesome residents and friends
Cons
no appreciation
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Great company to work for!!!
Concierge (Current Employee) –  Sewell, New JerseySeptember 14, 2015
An great environment with friendly and warm people to work with, and for with a defiant family like environment. Resident are some of the best I've ever meet
Pros
co-workers
Cons
Short Break, Distance
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love to cookand love to work with they elderly
Lead Cook (Current Employee) –  Williamsburg, VAAugust 31, 2015
work for this company for 8 years enjoy what i do love to work with the elderly no matter what kind of day I'm having they always seem to put a smile on my face
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dont like working short
meadowood retirement (Current Employee) –  Bloomington, INAugust 28, 2015
my typical day at work consisted of not knowing if all the staff was going to show up. my thing is u do what u can but in the end u are the one that feels disappointed in the work and the care that u have given to your residents because of beeing short staffed.some co-workers work togeather others just flee shortly after u get there.the hardest part is knowing that these residents arepaying good money to get good care and not getting it.i enjoy getting to go to work and seeing my residents and sometimes depends on what cna i work with too.
Cons
residents not getting the care they pay for.
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Run and don't stop
Employee (Former Employee) –  NJAugust 14, 2015
This company is one of the worst companies when it comes to treatment of its employees. Inappropiate care happening and certain managers turning their head because of staffing issues. Company does not provide adequate training. The Executive Director has no clue what to do and when corporate comes in they just run over all the employees and create havoc. Very disorganized and horrible company
Pros
collecting a pay check
Cons
working there
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Great place to work, depending on the department
Director of Sales and Marketing (Current Employee) –  VirginiaJuly 14, 2015
There are several departments that are key to the overall success of the Five Star Community system. And as with anything, if all the pistons are firing in sync, you will have a successful and productive team.

From community to community there are differences in management cooperation, accountability and leadership. Be sure to ask other workers for the full scoop before committing to work for them.
Pros
Great residents and family members
Cons
Staff and training issues
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Difficult to be a manager at
Director of Environmental (Former Employee) –  Tucson, AZJune 15, 2015
Very busy
Don't rock the boat
Don't do too much or you will be noticed for being a team player and will be labeled by the lazy workers and will be targeted.
Pros
Residents were nice
Cons
Pay scale
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Room readiness more important than overall resident safety
maintenance director (Former Employee) –  Ft Myers, FloridaJune 15, 2015
I worked for springwood Court in Ft myers, Fl. The administrator allows marketing to make all decisions. The place is a joke. If you are looking for a job where women in power jam it to you every chance they get you found it!!! The place is a lawsuit waiting to happen.
Pros
co workers
Cons
everything else
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Good co workers and residents
Care manager (Former Employee) –  Va beach, vaMay 20, 2015
One of the residents in memory care got out and was caught walking on the median in the middle of the road the girls on the shift tried to cover it up. Management and corporate are a joke. Always under staffed but do want u to work overtime but yet they have no staff long work hours. Wouldn't work here
Pros
Co workers and residents
Cons
Everything
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Productive & Great Advancement Opportunities
Head Billing Specialist (Current Employee) –  Newton, MAMay 11, 2015
Great work environment, Oversaw 6 states for Physical Therapy, Occupational Therapy & Speech Therapy Medical Billing. Payment Posting as well as EFT's. Motor Vehicle & Worker's Compensation billing. Specializing in Medicare billing. Obtaining Pre-Authorizations. Credentialing. Handled patient and District Managers incoming phone calls regarding bills, inquires, and disputes.End of the Month Reports/Audit/Compliance. F/U on all claims including Private Pay/Reducing AR Balance’s and Reduction of DSO. Collections Specialist. Legal/Attorney Work (handled all incoming attorney calls regarding medical record requests and disputes and questions regarding billing).
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Ok company
Director's Assistant (Current Employee) –  Laguna Hills, CAMay 7, 2015
Flexible company with a decent working atmosphere. Management lacks the skills to lead the facility. Excellent co-workers, very dynamic and diverse.
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I really enjoyed working in this speality of medicine.
Unit Secretary/Certified Nursing Assistant (Current Employee) –  Newark, DEApril 15, 2015
This position was 1 of my favorite, I taught patients to give their self injections. I also was trained as a front desk receptionist rather than medical assistant. Staff was great, I loved it.
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awesome
Operations (Current Employee) –  MAApril 2, 2015
Great place to work, have kept the small company feel even though they continue to grow. Great leadership teams. lots of good people
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There are many things to do everyday and there are few people to help with work load.
Lead Cook (Current Employee) –  San Antonio, TXMarch 28, 2015
It is a great place to work when you first arrive to a state and want something solid until you find a better paying job. You will find this job very hard because you have very little support because there are not to many team members working with you.
Pros
Free lunch, good boss', good money when you work over time.
Cons
Pay
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Overall rating

2.9
Based on 65 reviews
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