Senior Business / Consumer Client Services Agent (Former Employee) – Troy, MI – May 25, 2016
It was a very productive and fun work place. High call volume. A typical day at work was taking inbound calls from personal and business clients providing assistance with their accounts. Co-worker were friendly and helpful,
Branch Sales Manager (Former Employee) – Kalamazoo, MI – March 17, 2016
The CEO is very passionate about the company. He really needs to know how the market manager is treating the employees. Very Threatening, nothing is good enough, you make numbers and grow the branch with no staff or support, with it still not being good enough. No support from HR, hostile environment. No work life balance. No compassion, poor values with both employees and customers. It's all about the numbers not about the employees and customers well-being!! Worst decision I ever made was working there!!
No longer working in a high stress threatening work place.
Market and area managers are unsupportive, You are threatened everyday about numbers, No concern for the employees which are the front line to the customers, Hostile environment with upper management, You have no voice and I feel that the CEO needs to really look at who is managing the market!
Homelending Processing Team Leader (Current Employee) – Troy, MI – February 28, 2016
A typical day at work is watching over your shoulder. I learned that the previous management was fair and equal. Upper management now is very hands off. The most enjoyable part of my job was the people I worked with, not for. I learned that by working with an upper management staff that was a clique is not productive.
FSR (Former Employee) – Michigan – February 11, 2016
Overworked underpaid, advancement is near impossible within a branch Cold calling loyal customers is probably the worst downfall of all though. I enjoyed working with my co-workers and the general public. Benefits are reasonable. Dress code is not super strict so you can dress causal, no jeans unless authorized.
Personal relationship banker/assistant manager (Current Employee) – Pontiac, MI – January 20, 2016
I've already written a review on this but I'll do it again. No technology, no good help, bad managers, and no organized system of any kind. I really don't know how this bank is surviving. Even when you reach out to HR about branch issues, nothing seems to happen.
Senior Branch Manager (Current Employee) – Berkley, MI – November 3, 2015
I've learned that threat management / fear based management doesn't work for me. I appreciate encouragement and being coached up. I support and encourage my direct reports. I try to help them be better employees. It makes such a difference in their performance and development.
Research in post-closing (Former Employee) – Troy, MI – October 29, 2015
Highly respected manager in our department. Fair, hard-working, very amenable personality. The salary at that time was far, far less than I was used to and, for the position of LO Assistant it would need to be upgraded.
Excellent place to work and grow, great advancement opportunity
Legal Administrator/Fraud Clerk (Former Employee) – Troy, MI – October 9, 2015
Started off as Office clerk, within 6 months was promoted to Legal Administrator. A typical day was full of multi-tasking. fast paced office with accelerating assignments. Enjoyed my colleagues and their helpfulness in my training to be able to turn-around and assist them with my office management skills and to enhance our office unity and teamwork. Met many legal deadlines because of my willingness to jump in and assist. Learned so many aspects of the legal field. worked with the attorneys, the paralegal and the fraud clerks as well; had a great team.
Salary compensation, able to work at own pace, excellent team assistance and unity.
Flagstar Bank Internship (Former Employee) – Troy, MI – September 30, 2015
A typical day at work was getting through about 60 mortgage loans. This included a lot of phone calls, as well as research. I learned how to communicate well through the phone in order to get the information that I needed. I also learned how to multi-task as I was taking incoming phone calls as well as working on multiple loans at the same time. My manager was not very hands on because she expected her employees to get their work done, and problem solve on their own. My coworkers were a pleasure to work with for the most part, and the other interns on my team made the summer very fun. The hardest part of the job was getting used to being in a phone cue, as well as dealing with difficult people (including the brokers). The most enjoyable part of the job was the freedom I was granted as an intern. I had a lot of responsibility, and it was refreshing to be able to work without having a manager over my shoulder every step of the way.
Imaging Representive (Former Employee) – 5151 Corporate Dr. Troy, Michigan – September 28, 2015
I did people soft cases, email request, audits, scanned files into IDM when asked, Indexed files when asked (naming documents in IDM).
There were different programs I had learned Bravura, Excell, People soft. I got along well with the manager and my coworkers. I enjoyed doing the job I was doing as for the hardest part I don't think that the job was hard.
A great place to work to learn about the mortgage process
Post Closing Auditor/Senior Hud Review Associate (Current Employee) – Troy, MI – September 7, 2015
A typical day at work includes working mortgages trying to make sure there were no errors made in the mortgage process. The goal being to make sure the borrower wasn't charged any extra fees during the process. Since starting at Flagstar I have learned all about the loan review process and all about the hud review process. The most enjoyable part of the job is saving the borrower money. Flagstar overall is a great place to work.