Competitive workplace, numbers driven
Installation Coordinator (Former Employee) – Solon, OH – May 16, 2016
A typical day at work included making 50+ outbound calls, which were monitored with the goal of scheduling upgrades for a network change. We were given monthly goals and at first enough work to hit those goals, but as the project progressed on it became tougher to hit those numbers. The most enjoyable part of the job was hitting those goals and receiving the monthly bonus as well as working with a great group of people. Management was stressed over the numbers as the project had a lifespan which became evident it was toward the end, this stress was passed along from upper management, to the manger to the room supervisor which made for a very competitive atmosphere. Skills were tested in conveying the message to the customer of the necessary upgrade and being able to schedule with the time frame given. Being an installation coordinator was challenging at times, but the goals were always made clear.
hour lunch, personal days, help from co-workers
high stress, high call volume, fear of project coming to end with no communication on staying with company