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FlagStar Bank
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41 reviews

FlagStar Bank Employer Reviews

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Great opportunities for career advancement
Flood/Condo Review (Current Employee), Troy, MI – May 20, 2013
Excellent manager. Flexible schedules in many departments. Opportunities for growth.
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They play favorites
Senior Personal Banker (Former Employee), Brownstown, MI – May 15, 2013
Pros: comfortable work setting for the most part
Cons: they do not stand behind their employees
I was a part-time CSR for Flagstar in less than a year i was promoted to personal banker. Unfortunately I lost my transportation and had to walk 5 miles and take 3 buses one way to get to work. I was no longer able to come in with little or no notice. I was also placed on drive thru the majority of the days I worked. This made it challenging for making – more... my checking account goals. I even experienced the branch manager taking an account from me by stepping in and saying she would open it for the customer, even though I was talking with the customer. I don't feel this is a reflection as much of the company as it is a reflection of the location in which I was employed. Even had to endure co-workers speaking in broken English as they made fun of the movie color purple. In the end I was let go with no reason given. – less
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would be a great place to work if there was training and some leads provided
Loan Officer (Former Employee), Troy, MI – May 14, 2013
Pros: rates and loan programs available are fantastic
Cons: inexperience internally makes processing loans very difficult
Hardest part about my job was no branch to work out of with no place for clients to meet face to face. Nothing that was promised up front happened with the company, too many changes due to replacement of upper management. There is no formal training and everyone internally has their own way to doing things for underwriting.
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Keep Looking
Assistant Branch Manager (Former Employee), MI – April 30, 2013
Pros: benefits
Cons: company politics, over worked and under paid
Horribly managed company- good employees not rewarded. No incentive to be honest and ethical. "Good ol' boy" policy is their management style. Really behind when it comes to computer systems. Way below industry standards pay. Keep looking- Retail banking at Flagstar is not a good place to be if you want to keep your sanity.
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Very demanding
LOSS MITIGATION SPC (Former Employee), Troy, MI – April 23, 2013
Pros: central loacation
Cons: low pay scale
From start of the day to the end it was constantly busy, dealing with multiple loans daily. Co-workers were very enjoyable to work with, supervisors were very hands off in the training aspects.
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Banking Industry
Branch Manager (Former Employee), Chelsea, MI – April 17, 2013
Pros: good management
Cons: location
Enjoyed the staff as well as interacting with customers. I enjoyed managing staff as well as helping clients to be sure they were in the right account fit for them.
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Challenging enviroment
First Vice President eCommerce (Current Employee), Troy, MI – April 16, 2013
Work is challenging, much to do. Organization is still under development
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Keep looking
Home Loan Advisor and processor (Former Employee), Troy, MI – April 12, 2013
Pros: keep looking
Cons: lacks training for new employees
No support
mangement no help
lacking training for new employees
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A learning organization
Business Analyst (Current Employee), Troy, MI – April 10, 2013
Ample opportunity to learn exist within the organization. Management is open to new ideas. Compensation is below industry average and advancement opportunity is a rarity.
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Learned so much
Assisted Operations Manager (Former Employee), Clarkston, MI – March 19, 2013
Pros: good place to work, nice co-workers
Cons: weekend work is a must
CSR III
 Assisted Operations Manager in daily activity
 Handled branch operations, including teller line and new accounts
 Interfaced directly with customers to provide assistance and resolve problems
 Trained new employees
 Enforced policy and procedures

Licensed Bank Employee
 Profiled clients to make qualified referrals to financial consultant
 – more... Sold life insurance and fixed annuities

Vault Teller
 Successfully balanced branch’s daily vault record
 Managed vault operations
 Proper adherence to vault procedures – less
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Great company
Sr. Loan Officer (Current Employee), Decatur, GA – February 28, 2013
Pros: great company
Cons: no retail location in atlanta
Great company. Easy system to use.
Good training and support.
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Productive workplace
Executive Administrative Assistant (Current Employee), Michigan – February 2, 2013
Pros: great benefits
Cons: parking
Overall, a great place to work. Fun environment. Great co-workers.
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Lucille – February 23, 2013

Terrible place to work. The more work you do the less you are compensated. The people that do not work are given raises and praise.

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Service customers with their banking needs
Sr. Relationship Banker (Former Employee), Farmington Hills, MI 48336 – January 11, 2013
Pros: the benifits hours and customers
Cons: going out getting business how the weather was you still went out. even in bad weather.
Gave great cusotmer service, profile all customers existing and new to discover and new and future banking nees. Did transactions at desk. We did not have any tellers. Pro active calling, went out to local businesses 3 time a week to bring back business to the bank.
Attended all sales and training meetings.
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Don't believe the job description
IT Analyst (Former Employee), Troy, MI – December 27, 2012
Pros: was not there long enough to learn what they were
Cons: fraternization
I was hired for one job and when I started work I was expected to do something totally different. I was an analyst and I was expected to 'create widgets' at the rate of so many per hour. Absolutely insane. I did not last one month. This was by far the worse place I ever worked.
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Terrible Place
Customer Service (Former Employee), Tryo, MI – December 10, 2012
Pros: nothing
Cons: everything - lies corruption deceipt
I worked at this bank in customer service for a year. I got tired of lying to customers and all of the deceptive practices that this bank so loves. It is a wonder that this bank has not went under yet. I felt dirty after a normal day of lies and this was acceptable and even the norm at this so called bank. The feds should shut this place down soon.
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Jasp – March 23, 2013

Hi, I was thinking of changing my lending service to Flagstar because i was declined because my wife is the only one working and they require me to be working as well. You said they lie to customers and deceptive practices.......can you tell me more and how they do things because i've seen a lot of bad reviews about this bank especially with mortgage?? I wonder what the government is doing about this and how can they get away with this. Is it true that they are after your house to get forclosed? Thanks for the info.

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Great People and Fun Place to work.
Assistant Manager/Licensed Banker (Former Employee), Rochester Mi – December 10, 2012
I started at Flagstar as a Teller and moved my way up to Assistant Manager in a 3 year period. It was a great place to work and I really enjoyed all the customers. The hardest part of the job I would say is the staffing... it took awhile to replace someone once a postition was available.
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Very stressful place to work with good old boy politics
Vice President Manger (Former Employee), MI – October 30, 2012
Pros: benifits are in line
Cons: management, politics
This is a company that rewards politics and not performance. With all of the problems and issues facing the bank, this stress is passed down hill. Research the stock before you join the bank.
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Fun Place to be
Post Closing - Hud Review Specialist (Current Employee), Troy, MI – October 28, 2012
Pros: incentives and bonus' were available
Cons: in order to move and grow its considered a lateral move
The managers and co- workers are all super sweet. Management looks out for us and its a nice place to be.
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Fun place work
Corporate Service Administrator (Former Employee), Troy, MI – October 22, 2012
• Organized, alphabetized, and filed Fannie and Freddie Mac loan documents
• Ensured accurate and timely processing of the company’s file request internally and externally
• Overseer of scanning loan documents properly and correctly into a document managing system
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Productive high tech work place
Sales Assistant National Accounts (Former Employee), Troy, MI – October 3, 2012
It was a good environment in which to work and learn. When I was there the Management Team was superb and focused on the individual growth of the employees.
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About FlagStar Bank

Flagstar Bancorp is the holding company for Flagstar Bank, which operates about 115 branches (including some in retail stores) in – Read more